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9. 1. Fight the product-centric mindset
10. 2. The transformation is not straightforward
11. 3. You have to redefine the game you are playing.
12. 4. The Challenge: “Commodities only exist in the minds of the inept.”
13. Competitive Driving ForcesProduct Differentiation
14. Competitive Driving ForcesProduct Differentiation
17. 5. Decommoditize your customer.
18. Market Segmentation
22. 6. Rethink the customer engagement process.
25. 7. Prevent the customer from commoditizing you.
27. 8. Channels are essential, they “own” the customers.
29. 9. Use technology wisely: This is a very hard task.
30. 10. Beware of the organizational structure implications
31. The Delta Model Framework
32. Reinterpreting Porter’s five forces through the Delta Model