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Aligning Systems and a Workforce to Quality Outcomes

Aligning Systems and a Workforce to Quality Outcomes. Jason Trethowan Manager, Health Information Services Barwon Health. Presentation to HIMAA 2005 Conference - Geelong. Introduction. Understanding the Business & Clinical “Needs” A HIS Structure that Supports the Business

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Aligning Systems and a Workforce to Quality Outcomes

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  1. Aligning Systems and a Workforce to Quality Outcomes Jason Trethowan Manager, Health Information Services Barwon Health Presentation to HIMAA 2005 Conference - Geelong

  2. Introduction • Understanding the Business & Clinical “Needs” • A HIS Structure that Supports the Business • Systems Ownership – Paper & Electronic • Evidence of 1, 2& 3 • EQuIP – Our Approach for Information Mgt.

  3. Understanding the Needs • Develop Relationships • Take interest in What People Do • Problem Focussed to Solution Focussed • Give a Taste of What HIS Can Offer • Address “Real” Issues with Clinical Areas • Let this Guide what We Do

  4. Barwon Health – HIS Structure Health Information Services Coding & Casemix Business Analysis Operations IM / Systems Mgt. Clinical Systems Organisational Business & Clinical Needs

  5. What Next? • HIS Planning Days • Establish Service Priorities • Performance Management Program • Position Development • Communication!

  6. Systems Ownership – Paper & Electronic • Identify all Information Systems that Support Patient Care • Identify Potential for Integration • Information Systems Can Reflect the Silos the Organisation Works Within

  7. A Start! 3rd Year HIM Student

  8. Evidence • Loose Sheet Filing • Electronic Discharge Summary Processes • Intern / HMO Orientation Program / Support • Linking Community & Mental Health • ICU System Redevelopment • Renal Service EMR • Hospital Demand Management

  9. EQuIP – Our Approach (the truth..) • We Will Be Right • We Have to What? • Criteria? Mandatory? We Could Fail Because of Us? • Let’s Gain Evidence of What We Have Done! • Bring in the Customers to Demonstrate!

  10. EQuIP – Our Approach (the truth..) • 6 Weeks Later….. • 12 Sessions • EA Rating! • Mainly Commended For • Relationships With Customers • Integration of Information Systems • Evidence of Being Proactive and Innovative

  11. Questions? Jasontr@barwonhealth.org.au

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