Core Duties of a Hotel Manager | Dhillon Hotels

1. Core Duties of a Hotel Manager The hotel industry is booming with a lot of changes, new job opportunities leading to tougher competition. It is not easy to run a hotel, managing the hotel has innumerable roles to be carried out along with a variety of responsibilities and decision making tactics. For those individuals who love meeting new people, have a pleasing personality along with professional manner then this is the industry you can step in and grow. The role of the hotel manager would include to carry out certain day to day management of the hotel as well as its staff. You would also be the one responsible for commercial accountability for the financials as well as the budgeting management. The hotel manager is the one who would be involved in planning, organising, directing as well as servicing all the services of the hotel which would also include the front office desk, housekeeping and food and beverages department. In case of chain of hotels or larger hotels, the managers are often provided a specific remit such as accounting, guest service or marketing. All of them then make up for the team of general management. While thinking about carrying out strategic overview along with planning for ways to maximise profits, the hotel manager also has to pay attention to details. They are the ones who act as an example for their staff so as to deliver the best standard of service as well as presentation so as to meet the expectations of the guests. Managing business along with people are also some of the important elements required to be carried out by the hotel manager. Below are the core duties to be carried out by the hotel manager. The managerial duties can vary based on the size as well as the type of hotel being managed, but the common ones are mentioned below: Accommodation planning and organising which includes catering and other services provided by the hotel. Business promotion and marketing Taking care of financial planning and managing the budgets along with ensuring to control the expenditure of the hotel. Setting up objective goals for the team and also deciding on what work has to be carried out to achieve those goals which have been set.  The hotel manager would divide the various work into activities which are manageable and then they would select the person to accomplish those tasks which has to be carried out. Maintenance of statistical as well as financial records. Setting sales and profitability targets and working on achieving those targets. Analyses of the sales figure Devising strategies for marketing and management of revenue Recruitment of new hires as part of the hotel staff It is the hotel manager’s duty to create a team out of his staff members. For this they have to positively connect with the employees in terms of decisions regarding pay, promotion of the employee, placement in a particular department and through the communication which they have with the team. Providing training and monitoring the staff at work

2. Ensure to plan out work schedules for individual employees as well as the team Professionally meeting and greeting the guests which arrive at the hotel. Ensuring that the customer complaints and feedbacks are given due importance and actions are carried out for the negatives comments or feedback. In case of problems, the hotel manager should not panic. They should instead address the issue and troubleshoot what is causing the problem. If there are any events or conferences in the hotel, then it should be ensured that they go about smoothly. It is the hotel manager’s duty to establish a measurable target or yardstick and look to analyse, interpret as well as appraise the performance of the staff. Ensure a smooth supervision is carried out on maintenance work, renovations if any, furnishings and supplies of materials. For any kind of work, the hotel manager would be the one to deal with such suppliers or contractors. Security should be scrutinised properly to ensure that there is no loophole in the security. Timely carrying out spot inspections of the hotel property and the services provided by the staff. To ensure that the hotel is following all the legal compliances. There is due importance given with regards to health and safety of the people and the food which is provided. Look out for ways to maximise the hotel occupancy as well as the profit by carrying out rate optimisation, communication of sales and efforts of marketing as well as qualitative guests servicing. The position of the hotel manager gives them the managerial authority along with ability to carry out decision making with respect to conducting of training, hiring or firing candidates, creation of performance goals, creation of incentives and reviewing staff performance. It is important to develop the people working in the hotel and make them work as a team rather than an individual employee. In today’s knowledgeable world or economy, people have been termed as one of the valuable assets of the company. Thus it becomes a bigger responsibility on the manager to nurture and develop this asset. For those hotel managers who manage large chains of hotel, there would be few instances of direct contact with the guests but they would need to ensure that regular update meetings are carried out with the heads of the various departments so as to coordinate as well as monitor the way the business strategies are being implemented and the progress of the same. In case of smaller hotels, the hotel manager would be more hands on and personally involved in carrying out the day to day activities of the hotel, those can include carrying out certain duties at the front desk or if need arises then serving meal to the customers. The hotel manager is known to create and look to implement the policies as well as the procedures so as to ensure that it keeps the goodwill of the hotel intact and at the same time create a good reputation among the guests.