India's Most Iconic Business Woman Leader in Dubai

www.womenworldindia.com W O R L D I N D I A Volume - 2 Issue - 6 2024 India's Most Iconic Business Woman Leader in Dubai Starry Oasis How India's Business Mavericks Are Shaping Dubai's Landscape? Shaping Dubai's Business Landscape with ry Leadership Divya Visiona Divya Khanna CHRP, Head of Talent Management Spearheading Talent Acquisition and ering Growth at Finesse Khanna Finesse Empow

No magic wand will work. We have to make our efforts. It will be a long and difficult struggle for us.

An Indian Starlet Illumina?ng Dubai’s Business Horizons I n the vibrant landscape of business leadership, one figure shines brightly, setting a remarkable precedent for aspiring professionals everywhere. Divya Khanna, the Head of Talent Management at Finesse, emerges as a beacon of inspiration and innovation in the dynamic metropolis of Dubai. With her visionary leadership and unwavering commitment to excellence, Divya has carved a niche for herself as one of India's most iconic women leaders, leaving an indelible mark on the corporate world. At the helm of Finesse's Talent Management division, Divya orchestrates a symphony of talent, harnessing the potential of individuals to drive organizational success. Her strategic foresight and astute understanding of human capital empower Finesse to thrive in an increasingly competitive market. Through her transformative leadership, Divya fosters a culture of growth and development, where employees are not just assets but integral contributors to the company's overarching vision. Divya's journey to prominence is a testament to her resilience and determination in the face of challenges. Armed with a strong educational background and a passion for excellence, she embarked on her professional odyssey, navigating through the intricacies of the corporate landscape with poise and purpose. Her ascent to leadership exemplifies the adage that perseverance and dedication are the cornerstones of success. Editor's Note Beyond her professional achievements, Divya embodies the essence of empowerment and inclusivity, championing the cause of gender equality and diversity in the workplace. As a trailblazer for women in leadership roles, she serves as a role model for aspiring female professionals, inspiring them to break barriers and pursue their dreams with unwavering resolve. In addition to her exemplary leadership within Finesse, Divya is actively involved in various community initiatives and philanthropic endeavours, demonstrating her commitment to social responsibility and giving back to society. Her holistic approach to leadership transcends the confines of the corporate realm, making a positive impact on the lives of individuals both within and outside the organization. As WomenWorld ‘India's Most Iconic Business Woman Leader in Dubai,’ Divya Khanna epitomizes the spirit of excellence, resilience, and compassion. Her visionary leadership and unwavering dedication to her craft have not only propelled Finesse to new heights but have also inspired a generation of leaders to strive for greatness. In a world that is constantly evolving, Divya stands as a guiding light, illuminating the path towards a future defined by innovation, inclusivity, and empowerment. Gaurav?PR?Wankhade

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C O V E R S T O R Y Shaping Dubai's Business Landscape with Visionary Leadership Divya Khanna Spearheading Talent Acquisition and Empowering Growth at Finesse My goal is to be a catalyst in enabling talent and organizations to unlock and maximize their full potential. Divya Khanna – CHRP, Head of Talent Management, Finesse

India's Most Iconic Business Woman Leader in Dubai I Full Cycle Recruitment:She masterfully manages the entire recruitment process, from candidate sourcing and screening to selection and onboarding. n the modern globally interconnected business environments, Human Resources as a function has been transformed mostly by exemplary leadership of iconic women leaders. Meet Divya Khanna, a leading talent management force spearheading recruitment and building successful teams at Finesse With extensive experience and a consistent history of achieving results, Divya brings a dynamic and results-oriented approach to her Head of Talent Management role. and organizations can reach their zenith. “My goal is to be a catalyst in enabling talent and organizations to unlock and maximize their full potential.” Headhunting:She possesses a keen eye for identifying top talent, leveraging her vast network to attract high- caliber individuals for critical roles. With a process-oriented approach, Divya is uncompromising in her pursuit of excellence. “I firmly adhere to the principle of refusing to settle for anything less than the best, whether refining HR strategies or executing on- the-ground talent management initiatives.” Client Relationship Management: She builds strong relationships with clients, understanding their unique needs and exceeding their expectations through tailored recruitment solutions. In the heart of Dubai's dynamic business landscape, Divya stands out as a force shaping the future of talent management. As the CHRP, she is pivotal in attracting, developing, and retaining top talent, driving the company's success and growth. Divya’s journey is a testament to her unwavering