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AFKL Product Briefing 2015

AFKL Product Briefing 2015

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AFKL Product Briefing 2015

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  1. AF-KLM Jakarta Product Briefing 2015

  2. AFKL PRODUCT BRIEFING 2015 Content Overview • AFKLM Global Network • AF-KLM Inflight Products • Aircraft Type & Seat Plan • AF First Class / La Premiere • AF New Business Class • AF Premium Economy Class • KLM New World Business Class • KLM New Economy Class • KLM Economy Comfort • Air France KLM Lounges • Connecting HUBS • SkyTeam • SkyPriority • Flying Blue • Corporate Saving Programs • 1. Corporate Contract • 2. BlueBiz • 3. BlueBiz Plus • Corporate Recognition • Baggage • Paid Options • Bookings & Ticketing • Q & A

  3. Air France & KLM Global Network

  4. AFKL PRODUCT BRIEFING 2015 Air France KLM Global Network Central Europe and East, Paris and Amsterdam departure Southern Europe / North Africa, Paris and Amsterdam departure Northern Europe, Paris and Amsterdam departure North America and Mexico Latin America

  5. AFKL PRODUCT BRIEFING 2015 AF-KLM In-flight Product

  6. Aircraft Type & Seat Plans KLM AMS-KUL-CGK KLM AMS-SIN-DPS AF CDG- KUL AF CDG-SIN-CGK

  7. AFKL PRODUCT BRIEFING 2015 KLM Seat PlanKLM Boeing 777-200/300

  8. AFKL PRODUCT BRIEFING 2015 Air France Seat Plan Ex-KULBoeing 777-200

  9. Air France New First Class / La Premiere

  10. AFKL PRODUCT BRIEFING 2015 Air France New First Class / La Premiere • “A feel at home atmosphere” • Privacy • 4 exclusive suites • 3 square meters available • Thick Curtains: totally or partially isolated • Individual cloakroom • Numerous storage Area • Comfort • Large fully-flat bed (2,30m length) • Direct aisle access • Large table and ottoman for guests • Window blinds • IFE Last generation: HD 24-inch screen • Design • Elegance, sobriety, simplicity • Bright • Noble Material: leather, wood finishes

  11. Air France New Business Class

  12. AFKL PRODUCT BRIEFING 2015 Introducing AF New Business Class

  13. AFKL PRODUCT BRIEFING 2015 AF New Business Class with 3F concept “A Cocoon in the Skies” Full flat - Full privacy - Full aisle access!

  14. AFKL PRODUCT BRIEFING 2015 AF New Business Class The 3F for Rigor and Quality • The new Air France Business seat was developed around the concept of 3 «F» : • FULL FLAT - the seat converts to a horizontal bed – 180° - for crossing time zones without fatigue; • FULL ACCESS - direct access to the aisle, regardless of the seat’s location in the cabin; • FULL PRIVACY - a protected area through the seat’s enveloping curves, providing a true bubble of privacy in the sky.

  15. AFKL PRODUCT BRIEFING 2015 Introducing the Air France Premium Economy

  16. AFKL PRODUCT BRIEFING 2015 AF Premium Economy The Product A dedicated cabin located in between Business & Economy cabins

  17. AFKL PRODUCT BRIEFING 2015 AF Premium Economy Innovation, Pleasure, Comfort, Recognition • Sky Priority : • Priority check-in, baggage drop-off and handling • Priority at immigration and security • Priority service at the ticket office and transfer desk • Priority boarding & baggage delivery • Baggage allowance : • 2 baggages items weighing up to 23 kg each • 2 hand baggages items as well as an accessory, up to a combined total weight of 18 kg

  18. AFKL PRODUCT BRIEFING 2015 AF Premium Economy Innovation, Pleasure, Comfort, Recognition

  19. KLM New World Business Class

  20. AFKL PRODUCT BRIEFING 2015 KLM New World Business Class • New WBC Cabin Interior • New seat:Diamond from B/E Aerospace • Optimum Comfort: Full Flat seat + more storage compartment • More Privacy: no more middle seat + screen between seats • Measures: • Length: 2,07 m (LH: 2m / BA: 1,80) • IFE Screen: 17’ (LH: 15,4 / BA: 10,4) • New design: by Famous Dutch Designer HellaJongerius • Feel at home feeling: carpet, pillows, seat covers and curtains • Dutch roots in an international allure • Innovative and Sustainable

