SAP CUSTOMER EXPERIENCE SOLUTIONS

1. 6/26/23, 2:03 PM SAP Customer Experience Services | SAP Commerce Cloud, Hybris and CX SAP CX SERVICES DELIVER EXCEPTIONAL UNIFIED DIGITAL CUSTOMER EXPERIENCE IN YOUR ENTERPRISE Create a single view of your customers with SAP CX OVERVIEW The move to digital commerce, online sales and marketing has been the most signi?cant disruptor to the Business to Customer (B2C) retail sector in the last 20 years. Accelerated by the Covid pandemic, It is transforming the nature of Business to Business (B2B) sales across every industry. https://techwave.net/enterprise-application/sap-cx-services/ 1/9

2. 6/26/23, 2:03 PM SAP Customer Experience Services | SAP Commerce Cloud, Hybris and CX In an increasingly more competitive digital world, excellence in customer experience and throughout the e-commerce process is critical to success. Customers demand personalized service and expect companies to provide a joined-up experience across all touch-points. As an SAP Gold Partner with years of experience delivering and supporting businesses around the world to implement and leverage success from SAP products, and as a leading systems integrator, Techwave can enable you to create outstanding customer experiences through SAP CX, the leading enterprise Digital Commerce & Customer Relationship Solution. ENTERPRISE COMMERCE AND CUSTOMER EXPERIENCE SAP CX consists of 5 integrated products hosted by SAP in the Cloud that together provide a full suite of features and components that deliver a 360-degree customer experience.This enables businesses to connect and sell to customers, drive revenue growth online, deliver exceptional & personalized customer service, & monitor & improve marketing and sales https://techwave.net/enterprise-application/sap-cx-services/ 2/9

3. 6/26/23, 2:03 PM SAP Customer Experience Services | SAP Commerce Cloud, Hybris and CX performance. Techwave supports you in selecting and implementing the products that best ?t your business, ensuring maximum value and rapid delivery.  SAP COMMERCE CLOUD Formerly known as SAP Hybris, CX Commerce Cloud delivers digital platforms and omnichannel customer access to a personalised, enterprise-grade e-commerce experience with end-to-end commerce processes, order management and integration to back-o?ce systems. SAP CUSTOMER DATA CLOUD  Customer Data Cloud enables organizations to capture, store and manage sensitive customer data and identity information across systems and access channels. It provides GDPR compliance for businesses; allowing customers to access and control their data.  SAP MARKETING CLOUD Empowers marketers to successfully generate demand, increase lead conversions, and drive sales. Perform audience targeting and segmentation and measure the effectiveness of marketing activities and customer acquisition,retention across multiple marketing channels. https://techwave.net/enterprise-application/sap-cx-services/ 3/9

4. 6/26/23, 2:03 PM SAP Customer Experience Services | SAP Commerce Cloud, Hybris and CX  SAP SALES CLOUD With Sales Cloud,organizations gain advanced tools for data collection and sales performance reporting, supported by AI-driven sales forecasting and customer behaviour analysis, enhancing the sales process for customers and employees, and driving intelligent sales strategy throughout the business.  SAP SERVICE CLOUD Service Cloud enables businesses to integrate the customer service and support experience from front o?ce contacts to back-o?ce processes, bridging the gaps across contact channels including social media, chat and telephony.It creats a truly joined up experience and a single view of the customer. https://techwave.net/enterprise-application/sap-cx-services/ 4/9

5. 6/26/23, 2:03 PM OUR SERVICES SAP Customer Experience Services | SAP Commerce Cloud, Hybris and CX STRATEGY & PLANNING We can help you to understand where you are and de?ne a clear vision and roadmap, and guide you through site design, solution architecture, brand and UX/UI. Our unique Digital Value Mapping framework sets out your current state and helps de?ne goals . e-Commerce strategy Brand & UX/UI Design Solution architecture GDPR & PCI Compliance CX IMPLEMENTATION Through our nearshore and offshore development centers, Techwave can deliver cost-effective end-to-end implementation projects, provide additional resources alongside your internal teams, and support you to create innovative solutions. Headless Omnichannel Commerce Rapid development via pre-build industry Accelerators Back-o?ce systems integration APPLICATION SUPPORT https://techwave.net/enterprise-application/sap-cx-services/ 5/9

6. 6/26/23, 2:03 PM SAP Customer Experience Services | SAP Commerce Cloud, Hybris and CX As an existing SAP Hybris or SAP CX customer, you can rely on Techwave’s years of SAP customer product support to maintain your systems and ensure your commerce platform’s reliability and performance. Maintenance & Support Services Feature Enhancements Cloud & DevOps Services Security & Performance Management UPGRADE & CLOUD MIGRATION Whether you are preparing to upgrade your e-Commerce platform to a newer version of SAP Hybris/Commerce, or are looking to scale to the Cloud, Techwave can guide you and support you through the upgrade process. SAP Hybris/Commerce Version upgrades Cloud migrations (CCV2) SAP Commerce to CX migrations On-premise Infrastructure upgrades INSIGHTS https://techwave.net/enterprise-application/sap-cx-services/ 6/9

7. 6/26/23, 2:03 PM SAP Customer Experience Services | SAP Commerce Cloud, Hybris and CX SAP CX COMMERCE & SAP HYBRIS UPGRADE STRATEGIES HOW DIGITAL TRANSFORMATION PL KEY ROLE IN BOOSTIN CUSTOMER EXPERIEN Investing in, and implementing, Enterprise software platforms such as SAP CX represents a signi?cant business decision for an organization. Recognition of the need to balance the ongoing Total Cost of Ownership of these platforms is crucial to their success. That means accounting for the need to upgrade, patch and maintain the security and reliability of software. As transacting online for busines product sales becomes the norm demand for B2B online stores to same seamless customer experi successful consumer-facing B2C provide. Business customers inc expect the same experience that consumers enjoy online. Read More Read More SAP CUSTOMER EXPERIENCE SOLUTIONS https://techwave.net/enterprise-application/sap-cx-services/ 7/9

8. 6/26/23, 2:03 PM SAP Customer Experience Services | SAP Commerce Cloud, Hybris and CX Let Techwave help you to maximize your SAP CX investment. First name* Last name* Company name* Job title* Email* Phone number* Free Consultation ABOUT TECHWAVE Techwave is a leading global IT and engineering services and solutions company revolutionizing digital transformations. We believe in enabling clients to maximize the potential and achieve a greater market with a wide array of technology services, including, but not limited to, Enterprise Resource Planning, Application Development, Analytics, Digital, and the Internet of things (IoT).  SERVICES https://techwave.net/enterprise-application/sap-cx-services/ 8/9

9. 6/26/23, 2:03 PM SAP Customer Experience Services | SAP Commerce Cloud, Hybris and CX Enterprise Digital Services Engineering Services Enterprise Business Services PLATFORMS SupplyVu™ Autonetics Platform Hybrid Cloud Management COSMOS IoT GLOBAL HEADQUARTERS 13501 Katy Fwy Suite 1000, Houston, TX 77079, USA. Ph:+1 281 829 4831 info@techwave.net FOLLOW US  Techwave © 2022 All Rights Reserved. | Privacy Policy | Cookie Policy | https://techwave.net/enterprise-application/sap-cx-services/ 9/9