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VIOLENCE IN THE WORKPLACE

VIOLENCE IN THE WORKPLACE. PRE-TEST. 1. Select from below which are types of violence: Physical Verbal Psychological All of the above None of the above 2. What are reportable incidents? Only serious ones Any acts or threats Only those by non-supervisors. PRE-TEST.

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VIOLENCE IN THE WORKPLACE

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  1. VIOLENCE IN THE WORKPLACE

  2. PRE-TEST • 1. Select from below which are types of violence: • Physical • Verbal • Psychological • All of the above • None of the above • 2. What are reportable incidents? • Only serious ones • Any acts or threats • Only those by non-supervisors

  3. PRE-TEST • 3. To help prevent acts of violence, it is a good idea to always be • aware of your surroundings. (True or False) • Employee ______________ in an agency’s Violence in the • Workplace Program is imperative.

  4. FACTS • Homicide is 4th leading cause of fatal occupational injury in the US. • In 2004 there were 551 workplace homicides. • Less than half of all threats are reported annually.

  5. DEFINITIONS • Violence: • Any verbal, physical, or psychological threat or assault on an individual that has the intention or results in physical and/or psychological damage

  6. DEFINITIONS CONT’D • Workplace: • Any location where the employee is, due to job requirements

  7. BACKGROUND INFORMATION • Types of violence • Physical • Verbal • Psychological

  8. BACKGROUND INFORMATION CONT’D • Types of threats • Veiled • Conditional • Direct

  9. BACKGROUND INFORMATION CONT’D • Reportable act • Any violence, threat or other aggressive behavior

  10. By strangers or vendors By co-workers By students or clients By relatives SOURCES

  11. EFFECTS • Physical injuries • Psychological/emotional damage • Interruption in business

  12. ADDITIONAL EFFECTS • Increased costs • (E.G., increase in security) • Damaged public image

  13. RISK FACTORS • Isolated work areas • (E.G., remote locations: on campus or in a building) • High-risk environments • (E.G., campus or a building)

  14. RISK FACTORS cont’d • Solo work • (E.G., night class instruction or working late hrs.) • No means of communication

  15. RISK FACTORS cont’d • Financial responsibilities • (E.G., making deposits) • Nature of service or responsibility • (E.G., student’s Grades • Unrestricted movement in the workplace

  16. RISK FACTORS cont’d • Low staffing during peak times • Lack of employee training • Lack of program implementation

  17. SAFETY TIPS • DO: • Be aware of your surroundings • Know where your exits are • Implement a “buddy system” • Leave with keys in hand • Consider workplace layouts

  18. What’s wrong with this picture?

  19. SAFETY TIPS • DO: • Secure your workplace daily • Move your vehicle if working late • Escort all visitors/vendors in the workplace

  20. SAFETY TIPS • DO: • Maintain the ability to communicate • Report all incidents • Inform management of restraining orders • Train all employees

  21. Early Warning Signs

  22. PERSONALITY TRAITS • Low self-esteem • Low productivity • Low impulse control • Lacks empathy • Social withdrawal

  23. PERSONALITY TRAITS CONT’D • Feelings of rejection • Resists change • Feelings of being picked on • Easily frustrated • Challenges authority

  24. WHAT TO LOOK FOR... • Obsessive behavior • Increased absenteeism • Chemical dependency • Verbal threats or threatening actions • History of discipline problems

  25. WHAT ELSE TO LOOK FOR... • Depression & isolation • Defensiveness • Emotional outbursts • Interests in weapons • Self-destructive behavior • Affiliation with gangs

  26. Conflict Resolution

  27. THINGS TO REMEMBER • 1.Do NOT get physical • 2.Do NOT over-react • 3.Do NOT take the challenge • 4.Be a good listener • 5.Know what is really being said

  28. MORE THINGSTO REMEMBER • 6.Give them space • 7.Watch what you say non-verbally • 8.Referance self-interest • 9.Speak of consequences NOT threats

  29. VIDEO(optional)

  30. State Government Intervention

  31. STRATEGY • Form an assessment team • Secure a copy of your agency’s Violence in the Workplace Program • Provide training for all employees

  32. STRATEGY cont’d • Conduct an assessment • Take corrective action • Monitor & evaluate

  33. REMEMBER...

  34. You Play a Role!!! • Recognize warning signs • Stay in control • Collect information • Report all incidents • Train all employees

  35. POST TEST QUESTIONS • Name personality traits to look for as early warning signs of possible violent behavior. 2. The workplace is any location the employee is located due to requirements for his/her job assignment. (True or False)

  36. POST TEST QUESTIONS • Veiled, conditional and direct are the three types of _____________. • List some effects of threats of violence in the workplace. 5. You are at more at risk when workplace security procedures are bi-passed? (True or False)

  37. POST TEST QUESTIONS • Select sources of violence in the workplace: • Strangers • Co-workers • Clients/students • Personal Relations • All of the above • None of the above

  38. POST TEST QUESTIONS • ___________ all incidents is the key to prevention of violence in the workplace. • Lack of program implementation and employee training can increase the possibility of violence in the workplace. (True or False)

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