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Beyond the Blackberry Where Wireless Goes from Here Brian DeMuy Director of Alliances and Mobile Solutions TELUS

Beyond the Blackberry Where Wireless Goes from Here Brian DeMuy Director of Alliances and Mobile Solutions TELUS. Connections. Connection = Power. Today. How did we get here? Where are we now? So What?. 1983. 1987. 1996. First Commercial Cellular Networks.

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Beyond the Blackberry Where Wireless Goes from Here Brian DeMuy Director of Alliances and Mobile Solutions TELUS

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  1. Beyond the Blackberry Where Wireless Goes from Here Brian DeMuy Director of Alliances and Mobile Solutions TELUS

  2. Connections • Connection = Power

  3. Today • How did we get here? • Where are we now? • So What?

  4. 1983 1987 1996 • First Commercial Cellular Networks • Motorola launches the DynaTac • Pop culture embraces cell phones • Wireless Data launched • RIM pagers launched A Brief History 1979

  5. A Brief History 2000 2006

  6. Vehicle EV-DO Walk Outside Campus iDEN Fixed 1XRTT mobility Walk 802.11g 802.11b Within Campus Fixed/Desktop 1 5 10 mbps 0.1 data rate Speeds and Feeds Bluetooth

  7. Wireless LAN Networks • Managed WLAN offering • Real-time, Remote Monitoring • Active Security IDS / IPS • Lower costs for term lease • Applications • Mobile Healthcare • Inventory Management • Security surveillance • Guest Services • VoWIFI

  8. WiMAX • Private Spectrum • Rugged, Outdoor use • Permanent or temporary installations • Applications • Outdoor Campus Deployment • Airport, Oil & Gas, Mining, Field use • Municipal service delivery and enforcement • Emergency Service Management • Disaster Recovery Network

  9. So What?

  10. Evolution of Adoption Plaything Gadgets and Toys Substitution (BB instead of hotel dial-up) Enhancement Improved accessibility to customers Transformation T1 to your hand Transparency

  11. 2nd Wave EVDO 1st Wave 1XRTT 2000 14 28 9.6 56 144 384 Speed, kbps Alerts/Signals/SMS Still Image Transfers VPN Access Database Access Document Transfer Low Quality Video High Quality Video Business Value from: Speed + Mobility Source: Lucent & Boston University

  12. Real Time Organization Business Value of Applications CRM E-commerce PTX SFA SCM ERP Modeling Internet Simulation E-mail Research Synchronization Value of Business over Wireless

  13. Real World Examples

  14. Mortgage Inspectors • 4000 independent property appraisers • Paper forms and digital photos • Too many data entry errors • Too long to process appraisals Solution: Deployed custom forms to MS handheld: • Rules and validations • Photos • Appraisals Transmitted directly from the HH Results: • Inspections reduced by 2 days • 90% reduction in follow-up visits • ~98% reduction in data error rates

  15. Healthcare • High costs of post-op wound care • Demand on facilities Solution: Pixalere Woundcare Solution: • Homecare workers can transmit photos in real time to physicians • Remote diagnosis • Treatment logged from source Results: • Reduced drain on Emergency • Improved patient care

  16. Healthcare • Homecare workers • Potentially dangerous situations Solution: Guardian Mobile Montitoring: • Coded “Panic” button relays GPS co-ordinates • Security firm handles the call • Worker can be pinpointed Results: • Increased Safety

  17. Healthcare • Homecare workers • Potentially dangerous situations Solution: Guardian Mobile Montitoring: • Coded “Panic” button relays GPS co-ordinates • Security firm handles the call • Worker can be pinpointed Results: • Increased Safety

  18. Wireless Branch Solution: • TD working with TELUS for secure wireless LAN: • Kiosks • HH devices for specialists to circle branch floor • Wireless security cameras • RFID asset tracking Results: • Faster response times • Cross selling (interactive kiosks) • Security (RFID asset tracking and wireless cameras)

  19. Machine to Machine • Hidden world of wireless in business • ATMs • Pipeline monitoring • Vending machines • Parking meters • Security systems MTU(s) (Master Terminal Unit(s)) RTUs Remote Terminal Units Network (wired, WiFi, Cell) Network (wired, WiFi, Cell) Devices

  20. 5 Keys to Wireless

  21. 5 Keys to Wireless 1. Identify the problem to be solved • Better access to corporate systems? • Improved Customer Service? An undefined problem has an infinite number of solutions.

  22. 5 Keys to Wireless 2. Engage your users • 80% of failed deployments are a result of user adoption issues • What sells in the boardroom may not work in the field • Make it personal - could be their most used tool • Involve user reps in: • Device selection • Application design/configuration • Encourage their ownership of the solution

  23. 5 Keys to Wireless 3. Start Small • Set measurable goals and MEASURE! • “seed” devices • Use pilots or trials • Keep payback periods short and attainable • Encourage experimentation • Applications are often discovered

  24. 5 Keys to Wireless 4. Look for Proof • Go with proven vendors • Do not settle for “presentation ware” – see it working! • Get production references

  25. 5 Keys to Wireless 5. Make a Move • Don’t worry about “futureproofing” – you can’t • Benefits will arrive before the technology changes

  26. Questions brian.demuy@telus.com

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