Group Services - Finance & Administration Town Hall Meeting

1. CFO Welcome & Update Peter Hicks 13 November 2012 Gateway Upgrade Motorway Duplication, QLD

2. Agenda Overview LCPL LCPL Core Purpose & Strategic Objectives Group Services Key Priorities Our foundations – Our values & behaviours Later ... Your Say Survey Senior Leadership Team updates Q&A

3. Clear operational focus • Effective & efficient support • Future flexibility Values - Leadership - Excellence 3

4. Group Services Finance & Administration - SLT Peter Hicks Chief FinancialOfficer Diane Fernley-Jones Chief Information Officer Thao Oakey GM Infrastructure Investment & PPP Services Steve Dransfield GM Business Transformation Carlos Mendes Deputy CFO Chris Chwee GM Risk & Pre-Contracts John Morton General Counsel Values - Leadership - Excellence 4

5. LCPLs Core Purpose & Strategic Outcomes Values - Leadership - Excellence 5

6. Finance & AdministrationStrategic objectives 2013 -16

7. Thanks Group Services!Our key achievements in 2012 On-time delivery of Oracle Project drops Established Enterprise Risk Management framework Half year profit $195M • Prospectpre-qualificationprocess established Capital recycling Procurement Establishment of LCPL Investment Fund Project splice More robust and consistent procurement contracts Record low for litigation

8. 1. Safety and health above all else Safety Leadership Visits New RAH, SA • Over 20 SLT Leadership walk & talks in 2012 • No EPC1s • One PC1 in 2012 • 20 members of Group Services attend Safety Summit • Must remain vigilant around safety & health M5 East Tunnel, NSW Values - Leadership - Excellence 8

9. 2. Our people are the foundation of our success • 25 Group Services employees attended LCPL courses in 2012 • Gender Diversity in Group Services • Average Age – 39 • Average Tenure – 3.5 years • 12 month Voluntary turnover – 12% • Diversity • Growing our future leaders • Performance management – Online PDR 2012 Graduate Induction Week, NSW 2012 Graduate Induction Week, NSW Values - Leadership - Excellence 9

10. 3. Respect for the environment & community Oxfam Trailwalker, NSW • Energy use & monitoring • Strategic leadership • Employment • Commercial ventures • Addressing disadvantage • Community support Values - Leadership - Excellence 10

11. 4. Enduring business relationships • We interface with numerous clients across Divisions/Business units • Currently process 83% of salaries paid • Currently process 64% of all invoices • Currently carry out 44% of balance sheet reconciliation efforts 2012 Graduate Induction Week, NSW Values - Leadership - Excellence 11

12. 5. Achievement through teamwork Legal • Provides services to all LCPL • Working in partnership • New Royal Adelaide Hospital • Infrastructure Investment • PPP Services Project Splice • Group IT • Infrastructure Investment • Business Transformation • Finance & Treasury • Telecommunication Division Values - Leadership - Excellence

13. Questions

14. YOUR SAY 2012 GROUP SERVICES RESULTS

15. Group Services Engagement Diff.LCPL Overall Diff. 2010 Diff.[ANN] % Fav +6 +5 +4 79 Overall Employee Engagement – Group Services 85 79 82 82 I strongly believe in the goals and objectives of my company. THINK 79 84 86 81 I fit well into the culture of my company. 88 84 88 94 I am proud to be associated with my company. FEEL 79 77 84 78 I would recommend my company as a good place to work. 88 88 95 91 I work beyond what is required in my job to help my company succeed. ACT: EFFORT 61 63 66 61 My company motivates me to exert extra effort in my job. 52 57 58 52 It would take me a lot to look for another employer. ACT: STAY 60 62 65 57 At the present time, I am seriously considering leaving my company(No Response). Leighton 2010 = Leighton Contractors Overall excl. Broad 2010 * and red/green cells indicate a statistically significant difference Benchmark = Australian National Norm N/A indicates comparison is not available LCPL= 2012 Overall LCPL

16. Our Results Compared to 2010: • Areas we improved: • Direct Manager/Supervisor • Diversity and Inclusion • Recognition and Reward • Areas we need to improve: • Communication • Organisational Change

