Enabling the Babson College Community via Integration of Technology and Services

Slide 1:Enabling the Babson College Community via Integration of Technology and Services

Christine Drew Manager, Instructional Services

Slide 2:Heading Northwest

Cool technology tools we use Share what you use Libtopia

Slide 4:Management & entrepreneurial focus Programs - BS, MBA, and Executive Education 1,735 undergraduate students 1,710 graduate students Faculty - 153 full-time and 50+ part-time faculty

Slide 5:Campus Technology

State of the art – corporate environment All staff & students now use MS Exchange/Outlook calendaring All undergraduates – IBM Thinkpads Most MBA students have laptops

Slide 6:Instructional Services Staff

People: 4 Full Time/2 Part time & 2 other managers participate Staff reference desk 72 hours/week Maintain web site Teach more than 200 instruction sessions per year Bucking the trend – our numbers are going up! All are library evangelists See also: See Saunders, E. Stewart. “The Effect of Bibliographic Instruction On the Demand for Reference Services. Portal: Libraries and the Academy. Vol. 3, No. 1 (2003), 35-39. Library evangelists… have a 1 minute marketing blurb when asked “how’s the library” which is customized to the faculty member, staff member or student asking the question. Focuses on the positive (yes, the roof is leaking, but this was an opportunity for us to create a better arrangement for our New Books area…did you know we just got a book you might be interested in on…)Library evangelists… have a 1 minute marketing blurb when asked “how’s the library” which is customized to the faculty member, staff member or student asking the question. Focuses on the positive (yes, the roof is leaking, but this was an opportunity for us to create a better arrangement for our New Books area…did you know we just got a book you might be interested in on…)

Slide 7:Engines Idling: Our Technology Use

Productivity: MS Office & Beyond... MS Exchange/Outlook calendaring & shared desk scheduling AOL Instant Messaging used by staff members & student employeesMy AOL AIM: lifelobsters Frequent training offered on MS Office suite

Slide 8:High Expectations

Librarians required to be proficient in MS Office, HTML, 100+ databases Increasingly difficult products & questions each year Tech savvy students Our portfolio of services expanding

Slide 9:Hitting the Autobahn

Desired technology competencies

Slide 10:Tech for Tech Sake?

“Computers are useless they can only give you answers.” - Pablo Picasso Give me a museum and I'll fill it.

Slide 11:“Successful knowledge transfer involves neither computers nor documents but rather interactions between people.” - Tom Davenport

Slide 12:At the Reference Desk

Additional Resources: Study Aids for Visual Learners, Inspiration, MindManager

Slide 13:Consultation Tracking

Research consultation data in MS Access

Slide 14:Pit Stop

What 3 technologies do you wish your staff were proficient with? What technology training have you offered your staff in the past year?

Slide 15:Group Instruction & Self Help

TechSmith Camtasia – quick tutorials Course Web Pages & PowerPoint Adobe Acrobat (for documentation on web) Additional Resources: eLearning Guild, eLearn Magazine, Babson’s CITG Talking Content Knowledge Center

Slide 16:Quick Tutorials

< two minute clips on key databases Saved as Flash files & uploaded to our web server Used for instruction sessions, packaged instruction for faculty do-it-yourself, and self-help via web site Camtasia. Techsmith.com – Pros – quick and easy to learn… cons: file size is large: ~5MBFirst we did a couple for distance education, didn’t wrap well into Blackboard, unsure if they will not, so we had a to upload to our web server, and point from BB. We used for “advertising” online course readings as well… for faculty. Visuals help them understand how a student would gain access to linked readings.Camtasia. Techsmith.com – Pros – quick and easy to learn… cons: file size is large: ~5MBFirst we did a couple for distance education, didn’t wrap well into Blackboard, unsure if they will not, so we had a to upload to our web server, and point from BB. We used for “advertising” online course readings as well… for faculty. Visuals help them understand how a student would gain access to linked readings.

Slide 17:Researchers “concluded that visual aids can improve learning by up to 400 percent.” From Visual Literacy: Learn to See, See to Learn by Lynell Burmark See also Visual "literacy": Image, Mind, and Reality by Paul Messaris

Slide 18:Human Database

Learning search concepts Exploring technology use to complement multiple intelligences See Howard Gardner’s works on MI and Active Learning Techniques for Library Instruction

Slide 20:“In my view, if we are to encompass adequately the realm of human cognition, it is necessary to include a far wider and more universal set of competences than has ordinarily been considered. And it is necessary to remain open to the possibility that many - if not most - of these competences do not lend themselves to measurement by standard verbal methods, which rely very heavily on a blend of logic and linguistic abilities” - Howard Gardner

Slide 21:Course Support

Course Research Guides From handouts… to web guides… to a disneyland of content…From handouts… to web guides… to a disneyland of content…

Slide 22:Blackboard

Slide 23:Blackboard Jacuzzi

Inclusion into Blackboard course sites: eReading links to databases and scanned documents (with © permission) Announcements, links to course web pages, reminders Discussion forums in research intensive courses Class surveys (use of library sources, satisfaction with resources, instruction, assessment) Start with a few facultyStart with a few faculty

Slide 24:Getting Steamy

Blackboard group space for student employees & Faculty Library Committee Calendaring Discussion forums Online problem "log“/announcements eReserve Reading links teaching faculty/staff to set up their own links

Slide 25:In the Cutler Investment Management Center

Promoting financial market literacy Facilitating access to market data: Bloomberg, SDC, Datastream, Baseline … Financial news Series “Role of Information in Investment Management”

Slide 26:Creative Content Solutions

Partnerships: StreetEvents, Bloomberg Leveraging corporate relationships to gain exposure to business students Leveraging relationships with campus departments, alumni Roger Babson’s idea was to become a sole general content provider for business.

