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Risk Management Basics – Critical Behaviors and Training

Risk Management Basics – Critical Behaviors and Training. Daecher Consulting Group Inc. Camp Hill, PA 17011. Managing People. BEHAVIOR is the key Hire the right PERSON Clearly defined expected behavior Train (provide knowledge and know how to behave the way you want)

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Risk Management Basics – Critical Behaviors and Training

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  1. Risk Management Basics – Critical Behaviors and Training Daecher Consulting Group Inc. Camp Hill, PA 17011

  2. Managing People • BEHAVIOR is the key • Hire the right PERSON • Clearly defined expected behavior • Train (provide knowledge and know how to behave the way you want) • Manage consistently (no “favorites”; clear communication)

  3. Key Elements in Managing People • Communication (informal / formal; written / verbal) • Involvement (Share concerns / problems; share solutions / results)

  4. Managing Behavior, Expectations & Discipline • Keys to Effective Driver Management • Effective hiring • Effective training • Attitude management

  5. Managing Behavior, Expectations & Discipline • Problem Recognition • Annual review of driving history (minimum) • Accidents • Motor vehicle violations • CDL qualifications • Incidents / complaints

  6. Managing Behavior, Expectations & Discipline • Problem Management • Policies • Consistent application • Direct, personal communication • Medical assistance • Counseling • Discipline

  7. Managing Behavior, Expectations & Discipline • Managing Attitude • Hire the right attitude • Prepare the person for the job (training) • Set expectation • Discipline poor behavior consistently

  8. Managing Behavior, Expectations & Discipline • Managing Attitude • Applaud / reward good behavior regularly • Personal “Nice Job” or “Thank You” • Share positive customer / public comments • Frequent safety meetings • Annual performance review • Know names, birthdays - get personal

  9. Managing Behavior, Expectations & Discipline • Managing Attitude • Show pride to instill pride • Fleet condition • Driver performance • Listen / involve in problem solving

  10. Managing Behavior, Expectations & Discipline • Daily Communication with Drivers • Simple “Hellos” • Social conversation • Friendly exchange of relevant information

  11. Training Program • Defensive Driving • Space Management • Adverse Weather Driving • Urban Driving • Nighttime Driving • Visual Scanning • Backing • Downhill Driving

  12. Training Program • Equipment • Pre-trip inspection • Seat / mirror adjustments • Seatbelts • Child seats • Vehicle maneuvering and handling

  13. Training Programs • Planning & Problem Solving • Route Selection • Maps • Breakdowns • Accidents • Scheduling Problems

  14. Training Programs • Personal Preparedness • Health • Alertness • Patience / Calmness • Think Ahead • Think Safety

  15. Customer Service • Greetings and announcements • Boarding and deboarding assistance • Baggage Handling • Assisting Special Needs Passengers

  16. Passenger and Personnel Security • Managing Aggressive Behavior • Identifying suspicious persons and packages • Vehicle security inspections • Personal security while on the road • Responding to threats and terrorist incidents

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