17. Summary comments from Group Services 240 comments were made in response to the open-ended question: What one change do you think could be easily made to make you happier at work? #1 Topic in 25% of commentse.g., “Senior management endorsing business processes and rules and committing to improving company across the board... No point buying something like 'oracle' if they refuse to change their ways or implement and endorse business process rules, waste of money and everyone's time and energy...” #2 Topic in 13% of comments e.g., “Improve how change is communicated across the organisation. Use the 'News' section on the Intranet to share 'good news' stories from across the organisation and provide details of changes occurring and why these changes are occurring and how these link to the Values.” #2 Topic in 13% of comments e.g., “Direct managers / supervisors need to be empowered by their managements to encourage innovation that will collectively benefit the business.” The above is a word cloud which summarises the comments made by employees of this Division, the larger the font reflects the more frequent the comment is made 17

18. Some emerging themes: • Categories in our Bottom 5 for performance as well as a identified as a Driver of Retention: • General Management • Recognition & Reward • Categories that drive both retention and engagement (double win if we get it right) • Recognition and Reward • Working Relationships • Categories from the Your Say Comments that needs focus: • People Management • Communications • Structure & Process Efficiency

19. Our Actions to date: • Introduction of the Group Services Town Hall Meeting • Implementation of On Line PDR and PDR Conversation training • Development and implementation of Peter’s Blog to improve communication and ensure consistency of messaging

20. Next Steps LoR accountability Feedback results to Divisional Leadership teams Cascade results to line managers Line Managers cascade results to teams Action Plans October November November December • Communicate results and action plans to their teams - really important to have Leaders front and centre delivering the results back to the business • Lead action planning and develop team Action Plans that will roll up to a Group Services Action Plan • Monitor action plan progress over time drive results. Action Plan items to be included in Leader PDRs towerswatson.com

21. Questions

22. Group IT Diane Fernley-Jones 13 November 2012 Gateway Upgrade Motorway Duplication, QLD

23. About us Diane Fernley-Jones Chief Information Officer Sharmila Tsourdalakis Strategy and Planning Manager David Whitaker Technical Services Manager David Geber Applications Manager Michael Herbert Customer Support Manager Values - Leadership - Excellence 23

24. Services we provide LCPL • Customer Support • Service Desk • Desktop and Infrastructure Support Team • Site Infrastructure Project Team • Site Infrastructure Implementation Team • Strategy & Planning • LCPL Group Wide Applications & Infrastructure Projects • Technology & Applications Roadmap • IT Architecture Blueprint and Governance • IT Policy, Procedures & Audit • Technical Services • Data Centre Services • Site Infrastructure Services • Unified Communications • Desktop Services Team • Applications • LCPL Group Wide Applications Development • LCPL Group Wide Applications Support • Divisional and Project Applications Support Values - Leadership - Excellence

25. Group IT Focus 2013 Our strategic objectives and priorities for 2013 - 2016 are outlined in the business plan. In line with these, our focus for 2013 is as follows: • Driving Productivity and Efficiency • Increasing Internal Capability linked to our Service Offering • Deliver and Leverage a Standardised IT Service Offering • Increase the Governance of IT Values - Leadership - Excellence

26. Functional priorities 2013 Values - Leadership - Excellence

27. Challenges & how you can assist us. • Challenges • Acceptance and understanding of revised recharge • Economic constraints • Pace of change • Following standard processes • How you can support us? • Share the revised recharge message consistently • Challenge requests for system changes to reduce costs • Support other team involved in change and act as one • Be part of making changes work • Support and communicate about new processes and systems Values - Leadership - Excellence

28. Group Legal John Morton 13 November 2012 Gateway Upgrade Motorway Duplication, QLD

29. About us Sheila Choi Company Secretary Greg Brookes General Manager Group Legal & Contracts John Morton General Counsel Stuart McKenzie Deputy General Counsel Values - Leadership - Excellence 29

30. Services we provide • Pre-contracts legal risk management • Project delivery legal risk management • Training • Board Administration • “Everything else” • Litigation management and support • Compliance and Governance • Business Support Values - Leadership - Excellence

31. Functional priorities 2013 Values - Leadership - Excellence

32. Challenges & how you can assist us. • Challenges • Integration of lawyers • Interaction with LHL • Uniformity in the delivery of the legal function • Maintaining legal privilege within the business • Dealing with bribery & corruption • Timely requests and sufficient background information • How you can support us? • Have regard to any general notifications sent out from Group Legal • Show up to any training sessions organised and which you accept • Actively use Blueprint • Provide sufficient background - “run your eye over this” is not an instruction Values - Leadership - Excellence

