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Transportation Operations/Mobility in the Baltimore Region

Transportation Operations/Mobility in the Baltimore Region. Customer Satisfaction Survey. AMPO Operations Work Group September 28-29, 2006 Las Vegas. Baltimore Regional Transportation Board. Baltimore Metropolitan Council. Background.

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Transportation Operations/Mobility in the Baltimore Region

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  1. Transportation Operations/Mobility in the Baltimore Region Customer Satisfaction Survey AMPO Operations Work Group September 28-29, 2006 Las Vegas

  2. Baltimore Regional Transportation Board Baltimore Metropolitan Council Background • National Transportation Operations Coalition (NTOC) – 2005 Performance Measurement Initiative • Define and document a few good measures for transportation agencies to use in measuring and documenting performance

  3. Baltimore Regional Transportation Board Baltimore Metropolitan Council NTOC Team • US DOT – Federal Highway Administration • American Association of State Highway and Transportation Officials (AASHTO) • International City/County Management Association (ICMA) • Transportation Research Board (TRB) • Association of Metropolitan Planning Organizations (AMPO) • American Public Works Association (APWA) • Institute of Transportation Engineers (ITE) • University of Maryland Center for Advanced Transportation Technology (Also helped with this survey)

  4. Baltimore Regional Transportation Board Baltimore Metropolitan Council NTOC Performance Measures • Customer Satisfaction • Extent of Congestion – Spatial • Extent of Congestion – Temporal • Incident Duration • Non-Recurring Delay • Recurring Delay • Speed • Throughput – Person • Throughput – Vehicle • Travel Time – Link • Travel Time – Reliability • Travel Time - Trip

  5. Baltimore Regional Transportation Board Baltimore Metropolitan Council Customer Satisfaction – Definition • “A qualitative measure of customers’ opinions related to the roadway management and operations services provided in a specified region” • For the Baltimore region, the definition was expanded to include all modes of transportation

  6. Baltimore Regional Transportation Board Baltimore Metropolitan Council Purpose • Evaluate customer/user viewpoint on transportation system performance and perception of congestion in the region • Provide a benchmark for Management and Operations (M&O ) projects in the next Long Range Plan • Outreach to senior management and elected officials

  7. Baltimore Regional Transportation Board Baltimore Metropolitan Council Baltimore Region

  8. Baltimore Regional Transportation Board Baltimore Metropolitan Council Sample Size

  9. Baltimore Regional Transportation Board Baltimore Metropolitan Council Sample Size • Maximum sampling error for the total sample size of 1,000 interviews: ±3.0% at the 95% confidence level • Maximum sampling error for each jurisdiction: ±5.0% at the 95% confidence level

  10. Baltimore Regional Transportation Board Baltimore Metropolitan Council Process • WB&A Market Research (Crofton, MD) selected to conduct Computer Assisted Telephone Interviews (CATI) • Pretest – May 9 & 10, 2006 • Main Surveys – May 11, 2006 – June 15, 2006 • Final Report – June 30, 2006 • Cost – Approximately $25,000

  11. Baltimore Regional Transportation Board Baltimore Metropolitan Council Questionnaire • Handout

  12. Baltimore Regional Transportation Board Baltimore Metropolitan Council Satisfaction with the Transportation System in the Baltimore Region • 40% are very or somewhat satisfied with the transportation system in the region, with 11% saying they are very satisfied • 33% of the residents surveyed are very or somewhat dissatisfied with the transportation system, with 12% saying they are very dissatisfied • 23% of the respondents are neutral

  13. Satisfaction with the Transportation System in the Baltimore Region Base = Total Sample Letters indicate significant differences at the 95% confidence level. Q1. How satisfied are you with the transportation system in the Baltimore region? Would you say you are…? Baltimore Regional Transportation Board Baltimore Metropolitan Council Satisfaction with the Transportation System in the Baltimore Region Base = Total Sample (n=1,003)Q1. How satisfied are you with the transportation system in the Baltimore region? Would you say you are…?

