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Responding to Change Agile Systems Development ABC Awards Case Study Craig Strangwick, ICT Manager, ABC Awards

www.abcawards.co.uk. . www.abcawards.co.uk. Background (2004). Complex Org/HR structure Several member company inherited IT systemsComplex customers

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Responding to Change Agile Systems Development ABC Awards Case Study Craig Strangwick, ICT Manager, ABC Awards

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    1. www.abcawards.co.uk Responding to Change Agile Systems Development ABC Awards Case Study Craig Strangwick, ICT Manager, ABC Awards

    2. www.abcawards.co.uk

    3. www.abcawards.co.uk Background (2004) Complex Org/HR structure Several member company inherited IT systems Complex customers & products QCF (Ffa) looming Growing revenues Challenges Immediate centralised system & MI Infrastructure to support future projects No capital investment or development team available

    4. www.abcawards.co.uk

    5. www.abcawards.co.uk Vision & Scope Agreed 3 year high level plan with SMT, including: List / order of key systems Use of data centres for servers Annual operating expense Internal dev resource plan / back-filling Agile & CCPM approaches Commitment to security & service levels (ISO/IEC 27001 & ITIL V3 or ISO/IEC20000) Next: first things first

    6. www.abcawards.co.uk Build phase Understand end-to-end admin Processes at high level (diagram) Agreed ‘stories’ directly with end-users Evolutionary prototyping Maintained momentum Working with users on a daily basis Continuous integration - ˝d to 1w sprints Provide approved workarounds Focus solely on delivering value to the users/business

    7. www.abcawards.co.uk

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    13. www.abcawards.co.uk Online Registrations Approach User groups & analysis of other systems eLanced the creative / design Incremental releases – registrations, exams, approvals, exam results, ULNs Separate systems - 4am data transfers Benefits Year 1 - 30% of registrations online Year 2 – 70%, Year n – 80% Significantly reduced centre support

    14. www.abcawards.co.uk

    15. www.abcawards.co.uk Cloud based email Advantages & benefits Access email, calendar, contacts, public folders anywhere (Outlook 2003/2007, OWA, Nokia E5/M4E)– very easily Almost always synched. Extensive features at low cost Ideal for virtual/remote organisation Fixed/known monthly costs Limitations / risks Limited server integration Outlook perceived as being reliant on good connections

    16. www.abcawards.co.uk

    17. www.abcawards.co.uk Online Invoicing What was it Invoice at the point of registration Locate & view / print historic invoices No longer post invoices Rationale Further reduction in admin effort Simplify finance processes / support Specific customer requests (multi-site) Results Huge cost/time savings A few still require a ‘postal’ invoice

    18. www.abcawards.co.uk

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    24. www.abcawards.co.uk Summary Maintained a fairly large project backlog Achieved high level of user-satisfaction by: Outsourcing the infrastructure Working closely with users over a long period of time Networking with other organisations Continuous, incremental development Reduced costs by Limited dependencies on 3rd parties Technical knowledge transferred in regularly Company owned IP software assets Delaying / avoiding some projects Relatively short projects (sprints) Sustained momentum by Constant challenges time/budget Succession planning & back-filling

    25. www.abcawards.co.uk Contact Details craig.strangwick@bcs.org 07791 864042

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