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Do you want to be more interactive with your customers? Enrich your customeru2019s conversational experience by using emojis in chatbots. <br>Letu2019s understand the significance of emojis in chatbots in this slideshare.
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Significance of Emoji Speaking Chatbots
Emojis are an interactive communications method that set the tone, emotion and body language of a text
When used by chatbots, emojis help improve the conversational experience for your customers
Let's check out how emoji speaking chatbots can improve customer experiences
Customer engagement They boost engagement as customers prefer communicating via emojis They save time as customers can express with an emoji instead of writing a long text
Conversions Emojis increase conversion rate as they make your brand more relatable for clients Emojis provide personalised experience which leads to increase in sales
Images Emojis can outperform images and videos by 9% Emojis are a powerful communication method as pictures register faster than text in the human brain
Connection Emojis allow companies to express their emotional intent and connect with millennials Emojis gives your brand a personality and promote customer loyalty
Customer service Emojis improve customer service by reducing cognitive overload Companies use emojis in social media, advertising and emails to deliver authentic service to customers
Overall, adding emojis to your chatbots improves the customer experience by adding humour and even irony in text-based communication
About us Acefone has chatbots that simulate natural human conversations Chatbots communicate with users via text and voice and give them instant pre-set answers Visit: www.acefone.com/uk/ Call us: 0800-084-3663 (UK) 1888-859-0450 (US)
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