Evolution of Artificial Intelligence in the Salesforce Ecosystem

1. Evolution of Artificial Intelligence in the Salesforce Ecosystem When a new technology emerges, it evokes strong emotions and generates polar opinions. Questions about artificial intelligence replacing humans at work have been around for years, but those conversations became more real when people saw what ChatGPT could do. Some say we'll be doomed forever if we don't jump on the AI train now! However, it's worth taking a more balanced viewpoint. Yes, ChatGPT and generative artificial intelligence from OpenAI have done some fantastic things for the world, but it's still in its early days, and the best is yet to come! Consider a few predictions for generative AI in the Salesforce ecosystem. 1.AI skills will become mandatory for 100% of positions. ChatGPT is impressive; from a user perspective, it's just a search engine on steroids! Large language models are trained from massive amounts of information from the internet. While it's not entirely clear, it's safe to say that 100% of Salesforce positions require search engine skills, as the ability to answer questions quickly allows you to be more productive in your role. But 2.AI is no substitute for experience. In our day-to-day work, we used ChatGPT to write sales letters, marketing texts, and social media captions. It was great for generating a few ideas, but we used ChatGPT's output for inspiration, which significantly sped up the process. 3.Every sales professional will have an artificial intelligence assistant, and artificial intelligence tools to improve productivity may soon be available to every office workstation on Earth. The real magic begins when we combine a highly trained LLM for a specific use case with a user interface that supports a particular role with joint problems.

2. 4.The future of AI will be routine. Generative AI is fascinating; it's a new technology we haven't encountered yet. But then again, the internet was once upon a time - remember the first time you talked to someone on a video call? Or the first time you watched something on YouTube? Those were all fascinating moments! Eventually, generative AI will become another tool we use to solve everyday problems. The evolution of artificial intelligence within the Salesforce ecosystem, mainly through strategic partnerships like Salesforce Commerce Cloud Partner, has revolutionized sales processes, enhancing efficiency and personalization. As AI integrates seamlessly with Salesforce solutions, businesses can anticipate further growth, innovation, and a heightened customer experience in the ever- evolving commerce landscape.