Slide 27:Are you exploring creative content solutions or leveraging relationships?

Pit Stop This is where the library evangelist attitude comes in…This is where the library evangelist attitude comes in…

Slide 28:Visiting Virtual Collections

Enabling users through: ezProxy for off campus access to 60+ databases Serials Solutions – e-journal full text finder via our web site Metaframe for CD-ROMs We take hand me downs, positive relationships with the IT department helpWe take hand me downs, positive relationships with the IT department help

Slide 29:Reading an ebook on the beach?

eBooks initiatives Netlibrary, ebrary, briarbrary  Pit Stop: What to do with these random ebooks from various vendors?

Slide 30:Library Portal – Summer Fun

Commonspot Content Management System by Paperthin Backing into Coldfusion Scratching the Metadata surface Passing by the Taxonomy Building

Slide 31:The Horn Facility

Zipping past our… Wireless network Tech enabled group study rooms w/plasma TVs or LCD Projectors Digital microform machine OneCard access to building & machines

Slide 32:At 80 mph…

24 Hour lab access in building Remote library workstations for graduate building Scanners for staff and public use

Slide 33:The land of collaborative spaces

See Joyce Wycoff; Lynn Snead. Stimulating innovation with collaboration rooms. The Journal for Quality and Participation Mar/Apr 1999 22 (2), p. 55. Interaction Visual Thinking Beauty Fun Abundance

Slide 34:Multitasking Madness…

Designed and installed collaborative workstations for our information commons Dual monitors – promise or peril? Trendscape researchers have identified what they call multimedia tasking… for 35% of respondents who are online, one screen is not enough - they have to watch television at the same time. (Financial Times. Multimedia Allows Multitasking. 24 Feb 2004)

Slide 35:According to a study by Dr. David Meyer and Jeffery Evans, researchers in the area of cognitive processes, … mental switching or "mental gymnastics" … causes a potential employee time loss that may be as high as 20 to 40 percent of overall productivity. (6 Dec 2003 Winnipeg Free Press)

Slide 36:Truly Paperless?

Clio, Illiad, Ariel, online ILL forms, Email notification, (soon) e-delivery of ILL materials SIRSI Ilink Library Catalog Electronic holds for consortial delivery Electronic overdue/bill notification Email notification to faculty of new books received

Slide 37:Where’s the paper punch?

welcome to the looseleaf society And we don’t charge students for printing YET

Slide 38:Who Says You Can’t Get there from here?

Force field analysis Work with your staff to create your own competencies then prioritize Action plans & timelines Patience & perseverance Force Field… getting your staff to work with you on developing priorities Find ways to strengthen or add positive forces Find ways to weaken or remove negative forces Recognise that the negative forces are too strong and abandon the idea -- Action Plans – ACRL insti for info literacy – best take away – charged with creating and annual timeline with action plan and timeline… Force Field… getting your staff to work with you on developing priorities Find ways to strengthen or add positive forces Find ways to weaken or remove negative forces Recognise that the negative forces are too strong and abandon the idea -- Action Plans – ACRL insti for info literacy – best take away – charged with creating and annual timeline with action plan and timeline…

Slide 39:Libtopia

InfoChoice-istan Chosen one NOT google Ethicalifornia Paradiso Somewhere between Point Dume and Isla Vista Info is used wisely & respectfully Club Robolibrarian Librarians & technologists meet for Libtopia cocktails ConciseCity Brevity and clarity in content No digital frost heaves allowed New Yorkistan http://cartoonbank.com/newyorkistan.asp

share your ideas by posting them

Slide 41:Don’t forget

Slide 42:Post NELINET Conference Meanderings

Libtopia Placenames Reboot-uck-it (CTRL-F optional) eBay of Googles (library systems that instantly inform users of items based on past borrowing habits) OptiCity EyeDeal Websight Bay of Blogs At the Reference Desk We want to implement TILT LiveChat Consultation workstations for users Network central site Used bridge ticketing software with knowledgebase to share answers to FAQ with staff Land of the Cool Tools PC tablet ethIR infared connection for PDAs etc to get on the network ColdFusion and MS access for On the Fly web pages Library Lookup – bookmarklet – Jon Udell’s Linkfinder Plus Encompass federated searching (coming soon) RFID, sort of – fall collection not yet chipped Viewlets to explain databases & catalog using viewlet builder Live chat reference Laptops with wireless access point – create a classroom anywhere (we have some wireless but not throughout building so access point is on cart) Thanks to attendees for great comments & feedback Christine 9/18/2003

Slide 43:Post MCCLPEI Conference Meanderings (STAY TUNED)

Libtopia Placenames At the Reference Desk Land of the Cool Tools Thanks to attendees for great comments & feedback Christine 9/18/2003

Slide 44:Someday we’ll travel to…

The portal for mobile devices Virtual instruction – Centra, WebEx Visit the self checkout system (will it have mirrored windows?) The long and winding road to OpenURL Jump on the next bandwagon, leap off, fall off, or start driving it!