Ravi Morisetty: 5 Ways To Build Customer Service In Your Pharmacy

1. 5 Ways To Build Customer Service In Your Pharmacy When it comes to running a pharmacy, client loyalty is everything. You would not like your customer to be visiting the rival right on the opposite side. And the best way to keep loyalty intact is to keep satisfying customers with your service repeatedly. We know that being the head pharmacist, you are an owner, supervisor, stock checker, spouse, parent, and play a dozen different roles, but that doesn’t change the fact that your client needs services in the first place. Otherwise, as Ravi Morisetty states, the client switches to a better one. Hence, here are a few tips that can help you keep your clients happy. 5 Ways To Build Customer Service Special Touch: Do not think your position of the head is the one that doesn’t need to get involved with customers. Instead, use it as a way to indulge customers into seeking more. Knowing that you are the head there, they would definitely think of your word as carrying more weight. Use that to serve people. Treatment: How you like to get treated is exactly the way how you should treat people. Anybody entering inside should be made well aware that they are important and the thing they are looking for is in there. Choose your attitude wisely. Treat them with respect and have them know that you have their back. Consistency:Ravi Morisetty very well knows and implicates that customer service is all about delivery quality repeatedly. Every time you have a customer approaching, you need to make sure that he is getting more than what he expects. A personal touch, and advice, a better alternative, and words of care. Encouragement: Have you been seeing that patient struggling for a long now? Well, he might need some positivity. How about you be the one making yourself comfortable and telling them that they are going to do fine. Words have the power to make someone feeling rough, feel better. Encourage your customers every time you see them stuck somewhere.

2. Talk: This is basic yet most pharmacists skip this part. Talking with your old loyal clients won’t make you any less of a man. Instead, this would let individuals know that their presence is felt and appreciated. If you believe your clients are going to come rushing in without having proper greeting and indulgence, then you better keep a check on your rival’s entrance. You might see them there. Make this a part of your routine and you can expect your customer services to go up by a fair margin.