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Quality Gurus. Early 1950's Americans - took the messages of quality to JapanLate 1950's Japanese - developed new concepts in response to the Americans1970's-1980's Western gurus - followed the Japanese industrial success. Quality Gurus. Walter A. Shewhart Armand Feigenbaum Genichi Taguchi. Walter A. Shewhart.
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1. Quality Gurus
3. Quality Gurus Walter A. Shewhart
Armand Feigenbaum
Genichi Taguchi
4. Walter A. Shewhart Statistical Process Control (SPC)
Shewhart cycle (PDSA)
Control Chart
5. Shewhart cycle (PDSA)
6. Control Chart
7. Armand Feigenbaum Total Quality Control (TQC)
The "hidden" plant
Because quality is everybody's job, it may become nobody's job
8. Genichi Taguchi Taguchi Method
Quality loss function