33. Risk, Pre-Contracts, Quality & Assurance Chris Chwee | 13 November 2012 Gateway Upgrade Motorway Duplication, QLD

34. About us Ian Ratcliffe Group Manager, Assurance Aaron Chen Group Manager, Risk Management Duncan Robinson Group Manager, Quality (Acting) Jeff Cooper Group Manager, Insurance Chris Chwee GM Risk & Pre-Contracts David Falco Manager,Pre-contracts Wesley Wong Business Analysts Values - Leadership - Excellence 34

35. Services we provide LCPL • Risk • Our management of risk and opportunities. • Quality • Our standard of work. • Pre-contracts • Our work winning. • Assurance • Our obligations and level of compliance. Values - Leadership - Excellence

36. Functional priorities 2013 Values - Leadership - Excellence

37. Challenges & how you can assist us. • Challenges • Sticking to the priorities set • Communication and enrolment • Encouraging our people to use our systems and processes • How you can support us? • Deliver your promises to agreed timelines • No more committees Values - Leadership - Excellence

38. Questions

39. Investments & PPP Services Thao Oakey 13 November 2012 Gateway Upgrade Motorway Duplication, QLD

40. About us Thao Oakey GM Infrastructure Investments Values - Leadership - Excellence 40

41. Services we provide LCPL New Royal Adelaide Hospital (SA) Aspire Schools (QLD) Cross City Tunnel (NSW) • PPPs • Project/partner selection • Consortium sponsoring • Tender management • Debt & Equity arrangement • Commercial risk allocation and management • Client and industry engagement • Board directorships • Infrastructure Fund • Privately Financed Projects • Project selection – alignment between LCPL divisions • Partner selection • Sponsor / Developer • Pre-Feasibility Analysis • Consortium coordination / Project management • Commercial negotiation • External stakeholder communication and media • PPP Services • Client management • Stakeholder management • Contract Administration • Financial management • Corporate Governance • Reporting • Commercial and Financial Advisory • Commercial risk allocation and management • Maximise business opportunities for other divisions • Project feasibility analysis • Develop smart financing solutions and innovative cost and contracting structures Values - Leadership - Excellence

42. Functional priorities 2013 Values - Leadership - Excellence

43. Challenges & how you can assist us • Challenges • Large projects – NW rail and Stockyard Hill • NRAH construction • Capital and human resources • How you can support us? • Technical input – co-ordinated Group Services view/advice to Peter and Craig • Communication – proactive vs reactive management of issues Values - Leadership - Excellence

44. Finance Carlos Mendes 13 November 2012 Gateway Upgrade Motorway Duplication, QLD

45. About us Carlos Mendes Deputy Chief Financial Officer Nick Osler Group Treasurer Arno Becker Financial Manager Bruce Hudson Group Manager – Financial Systems Gary Laker Group Taxation Manager Values - Leadership - Excellence 45

46. Services we provide LCPL • Finance • Management Accounting & Reporting • Divisional Support • Financial Accounting & Reporting • External Audit • Technical Accounting advice • Finance Systems Support • Taxation • Technical Tax Advice • Tax Planning • International Tax • Revenue Authority Audits • Tax Compliance /Direct / indirect Taxes • Treasury • Cash Management & Forecasting • Guarantees & Bonds • Foreign Currency / Hedging/ Commodities • Credit Risk Management • Transactional Banking • Corporate Cards • Research & Analysis Values - Leadership - Excellence

47. Functional priorities 2013 Values - Leadership - Excellence

48. Challenges & how you can assist us. • Challenges • Ever Changing Reporting Requirements • Ever Changing Timetables • Being contacted “after the fact” • Audits • How you can support us? • Communication • Plan ahead • Seek advice before a decision is made Values - Leadership - Excellence

49. Business Transformation Steven Dransfield 13 November 2012 Gateway Upgrade Motorway Duplication, QLD

50. About us Barry Vesperman Group Manager, Business Services Steve Dransfield General Manager Business Transformation Ian Pipe Group Manager, Finance Change Program Visna Lampasi Group Manager, Procurement Melissa Meulenberg Group Manager, Oracle Maurice Cohen Group Manager,Business Intelligence Tony Wood Head of PMO Christo Botha Manager, Planning & Performance Business Transformation:- “Fundamental Change to the Way a Business Operates” Values - Leadership - Excellence 50