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1. Chapter 5
Segmentation and the Marketing Mix 1
3. Definition
“Market segmentation is the subdividing of a market into distinct subsets of customers, where any subset may conceivably be selected as a target market to be reached with a distinct marketing mix”
4. Segmentation recognises that people differ
Different tastes, needs, lifestyles, etc.
What products or markets can you think of which have been segmented, i.e. different variations of the same product are offered to different identifiable groups of customers?
5. Segmentation leads to marketing strategy that may result in: Changes in products
Changes in promotional appeals
Changes in distribution
Changes in pricing
6. Criteria for effective segmentation In order for segmentation to be viable, the market must be:
Identifiable, definable and measurable
Accessible or reachable
Substantial or sizeable
Relatively stable
7. Segmentation bases Geodemographic – descriptors
Behaviourist
Psychographics
8. Descriptors – demographic, geographic and personality
9. Market segmentation descriptor variables
12. Behavioural or benefit segmentation
The key concern is with how the consumer behaves and the benefits he/she seeks from the product
13. Market segmentation; behavioural and benefit variables
14. Psychographic segmentation Divides the market up by the way people think and the things that motivate them
Asks questions of people about:
How individuals spend their time on activities
Their major interests
Their opinions about themselves and the world in general
Leads to lifestyles
15. Lifestyle analysis of the British cosmetics market SELF-AWARE: concerned about appearance, fashion and exercise
FASHION-DIRECT: concerned about fashion and appearance, not about exercise and sport
GREEN GODDESSES: concerned about sport and fitness, less about appearance
UNCONCERNED: neutral attitudes to health and appearance
CONSCIENCE-STRICKEN: no time for self-realization, busy with family and responsibilities
DOWDIES: indifferent to fashion, cool on exercise, dress for comfort
17. Segmentation strategies
Undifferentiated marketing
Concentrated marketing
Multi-segment marketing
19. Target Marketing Market Information
Market Segmentation
Market Targeting
21. Top Man Ranges
22. The Marketing Mix is the ‘tool kit’ that marketers use to do their job
It is the appropriate combination of the four key elements – the Four P’s – that are at the heart of a company’s marketing programme.
The Four P’s are made up of:-
PRODUCT
PRICE
PLACE
PROMOTION
23. Under each of the four P’s are a variety of concerns PRODUCT
Product features
Quality
Brand name
Packaging
Services
Warranties
Size
24. Price List price
Discounts
Credit terms
Payment methods
25. Place Channels
Locations
Distribution method
Coverage
26. Promotion Advertising
Personal selling
Sales promotion
Publicity