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Learning-Focused Interactions: Effective Listening

Learning-Focused Interactions: Effective Listening. CCLM: 2011–2012. Session 2. 3 Stances Consult Collaborate Coach Why Coach? Listening. Goals. To deepen understanding of the three stances; Consult, Collaborate, Coach To clarify knowledge on effective listening skills.

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Learning-Focused Interactions: Effective Listening

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  1. Learning-Focused Interactions:Effective Listening CCLM: 2011–2012

  2. Session 2 • 3 Stances • Consult • Collaborate • Coach • Why Coach? • Listening

  3. Goals To deepen understanding of the three stances; Consult, Collaborate, Coach To clarify knowledge on effective listening skills.

  4. Communication Style FRIEND → Share stories, secure relationship EXPERT→ Give information, tell opinion BOSS → Set expectation, impart advice PARENT→ Protect & shield, offer guidance

  5. Learning-Focused Interactions • Operate along a continuum of interaction to support learning for their colleagues. • Consult: Shares information • Collaborate: Shared analyses, problem solving, reflection, decision-making • Coach: Supports a colleagues thinking, problem solving and goal clarification.

  6. Coaching is Not Therapy • Coaching is concerned with goal accomplishment; therapy is concerned with psychological function. • Coaching is focused upon creating the future; therapy is focused on understanding the past. • Coaching occurs within the boundaries of normal professional issues.

  7. Listening Blocks (p. 36-37) • Personal Referencing • Personal Curiosity • Personal Certainty

  8. Getting to Know You… • Practicing a structured conversation… • Start with the first interview question. • After asking a question, pause to offer your partner time to think about a response. • Occasionally, after every two or three responses, summarize the latest response with a paraphrase that begins, So ….. or probe for clarification by saying, “Tell me more about …..”

  9. Full Listening Conversation #1 What do you like best about being in this class? What are you hoping to accomplish in your work situation this year? What approaches are you planning to use to accomplish this work? Thinking about the teachers you’ve had in the past, what teachers have had a strong influence in your life? Why?

  10. “Full Listening” • Plus: What went well during this “full listening” session? • Minus: What were some of the barriers to “full listening” that you experienced? • Interesting: What were some things that you noticed (either pluses or minuses) during this “full listening” experience?

  11. Importance of Active Listening • Gain clarity about an issue • Understand needs of the partner • Gather data for feedback to the partner • Allow the partner to refine his/her thinking by speaking to an active listener • See patterns of behavior • Lay a path for solutions

  12. Active Listening Skills • Establish verbal and non verbal rapport • Reflect back information and feelings • Be fully present • Monitor your own listening for internal distractions (daydreaming, mental tangents, rebuttals) or external distractions (interruptions, time pressures, multitasking) • *Adapted from Coaching Leaders to Attain Student Success Santa Cruz New Teacher Project

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