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Integrated Grievance Handling Mechanisms in Universities A Viable Alternative

Outline. What are ICMS? Where did they come from?Do universities need ICMS?What are the challenges for introducing ICMS in universities?. Alternative dispute resolution and Dispute Systems Design (DSD). In an organisation, an ADR plan is designed to make greater use of interest based methods of handling disputes Dispute Systems Design, developed in the late 1980's, creates a system in which interest based, rights based, and sometimes power based, methods are linked together.

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Integrated Grievance Handling Mechanisms in Universities A Viable Alternative

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