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Customer Experience Guide 2019 - For SMEs

In this CX Guide 2019, you will learn u27a1ufe0f<br>#1 How Customer Experience influences Organic Business Growth<br>#2 What are the demanding expectations and wants of today's customers<br>#3 Why businesses lose customers and fail to attract positive referrals<br>#4 A transformational solution which helps businesses expand the limits of customer convenience!

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Customer Experience Guide 2019 - For SMEs

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  1. @ 2019 NHANCE NOW - proprietary andconfidential.

  2. MODERNIZE CUSTOMER EXPERIENCEFOR THE DIGITALLY EMPOWEREDGENERATION! @ 2019 NHANCE NOW - proprietary andconfidential.

  3. The modern day customer is digital and they want every experience to be as convenient andpersonalized as shopping on Amazon or booking an Uberride @ 2019 NHANCE NOW - proprietary andconfidential.

  4. They have demanding expectations in termsof convenience>> • RemarkableExperiences • Personalizedinteractions • Instant on-demand selfservice • Solutions offeredproactively • Everything on theirmobile. @ 2019 NHANCE NOW - proprietary andconfidential.

  5. And customers prefer to do more business with transformational companies that make theirlives insanelyconvenient! 1- Clickpayments and money transfer Book, pay, ratecab rides in 30seconds Store checkout time:ZERO Manage life & work fromyour phone End-to-endholiday experiences witha fewtaps Millions ofhours of content. Anytime, Anywhere @ 2019 NHANCE NOW - proprietary andconfidential.

  6. Yet customers still get a post purchase experience whichis ideal for a world that doesn’texist anymore! @ 2019 NHANCE NOW - proprietary andconfidential.

  7. Itmakes them lose interest in the business and switch over tocompetitors @ 2019 NHANCE NOW - proprietary andconfidential.

  8. This trend is hurting businessesworldwide! US$6 trillion revenue opportunity lostglobally in consumer segment as companies haven’t kept pace with the changing requirements incustomer experiencelandscape Read the Accenturestudy @ 2019 NHANCE NOW - proprietary andconfidential.

  9. However new age businesses who have adapted to the changing needs of the modern customer have surged ahead, leaving competitors waybehind 70% YoYgrowth. $11bn+ revenue. 15mn rides aday! 300mn+ users. 5bn transactions a year. 500% growth 300mn+ users. $200bn net sales. 40% retail marketshare (USAstats) 1st to reach $1trillion market value.Earns $10k/second 150mn users. 191 countries. 4mnlistings. $30bnvaluation. 125mn subscribers. $3.7bn revenue. 190 countries.4500+ movies. @ 2019 NHANCE NOW - proprietary andconfidential.

  10. Itall comes down to one thing – CONVENIENCE A slick, simple and modern customer experience which gives customers a super convenient journey and sets the path for lifelongrelationships @ 2019 NHANCE NOW - proprietary andconfidential.

  11. Introducing World’s first CustomerConvenience Management platform to help businesses modernize and simplify post purchase experiences for their customers; and stay relevant for the digitally empoweredgeneration @ 2019 NHANCE NOW - proprietary andconfidential.

  12. A transformational solution which helpsbusinesses expand the limits of customerconvenience • Mobile Digital experienceportal • Single touchpoint • Simpleinteractions • SelfService • Digitalrepositories • Deeppersonalization • Smartrecommendations • 1-1 relationship @ 2019 NHANCE NOW - proprietary andconfidential.

  13. The magic is created through NHANCE NOW’s ExperienceCloud CLOUD APPLICATIONS OTHERIT SYSTEMS CRM OR Seamlessly integrates with existing ITsystems Used as a standalone Experience ManagementPlatform @ 2019 NHANCE NOW - proprietary andconfidential.

  14. The perfect partnership forsuccess Documents Feedback Self Service Insurance Warranty Returns Management Custome rService Service Delivery Installati on Loyalty Program Promoti ons Offers Exchang eReturn Post Purchaseinteraction channels ofbusinesses Aggregation,modernization, simplificationplatform MobileDigital Experienceportal @ 2019 NHANCE NOW - proprietary andconfidential.

  15. It helps businesses positively influence and derivegreater value from every stage of thepost purchase journey @ 2019 NHANCE NOW - proprietary andconfidential.

  16. And completely changes the post purchase experiencelandscape PRE –NHANCE NOW Businesses had direct access to limited number ofcustomers Businesses reacted tocustomer needs The Individual touch points delivered inconsistent post purchase experience Need basedrelationships POST –NHANCE NOW Businesses can form large digitally connected customercommunities Businesses can now predict and respond contextually tocustomer needs Seamless journeys canprovide consistent experience from startto finish Always-on digitalrelationships @ 2019 NHANCE NOW - proprietary andconfidential.

  17. Giving exponentialbenefits Improved quality and value ofinteractions 10x Increase incustomer convenience Sharp rise in customer loyalty &retention Richer customer insights for deeppersonalization Intelligent recommendationspowered by machine learning Organicgrowthinsalesrevenue&maximizecustomerlifetimevalue @ 2019 NHANCE NOW - proprietary andconfidential.

  18. Its an EASYSolution SECUREDATA EASYINTEGRATION EASY TOUSE Industry grade security. Hosted on highly secure cloudinfrastructure Works with or on top ofexisting ITsystems EASY TO ROLLOUT EASILY AFFORDABLE Requires no IT knowledge.Minimal Training. No dedicated ITteam Simple online registration.Easy setup. Get started inhours! Zero setup fee. Zero license fee. Enterprise features. Pay perUse! @ 2019 NHANCE NOW - proprietary andconfidential.

  19. “When you could deliver experiences to your customers that are better than their expectations, thoseexperiences become legendary.” Are you ready to belegendary? Thank you for yourtime! Please visitwww.nhancenow.com/offers toknowmoreaboutourcurrentoffers. @ 2019 NHANCE NOW - proprietary andconfidential.

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