  21. AFKL PRODUCT BRIEFING 2015 KLM New World Business Class

  22. KLM New Economy Class B777-200

  23. AFKL PRODUCT BRIEFING 2015 KLM New Economy Class B777-200 • The new Economy Class seats offers :- • More legroom. • New inflight entertainment system, featuring a larger 9-inch, HD-quality touchscreen, interactive 3D cards and a ‘seat chat’ app that allows travelers to communicate with passengers who are seated elsewhere in the cabin. • The ergonomically optimized headrests offer improved neck support. • Specially designed cushions as well as durable, high-density materials. • Power outlet add to passenger comfort and control. • New inflight entertainment system offers access to more than 150 movies and 200 TV shows in many languages, including many local movies.

  24. KLM Economy Comfort

  25. AFKL PRODUCT BRIEFING 2015 KLM Economy Comfort Book early as limited seats

  26. Air France KLM Lounges

  27. Reserved to passengers: • Air France La Première and Business • KLM World Business Class and Europe Business Class • Premium Economy at Paris-CDG & Amsterdam-Schiphol • Holders of following cards, regardless of booking classes • Flying Blue Gold (1) ; Platinum (1) • Air France Club 2000 • KLM Skipper • KLM-AMERICAN EXPRESS Corporate card • SkyTeam Elite Plus member • And traveling on: • A Skyteam airline domestic flight, when connecting with a SkyTeam international flight • An Air France KLM or SkyTeam international flight • An Air France domestic flight from Paris-CDG, Paris-Orly, Bordeaux & Lyon AFKL PRODUCT BRIEFING 2015 Lounge Access Policy

  28. AFKL PRODUCT BRIEFING 2015 Air France Lounges Arrival Lounge in Paris-CDG 2 Arrival Lounge * is for passengers on marketing flights AF / KL / DL when arriving from an SkyTeam operating long haul flight. Access offered to all customers regardless of their arrival terminals: • Flying Blue (Gold & Platinum) • Air France Club 2000 members, KLM Skippers • La Première or Business customers Air France & KLM • Delta Elite Plus Services offered Several showers Clothes smoothing out service Business & communication center (phone, fax, iMac G5, free of charge, area with LCD screens) Breakfast International newspaper and magazines Transportation to Paris booking service * Located at terminal Paris-CDG 2C after Custom, in front of C2 door – open from 5h to 14 h 4

  29. Business Lounge access is proposed to passengers: • Flying Blue Elite Silver • Premium Economy cabin (1) • Elite Plus guest (only one free of charge) • Service subject to availability: • In Business lounges at Paris-CDG & KLM Crown at Amsterdam-Schiphol ; no access to Air France Terminal G lounge • In AF/KL &t DL lounges at certain international stations (2) • Paying service: • from €25 to 35 per passenger depending on the station (3), to be paid when entering the lounge • by credit card • Through miles redemption (3 500 to 5 000) depending on the station Paid Access option AFKL PRODUCT BRIEFING 2014 Lounge Access Policy

  30. AFKL PRODUCT BRIEFING 2015 KLM Junior Jet lounge at Amsterdam - Schiphol Junior Jet Service is offered at Amsterdam-Schiphol airport to unaccompanied minors or young passengers traveling on a KLM, Air France or KLM partner flight Unaccompanied minors from 5 until 14 years of age Young passengers (YP) from 15 until 17 years of age, traveling alone as UM Dedicated “Junior Jet Lounge” to them Free of charge access to the “Junior Jet Lounge” Located between Boarding areas E & F Wide range of free entertainment, including video games Opening hours from 6h to 23h For connecting UM and YP, welcome at arrival gate by dedicated staff ; escort to “Junior Jet lounge” and from lounge to boarding gate UM & YP under constant supervision by KLM staff

  31. Connecting HUBS

  32. AFKL PRODUCT BRIEFING 2015 Connectivity – Amsterdam Schipol Airport

  33. AFKL PRODUCT BRIEFING 2015 Air France New HubA smoother experience

  34. AFKL PRODUCT BRIEFING 2015 Connectivity– Charles de Gaulle Airport The 3 check-in terminals are • International: E • Schengen: F • Regional: G SIMPLICITY SIMPLICITY Grouping of international flights at E, except CCS, BOG, HAV, SXM, CAI, DXB, BKK, IAD, MIA, KIX handled at F Long Haul boarding gates numbered differently for enhanced clarity • Gates M • Gates L • Gates K

