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Community lockdowns have been pressed since the COVID-19 pandemic hit the country. This has resulted in a massive economic downfall due to hiring freeze and temporary layoffs. 10% unemployment rate just hit in July 2020 because of such lockdowns. This has forced companies to let their employees work from home and even announced hiatus.
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TOP 10 CALL CENTER COMPANIES IN THE PHILIPPINES (2020 LIST) Community lockdowns have been pressed since the COVID-19 pandemic hit the country. This has resulted in a massive economic downfall due to hiring freeze and temporary layoffs. 10% unemployment rate just hit in July 2020 because of such lockdowns. This has forced companies to let their employees work from home and even announced hiatus. The Philippines remains on the list as the top outsourcing location in the world despite these challenges. In the list of Top 50 Digital Nations, the Philippines ranked sixth and with the right infrastructure and support from the government, more job seekers would like to join and be a part of this robust industry. Calls are made through a customer care specialist or a customer care executive – this is what call centers are composed of daily. A inbound call center agent handles the number of calls from related queries, handling complaints to redirecting calls to another person for assessment purposes. Call centers are among the jobs in the Philippines with the frequent mass hiring gathering Filipinos from different walks of life.
Support people and great facilities are merely what makes a call center one of the best in the Philippines. Others provide more benefits than the others and that is one important factor to consider when choosing what call center company should be a part of this list. 1.) OBPO OBPO is a call center company in the Philippines that serves its clients across the globe from Singapore, Canada, USA to the UK, with services from inbound to outbound marketing. With over 300 employees, OBPO focuses on a core value that is a customer- centered approach. Carrying the right principles, right employees, and the right equipment, it is not a question why OBPO is trusted by its clients. 2.) Global Sky Global Sky is another call center company in the Philippines that focuses on outbound, inbound, and back-office support. Travel, insurance, healthcare, and consumer industry are the industries Global Sky cater to. For just about a decade, Global Sky has empowered its staff and customers with an environment of healthy competition, development, and achievement. This climate has shaped Global Sky into one of the most desirable and friendly working environments in the Philippines. 3.) Everise Everise is a call center company that delivers over 500,000 daily experiences in 20 languages all over the world. It is an award-winning global experience company that has 13 centers operating globally. Offering a robust work at home program delivering omnichannel experiences for its client’s customers.
4.) MAGELLAN SOLUTIONS A BPO solutions provider and a leading inbound call center in the Philippines. Offering around the world a comprehensive suite of outbound lead generation, outsourced voice-enabled customer care call center services, back-office, and data processing solutions. Magellan Solutions has 1000 capable seats in Mandaluyong City, Philippines. 5.) PITON GLOBAL An industry-leading, back-office outsourcing provider and award- winning call center company in the Philippines. Partnering with the world’s innovative brands and delivering excellent outsourcing solutions. PITON GLOBAL has grown as a company that helps enterprises acquire high growth and keeping their best customers. 6.) Open Access BPO Open Access BPO offers competitive support in more than 30 languages including Mandarin. With its four campuses across Asia, Open Access BPO provides a broad range of outsourcing solutions including customer experience, back-office services, and content management. 7.) Inspiro Building a network of more than 32,000 people across 51 stations worldwide. Inspiro had spent 15 years as a pioneering leader in global outsourcing. This call center company located in the Philippines delivers end-to-end, multilingual, and CX solutions to the world’s leading brands enabling clients to exceed metrics and surpass overall satisfaction. Inspiro is owned by Relia, a member of Japan’s Mitsui Group.
8.) CyberOne A leading business process outsourcing company in Manila. CyberOne is a low-cost call center company that offers competitive pricing, with a 300-seat capacity, and is continuing its expansion. Providing cybersecurity at all levels giving its clients the “future proof” by helping optimize processes and infrastructure development. CyberOne is founded in 2015, headquartered in San Francisco, Bay Area. 9.) Deutsche Knowledge Services Pte. Ltd. This call center company offers attractive benefits and wage rates. Deutsche Knowledge Services also provides its employees with excellent training that enables them to grow and improve their skills and discipline. 10.) Optum (United Health Group) Optum call center company belongs to the family businesses of the UnitedHealth Group. Serving the whole health system across 150 countries, Optum makes it one of the leading companies not just in the Philippines but across the globe. Combining cutting-edge technology, the world’s largest healthcare database with the broad expertise of improving health care delivery, efficiency, and quality. Optum serves health care facilities, 127 million individual consumers, and 100,000 physicians. Call Center outsourcing becomes a worthwhile investment when the call center company is efficient and capable of delivering quality customer service. Identifying problems quickly and systematically; establishing valid and reliable service performance measures and measuring customer satisfaction and other performance outcomes are some important measures every call center Philippines can surely offer.