  14. Satisfaction with the Transportation System in the Baltimore Region • Reasons for Satisfaction with regional system • Sufficient roads (10%) • Roads in good condition (9%) • Easy to get around (8%) • Offers sufficient public transportation (6%) • Reasons for Dissatisfaction • Roads are too congested (33%) • Roads need to be repaired (30%) • Not enough public transportation (20%) • Light rail needs to be expanded (16%) and Metro needs to be expanded (14%), bus lines need to be expanded (13%) • Reasons for Neutrality • Not enough experience with public transportation (33%)

  15. Transportation Options Available Base = Total Sample (n=1,003) Q2. Would you say you have many different transportation choices, you have few options to choose from, or you have only one transportation option available to you? Baltimore Regional Transportation Board Baltimore Metropolitan Council Results on Available Transportation Choices • 25% of the residents surveyed said they have many different transportation choices • 38% said they have few options • 34% have only one option

  16. Satisfaction with the Choices for Alternative Modes of Transportation Base = Total Sample (n=1,003)Q3. How satisfied are you with the choices for alternative modes of transportation in the region, such as carpooling, public transportation, biking, walking, etc.? Are you…? Baltimore Regional Transportation Board Baltimore Metropolitan Council Satisfaction with the Choices for Alternative Modes of Transportation • Almost one-half of the respondents (45%) said they are satisfied, with 19% saying they are very satisfied. In addition, 28% of the respondents are neutral. • However, one-fourth of the respondents (24%) said they are dissatisfied with the choices for alternative modes of transportation in the region, with 8% saying they are very dissatisfied.

  17. Baltimore Regional Transportation Board Baltimore Metropolitan Council Satisfaction with the Information Available from Various Sources • Before Beginning a Trip • About six in ten respondents (61%) reported that they are satisfied, with 29% saying they are very satisfied. • Meanwhile, 22% of the respondents are neutral, and 13% said they are dissatisfied. • During a Trip • A similar proportion of respondents said they are satisfied with the information provided while traveling (58%), with 25% saying they are very satisfied. • Meanwhile, 21% said they are neutral, and 15% said they are dissatisfied.

  18. Satisfaction with the Information Available Before You Begin a Trip Base = Total Sample (n=1,003)Q4. How satisfied are you with the information available from the various sources, such as radio, television, and Web sites, that inform you about the status of alternate routes and transportation choices before you begin a trip? Are you…? Baltimore Regional Transportation Board Baltimore Metropolitan Council Satisfaction with the Information Available from Various Sources (continued) Base = Total Sample Letters indicate significant differences at the 95% confidence level. Q4. How satisfied are you with the information available from the various sources, such as radio, television, and Web sites, that inform you about the status of alternate routes and transportation choices before you begin a trip? Are you…?

  19. Satisfaction with the Information Available While Traveling Base = Total Sample (n=1,003)Q5. How satisfied are you with the information available from the various sources, such as radio, television, and Web sites, that inform you about the status of alternate routes and transportation choices while you are traveling to your destination? Are you…? Baltimore Regional Transportation Board Baltimore Metropolitan Council Satisfaction with the Information Available from Various Sources (continued) Base = Total Sample Letters indicate significant differences at the 95% confidence level. Q5. How satisfied are you with the information available from the various sources, such as radio, television, and Web sites, that inform you about the status of alternate routes and transportation choices while you are traveling to your destination? Are you…?

  20. Base = Those Employed Letters indicate significant differences at the 95% confidence level. Q7. Do you usually commute to a workplace outside your home, or do you usually work at home? Baltimore Regional Transportation Board Baltimore Metropolitan Council Commute to Workplace • The vast majority of those employed (93%) commute to work. This proportion is relatively consistent across all counties. • This correspondents to 58% of the total residents surveyed being commuters.