commitment to talent management. Leading a successful Talent Acquisition Team, she finds fulfilment in contributing to the growth and success of individuals and organizations. Each step in her journey has reinforced the importance of adaptability, continuous learning, and a relentless pursuit of excellence. Divya says, “I am excited about the future, eager to face new challenges, and committed to shaping a future where talent thrives and organizations flourish.” Embarking on her professional journey, Divya started as an Associate HR, gradually progressing to become an HR Business Manager and eventu- ally finding her true calling as the Head of Talent Management. With a robust background in various HR capacities, her focus has consistently centred on talent business strategy, and she currently leads and manages a dynamic Talent Acquisition Team. Expertise Across the Talent Spectrum Divya's expertise spans the entire talent management spectrum, including: Strategic Talent Business Strategy: She aligns workforce plans with business objectives, ensuring strategic talent acquisition initiatives drive organizational growth. As a Certified Human Resource Professional (CHRP), Divya brings a wealth of experience to the table, particularly in fortifying recruitment functions and possessing an in-depth understanding of the ever-evolving workforce market in our region. She says, “This journey has allowed me to garner expertise in many HR facets, spanning from intricate HR processes, policies, and procedures to pivotal strategic areas such as Organization Structure, Change Management, and Culture Management.” Mission Finesse According to Divya, recognising Finesse as a premier enterprise in Dubai is not merely a nod to its success; it underscores a profound guiding philosophy centred around positively impacting lives through digital transformation. She states, “At Finesse, our mission is more than just reshaping the digital landscape; it's about leveraging technology to bring about meaningful and positive changes in the lives of individuals and communities across the region.” At Finesse, our mission is more than just reshaping the digital landscape; it's about leveraging technology to bring about meaningful and positive changes in the lives of individuals and communities across the region. At the core of Divya’s professional ethos is a deep-seated passion for delivering unparalleled employee experiences. She considers herself an ardent advocate for Talent Empower- ment, firmly believing that by fostering a culture of empowerment, individuals Their transformative journey, spanning over a decade, embodies a commitment to using digital innovation as a conduit for societal impact. The core belief

Exemplary Leadership: At the heart of Divya’s leadership philosophy is the conviction of leading by example. She understands the profound influence of actions over words. “As a leader, it is paramount to embody the values and work ethic we aspire to instil in our teams.” Divya aims to inspire and propel team members towards excellence by setting high standards with her actions. driving their success is that technology, when harnessed with purpose, has the potential to be a powerful force for positive change. strategic approach that ensures adaptability and positions it at the forefront of industry trends. Divya says, “Our unwavering dedication to providing innovative solutions to clients is deeply woven into the fabric of our organizational ethos.” opportunities swiftly. This flexibility is foundational to our ability to navigate the ever-evolving entrepreneurial landscape.” Fostering Cross-Functional Collabo- ration: Emphasizing cross-functional collaboration, they break down silos and foster communication between departments. This collaborative environment facilitates the exchange of ideas and insights, enabling them to pool diverse expertise, foster innovation, and ensure their solutions are holistic and forward-thinking. Divya shares that in building Finesse, they've assembled a team of experts and fostered a community of individuals who share a deep commitment to using digital transformation to make a tangible and positive difference. “Our talent isn't just selected; it's curated with a deliberate emphasis on their passion for harnessing technology for societal betterment.” This ethos permeates every level of their organization, shaping their culture and defining their collective purpose. Cultivating a Culture of Continuous Learning: Finesse nurtures a culture of perpetual learning, encouraging its teams to stay abreast of industry developments, technological advancements, and market trends through continuous research and analysis. This steadfast commitment to ongoing education empowers the workforce with the knowledge and skills to spearhead innovative solutions. Transparent and Open Communication: Divya prioritizes fostering a transparent and open communication environment. Clear and regular communication is the bedrock of building trust within the team. This commitment to transparent communication ensures that everyone is aligned, fostering a culture of collaboration and minimizing potential misunderstandings. Cultivating Strategic Partnerships: Actively seeking partnerships with industry leaders, startups, and technology innovators, Divya says they gain access to emerging technologies and