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Grievance Redress Mechanisms in OPIC Projects

Grievance Redress Mechanisms in OPIC Projects. December 17, 2013 Fund for Peace Keith Kozloff, Director of Accountability Katherine Dunbar, Office of Investment Policy. Hierarchy of resources. Bilateral engagement Community consultation process Community liaison Project level GRMs

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Grievance Redress Mechanisms in OPIC Projects

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  1. Grievance Redress Mechanisms in OPIC Projects December 17, 2013 Fund for Peace Keith Kozloff, Director of Accountability Katherine Dunbar, Office of Investment Policy

  2. Hierarchy of resources • Bilateral engagement • Community consultation process • Community liaison • Project level GRMs • Local public authorities • Public ombudsman or human rights office • Labor, environmental, sector ministry • Conciliation/mediation/arbitration court • Traditional domestic court system • IFI • Management • Accountability mechanism

  3. Project feedback mechanisms in Togo

  4. Good practicein grievance mechanisms

  5. Study Approach • Sample size = 31 active projects • All active Category A projects disbursed since 2007 (6) • Random sample of the 76 post-ESPS active Category B projects (25)

  6. Effects of OPIC Involvement Pre-OPIC Involvement Post-OPIC Involvement

  7. “Robustness” of Project GRMs • Defined 12 criteria for best practice GRMs • “Graded” each project

  8. High volume of minor complaints • Large majority relate to requests for: • employment • compensation • community development Frequency and Characteristics of Received Grievances Number of Projects

  9. Case Study of an Effective GRM

  10. Conclusions and questions for discussion • Benefits of GRMs • Limitations of GRMs • How to strengthen GRMs and broader grievance “ecosystem” • Other tools for managing community relations

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