MODULE 2 THE MANAGEMENT PROCESS

1. MODULE 2THE MANAGEMENT PROCESS “Everyone becomes a manager someday” • What does it mean to be a manager? • What do managers do?

2. THE MANAGEMENT PROCESS The Meaning Of ManagementMODULE GUIDE 2.1 • Organizations have different types and levels of management • Accountability is a cornerstone of managerial performance • Effective managers help others achieve performance and satisfaction • Managers must meet multiple and changing expectations

3. THE MEANING OF MANAGEMENT Types and Levels of Management

4. THE MEANING OF MANAGEMENTAccountability • Accountability • The requirement of one person to answer to a higher authority for performance achieved in his or her area of work responsibility.

5. THE MEANING OF MANAGEMENTEffective Management • Effective Managers • Meet both performance and satisfaction goals. • Performance relates to achieving organizational goals • Satisfaction relates to QWL (quality of work life)

6. THE MEANING OF MANAGEMENTEffective Management • A Different Perspective

7. THE MANAGEMENT PROCESSWhat Managers DoMODULE GUIDE 2.2 • Managers work is often intense and demanding • Managers plan, organize, lead and control • Managers enact informational, interpersonal and decisional roles • Managers pursue action agendas and engage in networking • Managers use a variety of technical, human, and conceptual skills • Managers learn from experience

8. WHAT MANAGERS DOThe Management Process • Planning • The process of setting performance objectives and determining what actions should be taken to achieve them. • Organizing • The process of assigning tasks, allocating resources and coordinating the activities of individuals and groups. • Leading • The process of arousing people’s enthusiasm to work hard and inspiring their efforts to fulfill plans and accomplish objectives. • Controlling • The process of measuring work performance, comparing results to objectives and taking corrective action.

9. WHAT MANAGERS DOThe Management Process

10. WHAT MANAGERS DOManagementRoles

11. WHAT MANAGERS DOManagementSkills • Technical Skills • The ability to use a special proficiency or expertise to perform particular tasks. • Conceptual Skills • The ability to think critically and analytically. • Human Skills • The ability to work with others. • A high level of emotional intelligence

12. WHAT MANAGERS DOManagementSkills

13. WHAT MANAGERS DOManagementSkills • Emotional Intelligence • The ability to manage ourselves and our relationships effectively Five Facets of Emotional Intelligence 1. Self awareness—understanding moods, emotions 2. Self regulation—thinking before acting, controlling disruptive impulses 3. Motivation—working hard and persevering 4. Empathy—understanding emotions of others 5. Social skills—gaining rapport and building good relationships

14. WHAT MANAGERS DOManagementSkills • Management Development • Lifelong learning • The process of continuously learning from daily experiences and opportunities.

15. WHAT MANAGERS DOManagementSkills • MANAGEMENT TIPS • 1. Plan meetings and work schedules. • 2. Clarify goals and tasks, and gather ideas for improvement. • 3. Appraise performance and counsel team members. • 4. Recommend pay increases and new assignments. • 5. Recruit, train, and develop team members. • 6. Encourage high performance and teamwork. • 7. Inform team members about organizational goals and expectations. • 8. Inform higher levels of team needs and accomplishments. • 9. Coordinate with other teams and support the rest of the organization.