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Striving for seamlessly integrated care

Striving for seamlessly integrated care . Eric Monteiro Norwegian Univ. of Science & Technology and Univ. of Oslo www.idi.ntnu.no/~ericm. Local solutions . Artefacts in use workplace studies ethnographies contingencies, glitches, situated action small commuties of practice.

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Striving for seamlessly integrated care

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  1. Striving for seamlessly integrated care Eric Monteiro Norwegian Univ. of Science & Technology and Univ. of Oslo www.idi.ntnu.no/~ericm

  2. Local solutions • Artefacts in use • workplace studies • ethnographies • contingencies, glitches, situated action • small commuties of practice • Artefacts in context • prototyping • users, participation Pelle Ehn & Scandinavia

  3. Beyond the local: vertical & horizontal How similar ? - granularity Standardisation ! Dependencies with Others ? - scope Integration !

  4. Standardisation: Example • Portal Rikshospital • 556 systems, 160 clinical • Role-based, in principle • ex.: order entry • ”Too much details” (Rikshospitalet, GK Bruun)

  5. Standardisation: Example “… but for us it is not helpful …. Just consider that you have to scroll the listbox [the list of analyses codes]. This also means that there are too many available options for the physician ordering a test…. Mixing everything together in a big chunk on the working lists has caused a problem for several departments because they want Microbiology results separated from the mass produced blood results ”

  6. Standardisation: Analytical perspective • Standards as co-constructed practice • top-down enforced but also … • improvised locally • Relocate – not remove - work-arounds • J Grudin, revisited • benefits for whom? additonal work ? • Inherent, immanent ?? “The order and its disorder…. need and embody each other… The orders … produce the very disorder they attempt to eradicate” (Timmermans and Berg, 2000)

  7. Integration: Example Pharmacy GP prescription identifier Record sys. inventory sys. list of products Vendor Catalogue NMD Fabritius

  8. Integration: Example • data standards • reporting • indicators DHIS GIS ART/HIV Morbidity & Mortality Scheduler/FMHIS (www.hispindia.org) Adm/budgetting

  9. Analytic (I): ”Change, to remain the same” • change contents • different parts • different versions • different configurations • change context • community based • drilling equipment • Is Z Bush Pump an artefact ?? • Fluid Zimbabwe bush pump

  10. Analytical perspective (II) • Integration = add dependencies • integration ALSO multiplication & propagation of unintended consequences • removing slack (delay, quality ensurance, double check) • Complex + tightly coupled (C Perrow) • difficult to recognise outcomes (risks) • effects interact, travel • Integration • part of the solution or … • part of the problem ?

  11. From Artefacts to Infrastructures Standardisation • Architecture vs Urban planning • houses vs neigherhood • blend in = ... ? • Heterogenous integration • oppose idealisations/abstractions • curb totalizing inclination/ambitions • ”Complexify concepts in response to complex phenomena” (Tsoukas) Integration

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