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Customer engagement is the measure of how invested and involved customers are with a SaaS company. This SaaS customer engagement metric measures the percentage of customers who have completed the necessary steps to start using your SaaS product. Customer engagement can be manifested through various channels such as social media, email, live chat, and customer support. Additionally, it involves keeping your customers informed, addressing their concerns, and actively seeking their opinions to<br>https://neodove.com/top-5-ways-to-boost-saas-customer-engagement/
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