Call-Listening-Vs-Call-Monitoring-The-Ultimate-Guide
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Call monitoring refers to almost all call-related activities that supervisors do to improve the quality of customer services. As such, it also includes call analytics Thus, call monitoring includes generating reports of call history, viewing the number of calls that are currently ongoing, and more all monitoring, you can ensure that customer service reps are delivering top-notch service, following company policies, and using their charm calls, companies can identify areas for improvement<br>https://neodove.com/call-listening/?nocache=1
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Call-Listening-Vs-Call-Monitoring-The-Ultimate-Guide
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