7 Tips to Boost Quality Scores in Your Contact Center
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In a business, the contact center deals with customers and their queries all the time. When a customer has a query regarding your product or service, it's important that your customer support agents effectively guide the customers through their queries.<br><br>That's where quality assurance comes into play. Quality assurance of contact centers is the practice of keeping an eye on your customer care centers and improving them accordingly.
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7 Tips to Boost Quality Scores in Your Contact Center
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