market insights. “Collaborating with forward-thinking entities enhances our ability to offer innovative solutions that meet but exceed client expectations.” At Finesse, their talent management practices go beyond conventional skill development; they are a strategic investment in individuals who are not just technically proficient but are driven by the higher purpose of contributing to positive societal change through digital means. “From our entry-level associates to our seasoned executives, each team member is an integral part of our collective effort to use digital transformation as a catalyst for uplifting lives across the region,” insists Divya. Embracing a Customer-Centric Philosophy: According to Divya, the intricacies of their success are inti- mately tied to understanding and anticipating the needs of their clients. “Engaging with our clients gives us invaluable insights into their challenges and aspirations.” This customer-centric approach ensures that their solutions align with current industry trends and position them to anticipate and meet future demands. Embracing Mentorship: Mentorship stands as a cornerstone of her leadership style. Divya advocates for a culture where seasoned team members actively mentor and guide their colleagues. Maintaining an Adaptive Technology Infrastructure: Finesse maintains an adaptive technology infrastructure designed to accommodate changes swiftly and efficiently. This agility allows Divya and her team to integrate the latest technologies seamlessly, ensuring their solutions remain at the forefront of industry trends. Strategic Investment in Research and Development: Finesse allocates substantial resources to research and development, strategically exploring cutting-edge technologies and methodologies. Remaining at the forefront of innovation enables the company to proactively integrate novel solutions into its offerings, providing clients with state-of-the-art solutions that address emerging challenges. What sets Finesse apart is the understanding that its success is not solely measured in financial metrics. However, in the real, positive changes it brings to the lives of individuals, businesses, and communities it serves. “Digital transformation, for us, is not just a business strategy; it's a means to empower, connect, and uplift lives,” says Divya. Divya Khanna’s dedication to building high-performing teams and fostering positive relationships makes her a true asset to the organization and an inspiration to aspiring HR professionals. A Hands-On Leader Divya’s iconic leadership style is often recognized as an inspirational force behind your company's achievements. Responding to it, she says, “Thank you for recognizing the impact of leadership on our organizational achievements at Finesse. My leadership and team-building approach encompasses a fusion of principles that I believe are pivotal in cultivating a positive and high-performing work environment. These principles underpin our teams' success and align seamlessly with the broader organizational goals.” The Fabric of Innovational Ethos Proactive Agile Strategic Planning: Divya adds, “Upholding a proactive stance, we engage in agile strategic planning, regularly reassessing our business strategies to adapt to emerging trends and capitalize on new The entrepreneurial landscape is continually evolving. Thus, navigating the dynamic landscape of entrepreneurship, Finesse stands committed to a

Business-Critical Recruitment:She understands the importance of key hires and prioritizes filling roles impacting core business objectives. Cultivating a Culture of Innovation and Continuous Improvement: Divya furthers, “Innovation is encouraged and ingrained in our organizational culture. We actively foster an environment that empowers our employees to think creatively, explore new ideas, and contribute to enhancing both our products and services and the overall user experience.” Every team member is a catalyst for positive change. “Beyond the initial product or service launch, our commitment to excellence extends into a culture of continuous improvement. We consistently refine our offerings based on user insights and the evolving dynamics of the market, ensuring an ongoing alignment with customer expectations.” This accelerates the learning curve for newer team members and fosters a sense of unity and collective growth within the team. Continuous Learning and Develop- ment Culture: A firm believer in constant learning and development, Divya champions a culture that prioritizes ongoing skill enhancement. In a rapidly evolving professional landscape, this approach ensures that Finesse’s teams are equipped to thrive and remain agile and adaptable to industry changes. Technical and Non-Technical Talent: Her expertise covers diverse skill sets, ensuring the right fit for every position. High-Volume Recruitment:She efficiently meets large-scale hiring needs without compromising quality. I firmly adhere to the principle of refusing to settle for anything less than the best, whether refining HR strategies or executing on-the-ground talent management initiatives. Building Connections and Expand- ing Reach Championing Change and Innova- tion: According to Divya, change is inevitable, and innovation is the engine of growth. She actively encourages a mindset that not only embraces change but also seeks