Retain your loyal customers

1. Retain your loyal customers SalesBabu CRM For Small/Medium Size Business & Startups M: +91 9611 171 345 Email: sales@salesbabu.com

2. Customer retention Customer retention refers to the ability of the company to engage its customers to continue buying their products and services in the long run. Building a good relationship with your existing customers is your responsibility and duty. If your customers are satisfied with your product and service, they will not just come back to you but they will also market your brand much better than you. Benefits of customer retention are- • Low marketing cost • Increase in sales • Improve brand image M: +91 9611 171 345 Email: sales@salesbabu.com

3. Customer retention strategies • Set sales goals Before you sell your product set sales goals. Concentrate on your existing customers while you set goals. Customer loyalty in your loyal customers can help you get more customers. • Understand their expectations Understanding the expectations of your customers becomes very important. They expect from you because they pay you and stick on to your product and services though there are en-number of similar products in the market. • Respond at the right time Your customers understand that you cannot be perfect but when they come up to you, make sure that you respond them at the right time. If they feel they are being ignored they will not turn up to you the next time. When you respond to them at the right time they will not just appreciate you for that but also remain loyal to you. M: +91 9611 171 345 Email: sales@salesbabu.com

4. Make the best use of social media: The present Trend From knowing your customers reviews to educating them about your product and services, social media is doing its magic. Make them aware of the upcoming offers, discounts and coupons etc through social medias as it is one of the cost effective way of creating demand in the market. • Create the best first impression Make sure that your customers are not having any kind of hardships during checkout and delivery process. Once they are happy with your product and service, they will market your brand much better than you. • Take feedbacks The feedback may be good, bad, best or worst but make sure you take the feedbacks positively and improve your business for a much better growth. M: +91 9611 171 345 Email: sales@salesbabu.com

5. Are customer retention strategies worth the efforts? Yes, customer retention strategies is surely worth the effort you make in the long run. When you treat your loyal customers right they not only prefer your product but they will bring you two more new customers. Customer loyalty is also very necessary from the customer’s side. All are aware about the dominance of social medias in the present scenario. If you treat them well they may get you two more customers and may also share their experience with ten more. But if they had a bad experience, the whole world may get the information within seconds. There are consumers who will prefer consuming your products based on reviews and ratings. Thus, retain customers to make the utmost use of customer loyalty. M: +91 9611 171 345 Email: sales@salesbabu.com

6. How to make loyal customers? • Communication with your customers is important as they are ultimate challenges because knowing your customer’s need and expectations can help you to grow quicker. • Give special concern and interest to your all time loyal customers. They would love to receive the extra concern. • Customer service is one of the most essential aspect that your consumers look forward for. It is said in a survey that for about 71% of the customers tend to shift for different products because of the poor customer service they experience. • Use technologies which can not only make your work easier but also make your customers feel valued and respected. • Be thankful to your loyal customers because they choose to stick on to your brand though you are not the only one in the market. • Give them opt reasons to be a loyal customer and they will become a sacred customer of your brand. So, it's in your hands to make or break your brand by retaining your loyal customers and improving customer loyalty every time they purchase. M: +91 9611 171 345 Email: sales@salesbabu.com

7. CRM and Customer Retention The main and first objective of the CRM software is to retain customers and secondly it is to maintain good relationship with the customers and lastly increase the customer acquisition at a lower cost. These are the ways by which CRM and customer retention goes hand in hand- • Obtain centralized data From sales, customer service to management all use only one centralized CRM Solution. All the departments can work together effectively. With this software it is easy to get a 360 degree view of your customer’s information like appointments, notes, tasks, sales opportunities, orders and complaints . • Know your target customers Not all products are meant for all consumers. Target marketing would revolve around positioning few techniques for a particular group of target market to attract the customers. Thus CRM helps you to concentrate on the target customers which in turn increases the profit and revenue of the business. M: +91 9611 171 345 Email: sales@salesbabu.com

8. 3. Ideal marketing efforts It is very essential to understand the customer behaviour as well as needs in order to promote your product at the right time and right place. Thus, CRM system will help you analyze and section your customers in order to give more profitable customer class. 4. Recognize your VIP customers The CRM software gives you all the information about the customer’s purchase history and purchase patterns as well. Thus, you can recognize your VIP customers and treat them with extra concern as CRM and Customer retention will help you improve brand image. 5. Never miss a follow-up Using online task management software you may instantly create task/follow ups, assign them , set reminders for the due dates, and drive to completion. No need to schedule a meeting just to follow up on action items from a previous meeting. M: +91 9611 171 345 Email: sales@salesbabu.com

9. Many Businesses trust Salesbabu, including M: +91 9611 171 345 Email: sales@salesbabu.com

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