  35. Introducing SkyPriority High Value Customer Experience

  36. AFKL PRODUCT BRIEFING 2015 SkyTeam The Alliance 19 airlines Aeroflot, Aerolinas Argentinas, Aeromexico, Air Europa, Air France, Alitalia, China Airlines, China Eastern, China Southern Airlines, Czech Airlines, Delta Air Lines, Garuda Airlines, Kenya Airways, KLM, Korean Air, MEA, Saudia, Tarom, Vietnam Airlines, Xiamen Airlines 1,064 destinations in 178 countries 15,723 daily flights 564 lounges throughout the world SkyTeam fare products: Go Africa, Go USA and Canada, Go Asia, Go Greater China , Go Europe, Go Mexico, Go Russia, Go Round the World. (** La Première, Business, World Business Class, European Business Class, Premium Economy, SkyTeam Elite Plus customers).

  37. AFKL PRODUCT BRIEFING 2015 SkyPriority: the red carpet treatment Faster Seamless Consistent Worldwide We offer our HVCs anexclusive priority lane 39

  38. Our most loyal HVCs receive SkyPriority benefits AFKL PRODUCT BRIEFING 2015 SkyPriority eligibility: for top customers First and Business Class passengers & SkyTeam Elite Plus Members & Air France passengers flying Premium Economy, Alizé and Premium Eco* * Only for the stretch operated by Air France, for Premium Eco passengers also for KLM operated flights to CDG 40

  39. AFKL PRODUCT BRIEFING 2015 Signage at airports: clear for customers, consistent around the world 41

  40. Flying Blue

  41. AFKL PRODUCT BRIEFING 2015 Flying Blue Earn Award Miles: On flights operated by AIR FRANCE KLM group airlines, SkyTeam or other partner airlines. Elite member will earn additional miles: Silver earn Elite bonus miles 50% Gold earn Elite bonus miles 75% Platinum earn Elite bonus miles 100%

  42. AFKL PRODUCT BRIEFING 2015 Earn & Spend Miles

  43. AFKL PRODUCT BRIEFING 2015 Flying Blue Award Miles can be redeemed for: Award tickets on AFKL, SkyTeam & partners (eg. MH). • Upgrades on AFKL & KQ/DL flights. • Flight related options • Extra baggage award • Upgrade award • Extra legroom • A la carte meals • Lounge access • Economy Comfort • Seat in a row of 2 • Shopping in the air • Buy, Gift & Transfer Miles

  44. AFKL PRODUCT BRIEFING 2015 Flying Blue Petroleum Club Exclusive for oil and gas industry professionals.th Benefits : • Priority check-in. • Access to KLM Crown Lounge in Schiphol Amsterdam Airport. • Access to private Flying Blue Petroleum lounge at Pullman Paris CDG airport. • Meals/refreshments and day-use room may be offered depending on transfer time. For more information, please visit www.klm.com.my

  45. AFKL PRODUCT BRIEFING 2015 Flying Blue Golf Members can bring their Golf Equipment up to 23kg for FREE! Just PRINT the voucher online from http://www.flyingblue.com

  46. Corporate Saving Programs

  47. AFKL PRODUCT BRIEFING 2015 Corporate Accounts • Annual Travel Budget (Europe)in MYRNote: Minimum MYR220,000 will be considered for Air France and KLM Corporate rates. • For travel below MYR220,000 per year, you can apply for Air France KLM Loyalty Program - BlueBiz or BlueBiz Plus

  48. 1. Corporate Contract

  49. AFKL PRODUCT BRIEFING 2015 Corporate ContractGet more out of your travel budget with a corporate travel contract • Travelers from companies which have an active (signed) corporate contract with AIR FRANCE KLM benefits from privileged services. • Special faressubject to volume flown on specific routes • Corporate recognition for all travelers from a given company • Dedicated corporate sales account manager • Ad hoc commercial assistance • Regularand detailed reports • Free corporate services • Confirmed seat in Y cabin, • Priority waitlist in J cabin • Name change (KLM only, K class and above) • Ticketing Time Limit waiver • Minimum MYR220,000 will be considered for Air France and KLM Corporate rates.

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