success factors for on-line sales

2. Success Factors for On-Line Sales How well the target market of the product matches the demographic profile of Internet users. The efficiency of using the Internet as a sales channel, such as the ease by which the sales transaction can be conducted on-line, and the proportion of shipping expenses relative to the value of the product. The degree of consideration required to make the purchase.

3. Two Additional Factors The ability of the consumer to pay for on-line purchases through the existing payment mechanisms; and The ability to successfully manage conflict with existing offline distributors while attracting new purchasers of the products and services concurrently maintaining existing ones.

4. What we will Cover Today Examine Channel Conflict arising between Supplier and its offline Distributor. Decision process – should supplier go online or even permit its intrabrand distributor to go online. Look at decisions made to go alone, to go together, not go or not permit the channel distributor to go online – Examples The legal ability of suppliers to restrict intrabrand distributors to offer their product or service online or favour one over another.

5. Channel Conflict Some businesses will find it difficult to conduct e-business because of possible channel conflict Computer hardware manufacturers Compaq and IBM ventured cautiously in order to avoid the ire of their retail distribution channels. Even in international markets, some may find that on-line orders may fall into the territories of their existing distributors in other countries. Some retailers have by-passed the issue completely by using the web to engage people and get them into showrooms, actually or virtually, like GM Buypower web site, which moves customers along the sales cycle by referring them to local dealers  

6. Channel Conflict

7. Channel Conflict A large proportion of sales at the retail level could be displaced by e-tail sales. Retailer' s perceived or actual vulnerability can provoke retailers to refuse or threaten to refuse to sell the manufacturer's products. (Home Depot) Selling online can prompt retaliation from offline retailers that significantly and possibly permanently lowers a manufacturer's revenues and market share. (Compaq) For manufacturers who sell through a sales force whose compensation is based only on the performance of offline operations, selling online may cause low morale and high turnover.

8. Types of Channel Conflict

9. Types of Channel Conflict

10. Types of Channel Conflict

11. Factors – Whether or not to Sell Online Does selling online make economic sense What is the manufacturers’ market position? Is the industry as a whole moving online? The degree of dependency or interdependency

12. Factors – Whether or not to Sell Online

13. Strategic Choices for Suppliers Some suppliers may wish to ban all sales by distributors/retailers over the Internet out of concern for maintaining the integrity of their distribution system. Some suppliers may wish to market and sell over the Internet directly to retailers and end users, in addition to maintaining their traditional sales channels through distributors. Some suppliers reserve some or all Internet sales to themselves under their distributorship agreements.

14. CONFLICT: Sell Online Without Making Any Concessions to their Offline Channel

15. CONFLICT: Sell Online Without Making Any Concessions to their Offline Channel Are the economics of selling online favorable? Yes unless tactile, visual or audio senses are important to the consumer and that outweighs price advantage Is the manufacturer a market leader? Yes they are the benchmark in many products. Is the industry moving online? Yes Is the offline channel dependent on the manufacturer? Yes the brand is strong.

16. Spin-Offs Price Differentiation Product Differentiation Market Separation Share AVOID CONFLICT: Sell Online and Appease their Offline Channel

17. AVOID CONFLICT: Sell Online and Appease their Offline Channel

18. AVOID CONFLICT: Sell Online and Appease their Offline Channel

19. AVOID CONFLICT: Sell Online and Appease their Offline Channel

20. AVOID CONFLICT: Sell Online and Appease their Offline Channel

21. Offline customers will shop on their competitors' sites. May lose market share May lose a valuable opportunity to improve their profitability. Lose the opportunity to engage the customer and have millions of potential customers visit a site annually at a fraction of the cost of trying to use other media to get the same exposure. Choose Not to Sell OnlineAvoiding E-Market Risks

22. In Canada, authorities place low priority on cases of low economic impact Cases in Canada have been dealt with indirectly - Polaroid Canada Inc. V.  Continent-Wide Enterprises Limited Section 75 “Refusal to Deal” - Chrysler Canada Ltd. V. Canada ( Competition Tribunal) Legal Ability of Suppliers to Restrict Intrabrand Distributors

23. In the US,-United States v. Colgate Co. A Manufacturer can defend Internet restrictions on two levels manufacturer's unilateral Colgate right to deal only with those distributors it wishes in the absence of an intent to monopolize ; a manufacturer can show that its non-price restrictive contracts with distributors are pro-competitive because they promote efficient delivery and a stable supply of goods and services for the consumer, and increase interbrand competition by enhancing the ability of manufacturers within an industry to compete for customers Legal Ability of Suppliers to Restrict Intrabrand Distributors

24. Legal Ability of Suppliers to Restrict Intrabrand Distributors EU Will be covered by Heiko Tietz, M.B.L.-HSG