VA Life Insurance

1. VA Life Insurance Tennessee Department of Veterans Affairs Annual Service Officers Training

3. Administered Programs

4. Administered Programs

5. Service-Disabled Veterans Insurance (S-DVI or RH)pages 23-26 $10,000 maximum basic coverage Must be discharged on or after April 25, 1951 under other than dishonorable conditions Must apply within two years of a rating for a new service-connected disability Individual Unemployability (IU) Rating or increase in current rating does not re-open the application period Must be in good health but for service-connected disabilities

6. Service-Disabled Veterans Insurance Scenarios Vet rated 20% for sleep apnea in February 2006, then rating increased to 30% for sleep apnea in May 2008, in good health otherwise. Is veteran eligible for RH? Vet rated 20% for sleep apnea in February 2006, then rated 50% for PTSD in May 2008, in good health otherwise. Is veteran eligible for RH?

7. Service-Disabled Veterans Insurance Scenarios Vet rated 80% for PTSD in February 2006, then rated 100% for PTSD and unemployable in May 2008. Is veteran eligible for RH? Vet rated 100% for diabetes in May 2008, also has non-service connected conditions of prostate cancer, PTSD, and liver disease? Is veteran eligible for RH?

8. How to Apply for S-DVI (RH)

10. Supplemental Service-Disabled Veterans Insurance (SRH)page 23

11. How to Apply for SRH

12. Gratuitous Service Disabled Veterans Insurance (ARH)page 76 Granted posthumously to veterans who: Met eligibility requirements for S-DVI Did not apply due to mental incompetence from a service-connected disability Died before guardian was appointed or within 2 years of such appointment $10,000 paid by law to surviving spouse, children, or parents

13. Veterans� Mortgage Life Insurance (VMLI)pages 27-29

14. How to Apply for VMLI

15. Dividend Optionspages 55-57

16. Insurance Dividends 2008

17. Dividend Hoaxpages 58-59

18. Policy Loanspages 61-62

19. Waiver of Premiumspage 54 Available on all administered programs, except SRH and VMLI Insured must be totally disabled for six or more consecutive months Total disability must occur prior to 65th birthday Insurance must be in force under premium paying conditions RH premiums waived if total disability occurs prior to effective date and it is service-connected

20. How to Apply for Waiver VA Form 29-357�Claim for Disability Insurance Benefits Informal Claim�Veteran contacts VA, requests waiver of premiums

21. Beneficiary Designationspages 67-73

22. How to File a Death Claim on an Administered Policypages 74-75 Call VA at 1-800-669-8477 to report a death Informal claim should include: Insurance file number Written and signed statement Name and relationship to veteran Address and telephone number Submit the death certificate Does not need to be certified Must show cause of death

24. Supervised Programs: Servicemembers� and Veterans� Group Life Insurance

25. Servicemembers� Group Life Insurance (SGLI) pages 30-33 SGLI established in 1965 Provides group term insurance only Available until 120 days post-separation $400K current maximum coverage Premium is 6.5 cents per $1,000 - $26 for $400K coverage (+ $1.00 for TSGLI)

26. SGLI Disability Extension

27. Family SGLI (FSGLI)pages 34-37

28. Family SGLI (FSGLI)

29. How to File a Claim for a SGLI or FSGLI Death Benefit Member in Service Branch of Service Casualty Staff handles all claim submissions and forwards them to OSGLI Member w/in 120 days of separation date or is covered by the SGLI Disability Extension Contact OSGLI to notify of member�s death Beneficiary completes claim form and submits copy of death certificate

30. SGLI Traumatic Injury Protection Program (TSGLI)page 38-39 Provides immediate financial assistance to service members and their families to assist them with recovery from severe injuries Modeled after commercial AD&D coverage TSGLI automatic with SGLI coverage Premium is $1.00 per month Coverage is 24/7�not just combat! Effective 12/01/05 (retro for OEF/OIF)

31. TSGLIpage 38 Basic Eligibility Requirements: Must be insured by SGLI prior to traumatic injury Must suffer a qualifying loss from the injury Loss must occur within 2 years of date of injury Schedules of Losses available on web site, examples: Severe burns Loss of a limb(s), sight, hearing, or speech Paralysis Coma Loss of two activities of daily living for a specified time due to TBI or other types of injuries

32. TSGLIpage 38 Comprehensive TSGLI Year-One Review process recently completed by VA Insurance Service Recommendations/findings being implemented will include coverage of new losses: Uniplegia Limb Salvage Facial Reconstruction Loss of Certain Fingers/Toes 15-day hospitalization benefit

33. Applying for TSGLI Benefitpage 38 Traumatic Injury Protection Claim Form Available at www.insurance.va.gov Available through each branch of service�s TSGLI Office (their contact information also on VA website) Four Step Application Process Currently there is no time limit to apply for a TSGLI benefit TSGLI coverage ends at separation from service (no 120-day �grace period�)

34. TSGLI 4-Part Certification Process

35. TSGLI Claims to DateAs of June 30, 2008

36. Veterans� Group Life Insurance (VGLI)pages 40-44

37. VGLI Premium Reductions Reductions effective 7/1/08 Premiums for members age 30-64 will be reduced Reductions range from 4% to 12% This group accounts for 85% of insureds Reductions made possible by a decrease in claims Premiums for insureds younger than 30 are already competitive with private industry

38. How to Apply for VGLI OSGLI sends members a series of 3 mailings to notify them of their eligibility for conversion to VGLI�1st mailing is sent after 45 days post-separation; 2nd mailing�approximately 9 weeks after separation, 3rd mailing�55 weeks after separation. Mailings are forwarded to last known address of record from their DD-214. OSGLI sends members a series of 3 mailings to notify them of their eligibility for conversion to VGLI�1st mailing is sent after 45 days post-separation; 2nd mailing�approximately 9 weeks after separation, 3rd mailing�55 weeks after separation. Mailings are forwarded to last known address of record from their DD-214.

39. How to File a Claim for VGLI Death Benefit Contact OSGLI to notify regarding insured�s death Beneficiary completes claim form and submits copy of death certificate

40. Beneficiary Financial Counseling Service (BFCS) Professional Counseling Service for SGLI, VGLI Beneficiaries Two years from time of benefit payment to request financial counseling service Personalized Financial Planning Report, toll-free access to counselors for 1 year Service available at no cost to the beneficiary Available on TSGLI payments

41. Alliance Account Beneficiary provided with checking account instead of one lump sum payment Earns interest at a competitive rate Guaranteed by Prudential Insurance Company No minimum on withdrawals No cost to the beneficiary or policyholder to establish the account

42. Accelerated Benefit Option (ABO) SGLI or VGLI policyholder must be terminally ill, with a prognosis of 9 or less months to live Policyholder can receive up to 50% of the face amount of coverage ABO payment reduces the death benefit A one-time only benefit

43. Possible Program Changes in Current Legislation  New Program: Disabled Veterans Level Premium Term Life Insurance Increase in Supplemental S-DVI to $30K Increase in VMLI coverage to $150K and $200K Extend VMLI to Active Duty Service members TSGLI for all injured members from 10/7/01 � 11/30/05

45. Self-Service

46. Who To Contact

47. Who To Contact