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Offering More Payment Options Results in More Conversions

For a subscription billing business, offering alternative payment options or more subscription payments options is a smart move. The reason being, it gives subscription customers more choices, reduces churn and enhance customer retention.<br>Read to know Vindicia’s tips on subscription payments methods.

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Offering More Payment Options Results in More Conversions

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  1. Offering More Payment Options Results in More Conversions © 2015 Vindicia, Inc. All rights reserved. Vindicia Confidential. 1

  2. Offering More Payment Options Results in More Conversions Offering alternative payment options is a smart move for any business using a subscription billing platform. Providing more than one method of payment is beneficial for a number of reasons. First, it gives customers more choices. Second, it can reduce churn. In addition, as alternative payments begin to increase in popularity, customers will be frustrated when you don't offer their method of choice. "A growing number of customers prefer alternative payments." Give customers what they want Alternative payments are expected to grow significantly over the new few years. According to a survey from WorldPay, by 2017, 59 percent of payments will be made using alternative methods, while traditional card use will dip to 41 percent. Currently, 57 percent of transactions are made with cards. To maximize their potential, companies should work with a subscription billing partner that will allow them to accept alternative payments like PayPal, Amazon Payments and others. A growing number of customers prefer to use these alternative services rather than enter their credit card information or save their info on each site they frequent. Many consumers believe these services to be safer than traditional methods, and they are often more convenient. Either way, failing to provide customers' preferred payment method could be a quick way to lose them before you even begin to develop a relationship. 2 © 2015 Vindicia, Inc. All rights reserved. Vindicia Confidential.

  3. Make sure transactions go through There are other reasons to consider payment alternatives as well. It's always possible that a customer's first choice of payment method won't go through when they're initially signing up for a service. This too can be a frustrating experience, and one that may result in a lost customer. Rather than losing these customers forever, you can encourage them to try a different method such as linking their Google Checkout account. If this second method works, they can be up and running on your platform in no time. As a follow up to this approach, you can also incorporate re-try logic as a backup in your subscription billing plan. Once customers are using the product, you don't want the unnecessary churn that can result from a declined payment. The right subscription billing platform will provide the ability to run the transaction again to ensure seamless service. 3 © 2015 Vindicia, Inc. All rights reserved. Vindicia Confidential.

  4. Offering more choices converts more customers. 4 © 2015 Vindicia, Inc. All rights reserved. Vindicia Confidential.

  5. Consider multiple subscription plans Just as customers want choices when it comes to payment method, they also want options for their payment plan. All customers are unique and have different situations for using your product. Rather than offer a one-size-fits-all plan, it's a good idea to give consumers a few choices for how to engage with your brand. It might be a good idea to offer several tiers of service so users can find a solution that best fits their needs and budget. To keep subscribers engaged once they've become customers, companies should also send out promotions to encourage users to try out new features and upgrade their accounts. This requires a subscription billing platform that provides insight into user behavior and allows you to quickly and easily create promotions to send out to customers. Above all, it's crucial to provide options for customers to allow them to work with your brand in a way that's most comfortable to them. 5 © 2015 Vindicia, Inc. All rights reserved. Vindicia Confidential.

  6. About the Author: Bryta Schulz Bryta joined Vindicia in 2013 and serves as Senior Vice President of Marketing. She is responsible for building brand awareness, creating go-to-market strategy and promotion, and driving growth. With over a decade of executive level marketing, product management and PR experience, Bryta has led marketing teams in enterprise technology and SaaS companies. Her experience includes heading product marketing at GoGrid, PGP, RSA and Symantec and business development and product management positions at Xcert, Thales, and Persistence Software. Bryta holds a MA in Translation from the Johannes Gutenberg University Mainz and an MBA from the University of Reutlingen. Visit our Blog for more information. 6 © 2015 Vindicia, Inc. All rights reserved. Vindicia Confidential.

  7. Thank You Like us on Facebook facebook.com/vindicia Follow us on Twitter @Vindicia Connect with us on Linkedin linkedin.com/company/vindicia © 2015 Vindicia, Inc. All rights reserved. Vindicia Confidential. 7

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