Case study: Top Most Insurance Company with NSPL ITSM

1. CASE STUDY: Top Most Insurance Company with NSPL ITSM A Case Study Modernize IT Assets Dashboards To optimize your IT service desk performance and IT service management operations, visit www.navigatorsystem.com/solutioncenter Executive Summary Navigator System Private Limited flagship Services, NSPL ITSM, an ITIL- service desk implementation is for professionals. Challenges The existing IT infrastructure and systems to the limit, making building stable infrastructure a priority. These systems are able to operate during a significant disruption or crisis, with minimal impact on critical business and operational processes. This means preventing outages, mitigating their impact, or recovering from them. Steps to build more resilience into systems include investing in automation, cloud optimization, limiting performance constraints and cybersecurity. Customer Satisfaction Improved visibility of IT services Now easily track resources as requests are now logged via Self- Service Portal CASE STUDY www.navigatorsystem.com

2. Customer experienced significant improvements 40% reduction in resolution time by improving incident routing and a 90% reduction in elapsed event-to-incident time to further streamline our environment. With ITSM industry-certified professional introduce you the best practice functionality, easy-to-use capability, and native mobile apps to help IT support teams deliver IT service to end users with reduced costs and complexity. We initially selected to migrate to a new IT service management (ITSM) solution for the customer. We started with a pilot that was successful and continued with full execution. As we modernized our ITSM needs, Customer learned more about the power of the ITSM platform. We found additional ways ITSM could bring value by streamlining and digitizing enterprise-wide service management activities. Later, we had expanded the platform’s footprint to include the management of select HR, Finance, Legal, and Facilities services. Besides, we created a central IT request and self-service portal. IT operations management (ITOM) suite and configuration management databases (CMDBs) is to consolidate services, applications, and infrastructure to improve critical service reliability and stability. To formulate a proper IT strategy accumulate necessary resources, to allocate budgets necessary the company's IT direction. NSPL customizes Service and Solution for customers throughout ITSM Process We then enabled Discovery to optimizing all other services within the ITOM suite to single- pane-of-glass view that displays our internal IT’s assets within all the layers of the IT stack and their internal and external dependencies. Customer have a lot more data on how infrastructure used such as what asset using, where using it, as well as who is accountable for it. This improves IT operations management capabilities. CASE STUDY www.navigatorsystem.com