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The Importance of the Contact Center Culture

Is customer satisfaction the ultimate goal? Are your employees empowered enough to satisfy customer requirements? What are the company’s true core values? How would you establish a good culture? What is the most important question here? Company culture versus contact center culture is often a tricky topic.

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The Importance of the Contact Center Culture

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  1. The Importance of Contact Center Culture

  2. “If you get the culture right, most of the other stuff will take care of itself” Tony Hsieh, CEO Zappos.com

  3. IS CUSTOMER SATISFACTION THE ULTIMATE GOAL? Customer service is the driving factor for better performance.

  4. A contact center is the central point in an organization from which customers are managed. Customer management is the core of any business and when it is successful, so is your business.

  5. BENEFITS OF A POSITIVE CULTURE A positive culture triggers higher employee engagement. Happy employees offer better customer service.

  6. HOW DO YOU CREATE A GOOD CULTURE? Analyze and define the company’s values, implement them among your team members Maintain a visible and accessible management team Acknowledge and reward the effort of the employees

  7. Ask for opinions and delegate responsibilities Encourage professional development and growth in your staff Integrate the culture and refine it from time to time

  8. Contact Center Agents Need To Feel Motivated So They Can Provide The Very Best Support To Your Customers!

  9. Learn More about Contact Center Culture Read More

  10. That’s not all, feel free to share this information

  11. MAI is a valued partner to a broad range of Fortune 500 companies with specializations in multi-channel contact center services, custom B2B and B2C fulfillment solutions, marketing communications support, technology support, and branded environment solutions designed to help companies build and strengthen their customer relations. www.maibpo.com

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