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Effective Listening

Effective Listening. Chapter 3. Why Listening is Important. Listen & confirm a person’s humanity, presence, & worth We spend more time listening than speaking. Listening vs. Hearing. Hearing – vibration of sound waves on our eardrums, impulses sent to the brain

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Effective Listening

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  1. Effective Listening Chapter 3

  2. Why Listening is Important • Listen & confirm a person’s humanity, presence, & worth • We spend more time listening than speaking

  3. Listening vs. Hearing • Hearing – vibration of sound waves on our eardrums, impulses sent to the brain • Listening – the process of giving thoughtful attention to another person’s words & understanding what you hear

  4. Reasons We Fail to Listen • Listener interference • Differing listening styles • Speaker interference • Inability to get beyond differences

  5. Listening Styles • Experiential listener • Auditory listener • Visual listener

  6. Listenable Speech Considerate speech: • Oral style – words meant to be heard vs. • Written style – words meant to be read

  7. Considerate Speeches Ease the audience’s burden of processing information

  8. Interference Caused by Information that is • too complicated • too challenging • too basic

  9. Interference Caused by Language that is • too formal or technical • too casual • too noninclusive • too cluttered

  10. Difficult Language • Jargon • Slang • Colloquialism • Euphemism

  11. Culturally Inclusive Respectfully recognizes the differences among the many cultures in our society

  12. Gender Inclusive Recognizes that both women & men are active participants in the world

  13. Spotlighting The practice of highlighting a person’s race or ethnicity during a speech

  14. Verbal Clutter • Extra words that pad • sentences & claims • but don’t add meaning

  15. Interference Caused by Differences • Speech style • Background & occupation • Appearance • Values

  16. How to Listen Effectively • Listen for speaker’s purpose • Listen for main ideas • Listen for supporting evidence & sources • Listen for consistency of delivery & content

  17. How to Listen Effectively (cont.) • Write down new words, ideas & questions • Offer nonverbal feedback • Listen for the conclusion • Make adjustments for listening styles

  18. How to Listen Critically Listen for: • accuracy of content • implications of message

  19. How to Listen Ethically • Suspend judgment • Assess information • Respond to speaker’s ideas Try Interactive Activity 3.1: Assessing Your Listening online at the Invitation to Public Speaking website.

  20. Speakers as Listeners Monitor audience • expressions • posture • feedback • level of attention

  21. Adapt to Audiences Who Are: • Uninterested • Disruptive or distracted • Distracted by the speaker • Confused • Planning responses rather than listening

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