  21. Base = Commuters/Students Top Mentions Letters indicate significant differences at the 95% confidence level. Q9. In what county do you work/go to school? Baltimore Regional Transportation Board Baltimore Metropolitan Council Commute to Workplace (continued) • Many of the respondents within each county work in the same county in which they live. • However, some respondents do commute outside of their county to go to work or school.

  22. Baltimore Regional Transportation Board Baltimore Metropolitan Council Results on Commuting • 58% commute to work or school • On average, the respondents leave home for work/school at 7:24 AM and leave work/school at 4:51 PM • It takes the average respondent 33 minutes to commute one-way to work/school • The average trip length is about 15 miles • About 71%use only one method of transportation- most often they drive their personal car alone (79%) • 9% of the respondents primarily use public transportation

  23. Baltimore Regional Transportation Board Baltimore Metropolitan Council Results on Commuting (continued) • About three-fourths of the respondents (76%) said that they feel the time it takes is reasonable, with 44% saying it is very reasonable. • Those whose commute is less than 15 miles were more likely than those whose commute is longer to say that they feel the time it takes is reasonable (87% vs. 64%). • Conversely, less than two in ten (17%) reported feeling that it is unreasonable, with 6% saying it is very unreasonable.

  24. Base =Commuters/Students (n=590)Q14. How has your travel time changed in the past 5 years? Baltimore Regional Transportation Board Baltimore Metropolitan Council Results on Commuting (continued) • About one-half of the respondents (47%) reported that their travel time has increased, with 18% saying it has increased significantly. • However, about four in ten respondents (39%) said that their travel time has remained the same. • About one in ten (12%) reported that their travel time has decreased in the past five years. • Respondents in Carroll County tended to be more likely than those in other counties to report that their travel time has increased (63% vs. 39%-50%).

  25. Baltimore Regional Transportation Board Baltimore Metropolitan Council Results on Congestion • The vast majority of residents (84%) agree that congestion is a major problem in the Baltimore region • About two-thirds of the respondents (64%) define congestion as an increased number of cars. • About three in ten (31%) said congestion is an increase in travel time and one-fourth as a decrease in speed (24%). • About two in ten (19%) define it as increased time at an intersection

  26. Baltimore Regional Transportation Board Baltimore Metropolitan Council Results on Congestion (continued) • Most commuters experience congestion at least sometimes on their way to work or school (73%); 35% said they always experience congestion • 78% of all respondents said they sometimes or always experience congestion at times other than when commuting to work or school • If there were no congestion, commuters reported that their commute to work/school would be, on average, 11 minutes shorter • 55% change their commute as a result of congestion- mostly a different route • 44% of the commuters do not change their commute as a result of congestion

  27. Baltimore Regional Transportation Board Baltimore Metropolitan Council Strategies for Improving Transportation in the Baltimore Region • Overall, most effective in improving the region’s transportation system (rating of 8-10) in the eyes of the respondents are: • Expanding transit (52%) • Better traffic signal timing (48%) • Widening existing highways (46%) • Reducing the number of construction zones (43%) • Building new highways (41%); and/or • Providing special HOV lanes on highways for carpools and buses (40%)

  28. Strategies for Improving the Baltimore Region’s Transportation System Expanding transit Better traffic signal timing 2% Widening existing highways 1% Reducing the number of construction zones Building new highways 2% Providing special lanes, called HOV lanes, on highways for carpools and buses 2% Building morepark-and-ride facilities Designing bike or pedestrian friendly communities Providing more information to promote carpooling or vanpooling 2% Base = Total Sample (n=1,003)Q22. Please tell me to what extent you feel the strategy will improve the region’s transportation system, using a 10-point scale, where a 10 means you feel it “will significantly improve the transportation system,” and a 1 means you feel it “will not improve the transportation system at all.” Strategies for Improving the Baltimore Region’s Transportation System (continued)

  29. Baltimore Regional Transportation Board Baltimore Metropolitan Council Strategies for Improving Transportation in the Baltimore Region (continued) Number One Priority • No one strategy (from a list of nine possible strategies) is the clear solution • An equal proportion of respondents reported widening existing highways or expanding transit (22%) should be the number one priority • About one in ten (11% each) said the region should concentrate on better traffic signal timing or building new highways

