5 Easy Ways To Improve Your Call Centre's Team Productivity

1. 5 Easy Ways To Improve Your Call Centre's Team Productivity

2. Challenges Faced by Call Centre Managers 1. 1. Untrained Agents Untrained Agents 2. 2. Agent Attrition Agent Attrition 3. 3. Weak Internal Communication Weak Internal Communication 4. 4. Inability To Monitor Calls Inability To Monitor Calls 5. 5. Insufficient Info For The Agents Insufficient Info For The Agents

3. Here are 5 solutions to help improve the call centre's team productivity.

4. Get The Latest Technology Get The Latest Technology

5. Equip your call center with the latest technology, such as cloud, so that you can get detailed information on each call. You also get: Equip your call center with the latest technology, such as cloud, so that you can get detailed information on each call. You also get: • Live Call Monitoring • Call Recording • Call Barging • Inter • Informative Dashboard • Interactive UI for Agents • Omnichannel Communication Live Call Monitoring Call Recording Call Barging Inter- -Agent Chat Informative Dashboard Interactive UI for Agents Omnichannel Communication Agent Chat

6. Proper Training To T The Agents Proper Training To he Agents

7. By providing proper training to the agents, you give them full product knowledge. They get better at first call resolution and improve average handling time. This provides: By providing proper training to the agents, you give them full product knowledge. They get better at first call resolution and improve average handling time. This provides: • Better problem solving • Better communication skills • Efficient use of tools • Better call handling • Expertise with call center Better problem solving Better communication skills Efficient use of tools Better call handling Expertise with call center etiquettes etiquettes

8. Hold Productive Meetings Hold Productive Meetings

9. By doing regular one understand their problems. It supports: By doing regular one- -on understand their problems. It supports: on- -one meeting with agents, you one meeting with agents, you • Better team building • Reduced communication gaps • Motivated agents • Empathetic work environment • Team collaboration • Better knowledge of individual strengths and weaknesses Better team building Reduced communication gaps Motivated agents Empathetic work environment Team collaboration Better knowledge of individual strengths and weaknesses

10. Providing Agents With Essential Information Providing Agents With Essential Information

11. Giving your agents all essential information results in: Giving your agents all essential information results in: • Easier understanding of clients • Better interaction with customers • Improved customer experience • Reduced agent frustration • Less time in solving the query • Enhanced confidence of agents Easier understanding of clients Better interaction with customers Improved customer experience Reduced agent frustration Less time in solving the query Enhanced confidence of agents

12. Promote Team Building Activities Promote Team Building Activities

13. Holding team building activities within the company helps: Holding team building activities within the company helps: • Create sense of belonging • Enhanced co • Comfortable work environment • Encourage open communication • Better teamwork • Improved emotional state of agents Create sense of belonging Enhanced co- -ordination Comfortable work environment Encourage open communication Better teamwork Improved emotional state of agents ordination

14. CONCLUSION To improve the team productivity of a call necessary to reduce the communication gap between the manager and the agents. Providing the agents with relevant data gives them the opportunity to use their full potential. With proper training and better communication, a well team can be built. Motivated call perform better and generate better results. To improve the team productivity of a call centre necessary to reduce the communication gap between the manager and the agents. Providing the agents with relevant data gives them the opportunity to use their full potential. With proper training and better communication, a well co team can be built. Motivated call centre perform better and generate better results. centre, it is , it is co- -ordinated agent will always ordinated centre agent will always

15. About Us Acefone communication services such as hosted phone systems, free phone number, and contact Acefone delivers cloud communication services such as hosted phone systems, free phone number, and contact centre delivers cloud- -based based centre solutions solutions. . We offer services that bring you experience of customizable features with cost We offer services that bring you experience of customizable features with cost- -effective plans. effective plans. To Know More Visit: www.acefone.co.uk Or Call us at: 0800 To Know More Visit: www.acefone.co.uk Or Call us at: 0800- -084 084- -3663 3663

16. Checkout Some Other Slideshares Connect With Us Connect With Us

17. 5 Qualities of a Highly Efficient Call Centre Agent 5 Qualities of a Highly Efficient Call Centre Agent – – Acefone Acefone Blog Blog How to Improve Agent Productivity with Inbound Call Center Software How to Improve Agent Productivity with Inbound Call Center Software - - Lessonly References Lessonly Image Credits: Shutterstock Image Credits: Shutterstock