out innovative solutions. “By fostering a culture where team members feel empowered to adapt and contribute novel ideas, we position ourselves at the forefront of our industry.” Divya furthers that at the heart of their entrepreneurial ethos at Finesse lies the fundamental belief that innovation is the cornerstone of progress within their niche. “Achieving a delicate equilib- rium between customer expectations and an exceptional user experience is a strategic imperative for our enterprise. Our approach to this intricate balance is multifaceted and reflective of our unwavering commitment to delivering cutting-edge solutions.” Transparent Communication Channels with Customers: Open lines of communication with customers are instrumental in managing expectations effectively. Divya says they prioritise transparency in their interactions with customers, actively seeking and valuing feedback. “This commitment to open dialogue ensures that our innovations are not only aligned with expectations but are refined based on real-world experiences.” Fostering a Positive Workplace Culture: Cultivating a positive workplace culture is foundational. Team members should feel valued, motivated, and integral to the organizational fabric. This positive environment enhances job satisfaction and catalyzes increased productivity and creative ideation. Holistic Understanding of Target Audience: Divya says they thoroughly explore their target audience, conduct- ing exhaustive market research to discern their needs and preferences and gain profound insights into their pain points. “This meticulous understanding forms the bedrock for aligning our innovations precisely with the expectations of our diverse customer base.” Divya also believes in The Power of Relationships. She has: Extensive Market Knowledge:Deep understanding of the regional workforce landscape, giving her an edge in sourcing top talent. Divya leads by example, actively managing a team of recruiters and ensuring adherence to best practices. By leveraging all her leadership acumen, she has built a successful recruitment team capable of delivering the following: Agile Methodologies for Real-Time Adaptability: The embrace of agile methodologies is integral to their operational philosophy, says Divya, adding that this agility allows them to remain flexible and make swift adjustments based on customer feedback and the dynamic shifts within the market. Their commitment to adaptability ensures that their offerings meet and consistently exceed evolving customer expectations. Strong Client Connections:She collaborates closely with clients, building trust and meeting their needs. Specialist Talent:She attracts and retains industry-specific experts, filling niche roles critical to business success. Candidate Relationship Expertise: She fosters genuine connections with candidates, attracting and retaining them through a positive experience.

Digital Customer Engagement: With physical interactions limited, the focus was on enhancing digital customer engagement strategies. “Leveraging technologies such as AI-driven chatbots and personalized customer portals, we ensured that our clients maintained meaningful connections with their customer base.” Sustainability and environmental responsibility are crucial aspects of modern entrepreneurship. In this case, Divya informs that in digital transformation, Finesse recognizes that tech companies must embrace ESG (Environmental, Social, and Gover- nance) strategies as a cornerstone for fostering a sustainable future. At the forefront of these strategies lies a pivotal commitment to investing in green technologies— “A commitment that defines our mission of positively affecting lives and shapes our approach to a sustainable and eco- friendly technological landscape.” empower our customers to make sustainable choices.” Through digital solutions that prioritize green technologies, their customers leverage innovations that enhance operational efficiency and contribute to their sustainability goals. This, in turn, fosters positive change within their industries, contributing collectively to a more sustainable world. By fostering a culture where team members feel empowered to adapt and contribute novel ideas, we position ourselves at the forefront of our industry. Outcomes: In response to the unprecedented challenges presented by the COVID-19 pandemic, Finesse undertook a transformative initiative that under- scored its unwavering commitment to excellence and innovation. Divya says, “This endeavour showcased the adaptability and resilience inherent in our digital transformation capabili- ties.” >Resilient Business Operations: Finesse's swift digital pivot ensured that its clients experienced minimal disruption to their operations, showcasing the resilience of its digital solutions in maintaining business continuity. In alignment with this commitment, Finesse strategically directs resources towards developing and deploying environmentally friendly solutions. This encompasses a spectrum of initiatives, including the integration of renewable energy sources, the adoption of energy-efficient hardware and software, the implementation of smart grids, and the establishment of sustainable supply chain management systems. “By doing so, we demonstrate our dedication to reducing our carbon footprint and actively contribute to mitigating