Branch transformation and Cash management

1. Branch transformation, Cash management What is branch transformation? Branch transformation involves supplementing and improving the customer experience while creating more facilities that frees the cash tellers to provide customized help and support while minimising the operations costs. What are the benefits of branch transformation? Branch transformation helps amalgamate physical and digital banking channels so that the bank can drive loyalty with minimum costs and deliver the cutting- edge and futuristic services that strengthen the competitive-edge of the branch. 1.Revenue growth: Branch transformation frees the cash tellers from the repetitive transactions so they can focus on building relationships and

2. provide expert advice. It helps the workforce of the branches to target specific customer segments with relevant offers in person. It also adds new self-service transactions that customers have access to in the digital domain. 2.Minimize costs: It helps to get the most out of the staff with technology that offers more services and features. Using remote services help like video tellers, the staff can use, the branch transformation allow a rich customer experience at low operational costs. It enables multiple, adaptable branch formats to minimize the costs. 3.Unlock new experiences: Branch transformation help deliver customized experiences with video tellers, and in-person tablet applications. It enables the customers set their transaction type, contact and product preferences. For instance, a video teller machine provides a better experience for employees and members, minimize the wait times of customers, extend teller hours and unlock branch’s full potential. 4.Interactive banker: The transformation empowers the staff of the branch to personalize the help and advice with real-time visibility and monitoring of the connected self-service transaction. 5.Cash management: Digital bank transformation help in effective and seamless cash management. It allows the tellers to speed up their cash work and help in detecting cash embezzlement. It helps in the seamless, accurate and real-time management of cash. Wrap up Branch transformation has many benefits, the most obvious being effective cash management that benefits both bank or any other financial institution and its customers. In the digital-era many financial institutions are working towards branch transformation. https://www.bankersequipment.com/