  30. Baltimore Regional Transportation Board Baltimore Metropolitan Council Strategies for Improving Transportation in the Baltimore Region (continued) • Least able to improve the area’s transportation system (rating of 1-3) appears to be • Building more park-and-ride facilities (31%) • Designing bike or pedestrian friendly communities (29%) • Providing more information to promote carpooling/vanpooling (27%)

  31. Satisfaction with Traffic Signal Operations Base = Total Sample (n=1,003) Q23. How satisfied are you with the traffic signal operations in your region? That is, how satisfied are you that the number of stops and delays experienced at traffic signals are reasonable, considering the traffic conditions that exist when you are traveling? Would you say you are…? Baltimore Regional Transportation Board Baltimore Metropolitan Council Satisfaction with Traffic Signal Operations • More than one-half of the respondents (56%) are satisfied with the traffic signal operations in their region. • However, 24% reported that they are either somewhat or very dissatisfied.

  32. Baltimore Regional Transportation Board Baltimore Metropolitan Council Satisfaction with Traffic Signal Operations Base = Total Sample Letters indicate significant differences at the 95% confidence level. Q23. How satisfied are you with the traffic signal operations in your region? That is, how satisfied are you that the number of stops and delays experienced at traffic signals are reasonable, considering the traffic conditions that exist when you are traveling? Would you say you are…?

  33. Baltimore Regional Transportation Board Baltimore Metropolitan Council Sample Observations – Baltimore City • Residents of Baltimore City are the most likely to take public transportation (41% vs 2%-15% in other jurisdictions) and are the least likely to drive their personal car alone to work or school (64% vs 87% - 98% other jurisdictions) • Residents of Baltimore City tend to have the shortest commute(11.6 miles on average vs 14.1-17.3 miles other jurisdictions) • Better signal timing was the highest priority for Baltimore City residents (22% vs 3%-10% other jurisdictions) • Baltimore City residents tend to be the most dissatisfied (43% vs 18%-36% for all other jurisdictions) with the transportation system in the region

  34. Baltimore Regional Transportation Board Baltimore Metropolitan Council SampleObservations – Carroll County • Residents of Carroll County were the most likely to say they have only one transportation option available to them (63% vs 21% - 45% for all other jurisdictions) • Carroll County residents have the longest commute, with 30% saying it takes one hour or more compared to 7%-16% in all other counties • Respondents in Carroll County tended to be more likely than those in other jurisdictions to report that their travel time has increased (63% vs 39%-50%) • Residents of Carroll County were more likely than those in other counties to say that widening existing highways should be the number one priority (37% vs 16%-25%)

  35. Baltimore Regional Transportation Board Baltimore Metropolitan Council Sample Observations – Howard County • Residents of Howard County tended to be the most likely to say they rarely or never experience congestion when commuting to work/school (36% vs 17%-27% all other jurisdictions)

  36. Baltimore Regional Transportation Board Baltimore Metropolitan Council Sample Observations – Harford County • Harford County residents were least likely to say they are satisfied (46% versus 59% - 68% all other jurisdictions) with the information available from various sources

  37. Baltimore Regional Transportation Board Baltimore Metropolitan Council Demographic Profile • The respondents in this survey have the following demographic characteristics: • Have lived in the Baltimore region for an average of 24 years; • Are an average of 52 years old; • Three fourth are Caucasian (75%), while one-fourth are minorities (25%); • Have a median household income of $79,600 (with the highest median incomes reported in Anne Arundel and Howard Counties and the lowest in Baltimore City); and • Own or lease an average of two (2.1) vehicles

  38. Baltimore Regional Transportation Board Baltimore Metropolitan Council Next Steps • Analyze survey data for specific Management and Operations (M&O) projects – example signal timing, traveler information • Use as a benchmark for future surveys • Performance Measure for next Long Range Plan

  39. Questions/Comments

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