IT Application Support & Management Services

Rigel Networks' application support services offer domain experts in the IT, Healthcare, Retail, Constructions, Telecom and Logistics. Our technical team is proficient in cutting edge technologies that enable us to support a wide range of vendors.<br>Elevating IT Responsiveness to Business Needs<br>Application Maintenance Support<br> Bug Fixing<br> Server Monitoring<br> Security Audits<br> Backup Management<br> Handling configuration issues & software installations<br> Patch Management & RCA – Root Cause Analysis<br> Preventive & Proactive Maintenance & Support<br>Application IT Helpdesk Support<br> 24*7 Service Desk<br> Helpdesk call filtering <br> MIS Reporting<br> Catch & Dispatch – Issue analysis<br> Escalate to IT Application Support<br> Knowledge Base Maintenance<br>Application Enhancement & Customization<br> Software Upgrade of Application Platforms<br> Application Database Migration<br> BI Solutions<br>Rigel’s Center Of Excellence<br>1. Microsoft<br>2. Java/Open Source<br>3. QA & Analysis<br>4. DW/BI & Analytics<br>5. Mobile<br>6. Infrastructure Security & Cloud<br>7. UI/UX<br>8. ERP/CRM/Ecommerce<br>Process, Escalations & SLA’s <br> All the processes & activities are carried out based on tickets raised by Project Manager<br> The Account manager is assigned as a Single Point of Contact for any escalations. <br> Weekly status and review calls<br> All SLA timings are with regards to Rigel Networks working hours<br>Rigel Advantage<br><br> SLA Based Engagement Model<br> Reduced Total Cost Of Ownership <br> Industry Recognized Experience<br> Dedicated Resources For Monitoring, Management & Administration<br> Multi-Channel Support (Phone, Email & Chat)<br>Want to Know More? Let's Talk...<br>Call: 1-949-891-2571<br>Email: presales@rigelnetworks.com<br>www.rigelnetworks.com

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