Best Live Chat Software for Small Business

1. Best Live Chat Software for Small Business If you own an online business then accessing customer support and sales channels is critical towards shaping your marketing and sales strategy. From conventional telephone to email, web- based media like Facebook and Twitter, to WhatsApp, there are many ways to connect with your clients and users. One such popular application for small businesses is Live Chat software that is being touted as the next big tool for customer engagement, support, and sales. Customer queries are often left unanswered or incomplete in the absence of an adequate number of executives handling customer calls. A recent study by Hubspot revealed that 90% of the clients treat feedbacks received within 10 minutes as very important. Customer service feedback after 10 minutes is treated as unimportant. This is the reason most of the companies have replaced the option of emails altogether. Live chat software is increasingly on the rise among the tech-savvy younger generation. Visit: www.tommyapps.com

2. How Live Chat Works The basic functionality of the live chat is simple. The text is displayed through a pop-up window on your website. In turn, it enables the users to type text and receiving a reply from the backend team. The agent also can view the list of users on the website and question your client with a query, like a live person. It is worth mentioning that setting up a live chat is effortless today. The only thing you need to do is to copy the codes and integrate them into your internet site. Several live chat applications use artificial intelligence and machine learning to fine-tune responses to a wide range of customer queries. These AI-driven live chat applications respond just like a real customer care executive would do while dealing with specific customer queries on a real-time basis. Pros And Cons Of Live Chat Software PROS Improved client service–Live chat is simpler; it knows all the appropriate responses. They can answer different clients at one go, move to another colleague, or can refer to the documentation for difficult queries. The client won’t even able to notice it. Better user experience – The communication between the user and the agent gets better as the customer is not required to deal with complicated phone menus. Response received from the backend team are precise and correct. Exceptional Data Analyzation– With the help of live chats you can easily review log answers as compared to phone support. This of great use for screening the responses of your agents. CONS Not for everyone –The less tech-savvy persons may not like using the live support software as they prefer talking to a real person. Another deciding factor is the knowledge of how to utilize live chat support. Visit: www.tommyapps.com

3. Not very helpful for mobile users – Users might find the live chat boring as they have a small smartphone display. Requires efficiency – Live chat support needs efficiency from the agent all the time. Regular live chat hours will help the user to come back if it is their preferred method of communication. For More Info:https://tommyapps.com/blog/best-live-chat-software/ Visit: www.tommyapps.com