Aligning IT with Business/Business Transformation Productivity, Governance, Innovation

1. Dr Tariq Aslam Aligning IT with Business/Business TransformationProductivity, Governance, Innovation

2. Agenda • Critical Business Challenges • Aligning IT with Business • IBM Solution • Success Stories • Q & A • Next Steps

3. Agenda • Critical Business Challenges • Aligning IT with Business • IBM Solution • Success Stories • Q & A • Next Steps

4. Critical Business Challenges/Pain Organization is not aligned with vision/mission/KPI. Organizational structure or capabilities do not match with the technology we acquire. Companies have difficulty understanding the impact of a change. After the restructuring either the business processes do not work or technology fails. Operational/business processes are inefficient. Companies procure system that do not integrate.

5. Agenda • Critical Business Challenges • Aligning IT with Business • IBM Solution • Success Stories • Q & A • Next Steps

6. Enterprise Architecture Helps • Enterprise Architecture is the description of the current and/or future structure and behavior of an organization's processes, information systems, personnel and organizational sub-units, aligned with the organization's core goals and strategic direction. • The primary purpose of creating an Enterprise Architecture is to ensure that business strategy and IT investments are aligned. As such, enterprise architecture allows traceabilityfrom the business strategy down to the underlying technology. • Enterprise Architecture relates more broadly to the practice of business optimization in that it addresses business architecture, performance management, organizational structure and process architecture as well.

7. Vision Strategic Objectives Initiatives Translates into Drives Executed through Planner Mission Executed by Responsible for To overcome Or take advantage of Process Groups Process Maps Challenges & Opportunities Technology Departments Designer Owner Belong to Abide by Composed of Executed by Use Based on Policies Roles Applications Run on Uses Use Linked to Uses Developer Hardware Responsibilities Data Network Bridging the Gap with Business Alignment and Optimization ENTERPRISE INFORMATION ENTITIES Perspectives Organizations create and consume information as part of their planning, management, execution and delivery activities on continuous basis.

8. which is being processed on a given platform / server / equipment Bridging the Gap with Business Alignment and Optimization A Business Strategy is Executed by… DEFINING THE ENTERPRISE Providing business services that ..... Business Architecture Are implemented by processes that..... Are executed through activities that..... Are automated by a service (functionality) of an application... Information & Applications Architecture which uses the component(s) of a system..... Infrastructure Architecture

9. What is EA Planning

10. . “If you don't know where you are going, any road will take you there” Lewis Carroll

11. Define the Enterprise Strategy, goals and Objectives : What to do, and how to do it? Business Processes : support the strategy, Operational organization The Applications support the Business, implement the business functions in the IT systems The Information is key for the organization : It is the fuel that drives the architecture • Infrastructure that supports the IS: • Technical components: servers, networks, etc. • Technology: platforms, etc. Enterprise Architecture Strategy Business Métier Applications & Systems Information & Data Network & Infrastructure

12. Agenda • Critical Business Challenges • Aligning IT with Business • IBM Solution • Success Stories • Q & A • Next Steps

13. Gartner EA Tools Magic Quadrant IBM System Architect positioned at the front of the Leaders Quadrant.

14. System Architect – NO 1 in Magic Quadrant Capture and Model all Domains of the Organization Network Infrastructure Application and Service Models Behavior (UML Support) Network Topologies Matrix Views Relational Data Modeling Application Models Organizational Charts Process Models Business Process Modeling and Analysis Data Models Goals Objectives Class Diagrams

15. System Architect – NO 1 in Magic Quadrant In The System Architect Repository Becomes Managed Information Create an Organizational BlueprintLeverage Your Existing Information CMDB IDL CSV Visio Disparate Data Rose XMI Excel Visio DDL XML Applications and IT Business Strategy Organization & Process Create Roadmap

16. System Architect – NO 1 in Magic Quadrant Analyze resource utilization Determine cost structures Simulate and Optimize Processes

17. System Architect – NO 1 in Magic Quadrant Time Lapsed Visualizations As-Is/To-Be Transition

18. Impact Analysis

19. Impact Analysis

20. Customer – Strategy Map • This diagram shows the mapping of the Strategic Objectives along the 4 BSC perspectives, adhering to the Balanced Scorecard principles. • Objective “Automate Core Processes” is chosen for further elaboration

21. Objective – Automate Core Processes • This page shows tabulated information about the strategic objective. It provides a linkage between Strategic and Operational components as observed through the sub reports Related Business Flows and Initiatives. • The business flow “Declare to Collect/Refund” is chosen as a process that realizes the objective

22. Business Flow : Declare to Collect/Refund • The Business Flow realizes the Strategic Objective through the execution of a set of Core and Non Core Business Processes. This graphical representation shows the interaction between these processes. • The business process “Validate Declaration” is chosen for further elaboration

23. Process – Validate Declaration • The Business Process is modeled using BPMN, graphically models business events, activities, data objects, locations, and executors in a logical sequence. • The activity “Register Declaration” is chosen for further elaboration

24. Activity – Register Declaration • Activity attributes include Inputs, & Outputs (in terms of Data Objects), Volumes, Actors, Location, KPIs, Business Rules, Tasks, and supporting Use Cases that capture functional requirements for automating that activity in UML format. • The use case “Submit Declaration” is chosen for further elaboration

25. Use Case Model – Submit Declaration • - Use Case Diagram modeled in UML showing the interactions between Actors and Use Cases • The use case “Submit Declaration” is chosen for further elaboration

26. Use Case Details – Submit Declaration • This Use Case represents a functional requirement captured as part of an SDLC project to build an application supporting the modeled Business Flows and Processes. • A screen shot of the user interface developed to automate the selected activity will be shown in the next slide