climate change,” says Divya. >Adaptive Strategies for a New Normal: “The initiative empowered our clients to not only survive immedi- ate challenges but also thrive in the long term by adapting to the evolving landscape and capitalizing on emerging opportunities.” Key Components of the Initiative Agile Digital Workspaces: Finesse swiftly implemented agile digital workspaces, facilitating seamless collaboration and communication for remote teams. This ensured business continuity and established a foundation for a flexible and resilient work environment. >Positive Impact on Industries: Through this initiative, Finesse positively impacted diverse industries, illustrating our commitment to leveraging digital transformation as a tool for coping with crises and proactively steering businesses towards growth and sustainability. E-Commerce Acceleration: “Recog- nizing the shift in consumer behaviour towards online platforms, we acceler- ated e-commerce initiatives.” This involved enhancing digital storefronts, optimizing user experiences, and integrating robust payment and delivery systems to meet the surge in online demand. Importantly, these initiatives extend beyond internal operations as tech companies embrace green technologies, and a positive ripple effect is created, advancing the global transition to a more sustainable technological landscape. This shift is not just about meeting regulatory requirements; “Actively participating in a collective effort to preserve our environment for future generations.” Technological Advancements In the realm of entrepreneurship, technology plays a pivotal role in enhancing efficiency. Divya believes that in this dynamic age of entrepreneurship, her company strategically harnesses technology as a cornerstone to elevate efficiency, optimize services, and maintain a competitive edge in the digital age. This involves a holistic digital transformation approach, where they continually evolve their operations to meet the demands of an ever- Supply Chain Digitization: Finesse leveraged its digital prowess to swiftly digitize supply chain processes in response to disrupted supply chains. This enhanced visibility and transparency, enabling clients to make data- driven decisions to overcome logistical challenges. Divya also shares that their customers are pivotal in this transformative journey. “The initiatives we undertake are not isolated efforts; they are collaborative endeavours that

Transparency is more than a policy at Finesse; it's a cornerstone of its organizational ethos. The team openly shares company goals, strategies, and performance metrics, ensuring that every team member is not just an employee but a crucial contributor to their shared vision. changing business landscape. “We reimagine traditional processes, foster a culture of innovation, and integrate digital technologies seamlessly across our organizational ecosystem.” formidable challenge was navigating the rapid technological shifts and disruptions, notably the rise of cybersecurity threats. With digital technologies becoming integral to all aspects of business, digital transformation has become mainstream, increasing the risks of cyberattacks and data breaches. Divya informs, “An IBM report in 2022 estimates that the average cost of a data breach globally is US$4.35 million – a cost most companies cannot afford.” Cyber- attacks can also damage a company's reputation, which is not immediately measurable and has a long-term impact. remain secure, resilient, and immune to evolving cyber threats.” Divya insists that their commitment to leveraging technology is not just a response to the demands of the digital age; “It's an integral part of our entrepreneurial DNA.” By embracing digital transformation, harnessing the power of cloud platforms, utilizing data analytics, automating processes, integrating AI technologies, and prioritizing cybersecurity, they not only optimize their services but also position themselves as industry leaders in navigating the complexities of the digital landscape. Cloud platforms are pivotal in Finesse’s operations, hosting applica- tions, storing data, and facilitating collaborative tools. This approach enhances flexibility and scalability, ensuring seamless access to resources irrespective of geographical constraints and fostering a more agile and connected work environment. “Work is evolving, and so are we. At Finesse, we offer flexible work arrangements that adapt to the diverse needs of our employees. This flexibility isn't just about schedules; it's about cultivating a culture of trust and respect that empowers our team members.” Divya says they leverage advanced analytics and business intelligence tools to prioritise data-driven decision- making. “This empowers us to glean actionable insights, identify emerging trends, and make informed strategic choices that contribute to operational excellence and sustained growth.” Workforce – The Pulse of a Success- ful Narrative Taking ownership of projects and decisions is encouraged at Finesse; it's celebrated. This empowerment instils a sense of responsibility and fosters an environment where each individual feels valued—a crucial ingredient for a positive and innovative workplace. She says that the evolving threat landscape and heightened client expectations for secure digital solutions presented a complex