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Voice technologies: Helps bank to ensure tech inclusivity and seamlessly

Accessibility is one of the most important aspects of delivering excellent customer service at a bank. When the customers have a problem, it is the responsibility of your bank to provide them adequate channels to reach out to you and get the issue solved. Phone calls are a traditional and extensively used method of providing immediate customer service.

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Voice technologies: Helps bank to ensure tech inclusivity and seamlessly

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  1. Voice technologies: Helps bank to ensure tech inclusivity an seamlessly cater to a wide customer range Accessibility is one of the most important aspects of delivering excellent customer service at a bank. When the customers have a problem, it is the responsibility of your bank to provide them adequate channels to reach out to you and get the issue solved. Phone calls are a traditional and extensively used method of providing immediate customer service. This system is made easier with the usage of Voice Calling API. Such API allows for automated voice call services, making it simple for your bank to efficiently respond to incoming calls from customers, at any point in time. Voice automation in call centers Usage of voice solutions for customer service in the domain of banking is becoming increasingly popular. Even certain complicated requests, such as blocking of credit cards and asking for last transaction summaries can be handled by artificial voice service managers. Customer identification is also pretty simple when using Voice API for Businesses. Leveraging such technology will invariably free up agents for more

  2. complicated tasks and improve the overall service availability of your bank. Voice API can also help in delivering personalized reminders, alerts and offers notifications via voice messages. Doing so can be quite beneficial for the visually impaired customers of your bank, and also allow it to customers who still prefer landline phones. Use of Voice OTPs Many banks today provide the provision for voice OTPs. This system leaves no paper trail for hackers to copy, as the 120 to 360 second window period for hackers to intercept SMS OTPs is competently taken away. Best VoIP service, Voice calling and Voice API solutions particularly ensure tech inclusivity for your brand, by allowing you to connect with visually impaired users, individuals with dyslexia and people with low literacy levels.

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