27. User Interface Screen Shot • The user interface was developed based on the use case specifications detailing the screen functionalities needed

28. Impact of Changes across the enterprise

29. Bespoke Project Bespoke Access ESRI ArcGIS ESRI ArcGIS Server Accellion File Vista Cinema ADT Brand Hub ESRI ArcIMS Web Bespoke Autodesk AutoCAD Bespoke Contact Bespoke Tool Card Reporter Desktop Type: Application Transfer System Booking System Digital Asset Type: Application Compliance Units Type: Application Center Knowledge Corporate Type: Application Type: Application Type: Application Type: Application Management Type: Application Base Accounting Soluion Systems Cisco Intelligent Bespoke Bespoke Bespoke No Bespoke Training BIW Tech Bloomberg Cisco Voice Portal Cisco Call Manager Connectria Cougar Forcasting Mycom Point of Contact Electronic Intelligent Objection Centre System Collaboration Professional Type: Application Type: Application Redplaid and Performance Sale Management Attendance Helpdesk Certificate System Document Service Management System Management Jacky's Queue Vovici Survey Eversuite Whale VPN DHL Easy Ship Easy Hotels Entee eFront FrontInvest EMC Documentum Eversuite Estate Master Eversuite Mail Golips Management Business Process Communicator Type: Application system Type: Application Type: Application Document Development Management System Services Management Feasibility System IBM System IBM DOORS GTS Sales Portal GXIMFEE - GXSDG - Geocortex GXTAEE - GXUPBE - Hyperion Google Earth Client Google Earth Pro Impact Witness Infor Enterprise Architect Type: Application Geocortex Internet Secure Data Geocortex Geocortex Uptime Consolidation Type: Application Solution Asset Mapping Gateway for Statistics for for ArcIMS Type: Application Management Framework ArcIMS ArcIMS Oracle Owner Oracle Business Oracle Customer Oracle Primavera Oracle Discoverer Microsoft Office Microsoft Office Kenexa Lifesize Video Map Guide Micros Point of Microsoft Office Association Process Architect Relationship Contract 2003 Professional 2003 Standard Performance Conference Sale SharePoint Server Financials Management Management Desktop Desktop Management System Type: Application 2007 Oracle Primavera Oracle Retail Oracle Financials Oracle Retail Oracle Retail Store Oracle Primavera Oracle Hyperion Oracle Retail Oracle Retail Oracle Retail Price Oracle Retail Sales Oracle Enterprise PERTMaster Allocations Type: Application Invoice Matching Inventory Project Planning Integration Bus Merchandising Management Audit Project Type: Application Type: Application Type: Application Management Management Type: Application System Type: Application Type: Application Management System Oracle Property Sniperhire Hiring Oracle Oracle Human Oracle Hyperion Oracle Hyperion Omniture Omnix Enguard Oracle 360 Oracle Business Omniture Analytics Oracle Hyperion Manager Solutions Procurement Resource Financial Performance Discoverer Type: Application Intelligence Suite Type: Application Planning (Nakheel Type: Application Type: Application Type: Application Management Management Management Type: Application Enterprise Edition Hotel) Systems Plus Systems Union Technoserve SPAN ITMS Q-Matic System - Radia Software RetailPro Point of Reuters Vignette NFS Vignette Portal SCADA Vignette Identity Vignette Portal SunSystems Prequalification Type: Application GFA & IC Leasing Manager Sale Type: Application Type: Application DPM Type: Application Manager Type: Application Financials Supplier Type: Application Type: Application Vignette Vignette Content Vignette Seach Vignette Vignette Vignette Web Vignetter Community Manager Engine Recommendation Collaboration Server Automomy Search Applications Type: Application Type: Application Type: Application Type: Application Type: Application Engine Comment Comment Comment Comment Comment Supported by company IT Unsupported Supported by Vendor Supported by ITC Supported by Business Unit IT The 110 applications used within a large group are managed through multiple support groups

30. Only 5 applications consume the resources of 102 servers across 4 physical locations GIS EAM PORTAL EDMS Retail

31. Routine Analysis – Key Stakeholders’ Questions Compiled a list of 49 Questions in the Explore Phase List of answered questions

32. Application / Service Overlap

33. Bridging the Gap, the IBM Solutions… System Architect® Projects & Initiatives Visualize the Organization Enterprise Strategies & Direction Business Processes & Services Orgs & People Data Applications IT Infrastructure & Services With SA you can see key EA components supporting Enterprise strategies & goals! With SA you can see key EA components dependent upon specific technologies! With SA you can manage key EA components as projects and initiatives!

34. Analysis& Design Requirements Definition& Management Implementation Configuration & Change Management Quality Management Iteration Management Portfolio overview BUSINESS DOMAIN EXECUTION DOMAIN Enterprise Architecture & Frameworks Product, Project & Portfolio Management Measurement & Reporting Production/Operation ELM

35. Next Step EA Fast Start Workshop Tasks & Schedule • Day 1 : Pre-work: Client EA Assessment/Workshop Planning Con-call/WebEx – Workshop Materials Prep • Day 2 AM: System Architect Demo, EA Concepts and Initial EA Stakeholder Identification/Value Use Scenarios - Onsite • Day 2 PM: Meta-concepts Development, Meta-model development • Day 3 AM: Fast Start Tasks/Deliverables Overview • Day 3 PM : Use Scenarios Prioritization, Meta-model and Initial Customization Development • Day 4: Meta-model Refinement and Draft Encyclopedia Reviews • Day 5: Encyclopedia Data Population, Initial EA Value Analyses • Day 6 – n : EA Value Analysis Refinement, additional of new EA Domains, EA Value Presentation/Demonstration Development, Next Steps