NetLine/Crew The Integrated Solution for Resource Management Presenter: Tilo Hillmer Manager Business Development Luftha

1. NetLine/CrewThe Integrated Solutionfor Resource ManagementPresenter:Tilo HillmerManager Business DevelopmentLufthansa Systems Berlin

2. Agenda Lufthansa Systems - A strong provider in airline IT Airline Planning & Control - Portfolio overview NetLine/Crew - An integrated product line Conclusion & Summary AGIFORS Crew Management Study Group Meeting New York, May 2003

3. Agenda Lufthansa Systems - A strong provider in airline IT Airline Planning & Control - Portfolio overview NetLine/Crew - An integrated product line Conclusion & Summary AGIFORS Crew Management Study Group Meeting New York, May 2003

4. Lufthansa Cargo Lufthansa Technics LSG/ SkyChefs Globe Ground Lufthansa German Airlines Thomas Cook Group Lufthansa Systems Group An Integrated Part of Lufthansa Group Passen- ger Airlines Logistics Mainte- nance Catering Tourism IT Services Ground Services AGIFORS Crew Management Study Group Meeting New York, May 2003

5. Lufthansa Systems GroupGlobal presence in 13 countries worldwide Gdansk London Budapest Boston New York Beijing Zurich Miami New Dehli Mexico City Singapore Rio de Janeiro Sydney Buenos Aires Sites in Germany: I Frankfurt (Kelsterbach) I Hamburg I Norderstedt I Munich I Berlin I Cologne AGIFORS Crew Management Study Group Meeting New York, May 2003

6. Agenda Lufthansa Systems - A strong provider in airline IT Airline Planning & Control - Portfolio overview NetLine/Crew - An integrated product line Conclusion & Summary AGIFORS Crew Management Study Group Meeting New York, May 2003

7. Products and Services for Network Management - Resources Products and Services Overview Flight Network Planning, Analysis and Optimization with a mid- to long-term focus NetLine/Plan Schedule Planning, Analysis and Optimization with a short- to mid-term focus, as well as slot management NetLine/Sched NetLine/Slot Pairing, Assignment, Tracking, Manpower-Planning, Crew Web-Interface NetLine/Crew Operations and maintenance control, maintenance planning, station management NetLine/Ops NetLine/MT-Control NetLine/HubControl AirSP ASP-Service for all NetLine software solutions AGIFORS Crew Management Study Group Meeting New York, May 2003

8. Agenda Lufthansa Systems - a strong provider in airline IT Airline Planning & Control - portfolio overview NetLine/Crew - an integrated product line Conclusion & Summary AGIFORS Crew Management Study Group Meeting New York, May 2003

9. Central database (incl. Crew basic data) NetLine/Crew - Central Integrator Human Resource Payroll System Crew Basics Duty data NetLine/Crew Pairing NetLine/Crew Assignment NetLine/Crew Tracking Schedule Training Dept. Checks open Checks done SSM ASM Fair Optimizer Pairing Optimizer Pref Optimizer Crew Member Operations Control Crew data MVT ASM Duty notif. NetLine/Crew ManpowerPlanning Manpower Vacation Training Hotel, Taxi Deadhead Booking autom. update NetLine/Crew CrewLink AGIFORS Crew Management Study Group Meeting New York, May 2003

10. Agenda Lufthansa Systems - a strong provider in airline IT Airline Planning & Control - portfolio overview NetLine/Crew - an integrated product line Conclusion & Summary AGIFORS Crew Management Study Group Meeting New York, May 2003

11. Vacation Hires, leaves Training Preferences Flight Production Legalities Qualifications Checks Pairings/Lines Rosters etc. Why integration ? • Right time • Right place • Right volume • Right costs NetLine/Crew AGIFORS Crew Management Study Group Meeting New York, May 2003

12. Our user community AGIFORS Crew Management Study Group Meeting New York, May 2003

13. Want to know more ? Visit us at booth #1 and arrange a meeting with us in the York Suite Thank you for your attention ! AGIFORS Crew Management Study Group Meeting New York, May 2003