scenario that demanded her team's resilience and ingenuity. Divya says they ardently believe that the workforce is the cornerstone of every successful organization. Embedded within the fabric of Finesse is a steadfast dedication to fostering a dynamic culture— “One that positions our workforce not merely as contributors but as the very pulse of our success narrative.” At Finesse, they champion an environment where the pursuit of growth, ongoing skill refinement, and resolute empowerment are not mere goals but intrinsic elements intricately woven into their organizational identity. Here's an insight into how they bring this commitment to life, transforming aspirations into tangible realities. Recognizing the value of efficiency, they extensively employ process automation. This streamlines routine tasks, reduces manual interventions, and enhances overall operational efficiency, allowing the team to focus on high-value activities that drive innovation. The challenge was twofold: First, staying at the forefront of cybersecurity advancements to ensure robust defence against emerging threats, and second, integrating these innovations seamlessly into their digital solutions. The landscape was dynamic, and the risk of falling behind in the rapidly evolving cybersecurity domain was palpable. At Finesse, inclusivity is not just a conversation; it's in action. “Our culture actively seeks input from all levels of the organization, fostering an environment where every voice matters. This inclusivity enriches our decision-making and strengthens our sense of unity.” Seamlessly integrating AI technologies into their operations enhances various facets of their services. From predic- tive analytics and personalized customer experiences to the automation of complex tasks, AI empowers them to offer innovative solutions that meet and exceed the expectations of their clients. Innovation at Finesse is more than a buzzword; it's a supported endeavour. Divya says, “We actively encourage employees to explore new ideas, providing the necessary support and resources.” Through dedicated innovation programs and mentorship opportunities, they cultivate an environment where creativity flour- ishes. I am excited about the future, eager to face new challenges, and committed to shaping a future where talent thrives and organizations flourish. Divya adds that they believe in the power of continuous learning and development in cultivating a thriving organisation. “Through ongoing training programs, workshops, and accessible educational resources, we create pathways for our team to enhance their skills and foster professional growth.” “Moreover, prioritizing cybersecurity is paramount in our technological strategy. We invest in robust cybersecurity measures to safeguard our systems, data, and, by extension, the trust of our clients. This proactive approach ensures that our operations Outsmarting Obstacles As a leader in Dubai's corporate sector, Finesse has faced its share of challenges, says Divya. Their

In response to this challenge, Finesse demonstrated remarkable resilience and ingenuity. Divya reveals that they embraced an agile approach, fostering a culture of continuous learning and skill development in cybersecurity. “This involved upskilling our workforce to understand and counter the latest cybersecurity threats, ensuring the security posture of our digital solutions.” Collaboration became paramount as cross-functional teams worked closely to integrate cybersecurity measures into their solutions. The feedback received from customers during this collaborative process led to developing a new business line – Managed Security Services. aftermath of it, Finesse, the leading digital transformation company, skillfully navigated uncharted waters, ensuring not only its business continuity but also that of its valued clients. Showcasing resilience and adaptability across strategic fronts, Finesse implemented several key initiatives, contributing to a seamless operational flow and fostering resilience within the broader business ecosystem: contributing to the continuity of operations for both Finesse and its clients. Development and Training: Recog- nizing the importance of workforce development, Finesse invested in training initiatives. Continuous learning became a focal point, empowering teams with the skills required to thrive in the post-pandemic era. This investment not only sustained Finesse's operations but also contributed to the continuity of services provided to its clients. Finesse's vision is to be a catalyst for positive change, driving Dubai's business landscape towards a digitally empowered, innovative, and sustainable future, all the while adhering to its mission of bringing a positive impact into people's lives. Digital Transformation: Recognizing the growing significance of digital transformation, Finesse expedited its digital initiatives. Leveraging technology strategically, the company streamlined operations, improved customer experiences, and drove innovation – efforts that reverberated positively for both Finesse and its clientele. These strategic adaptations collectively ensured business continuity not only for Finesse but also for its clients. By prioritizing digital transformation, enhancing cybersecurity readiness, fostering agility, optimizing remote service delivery, and investing in workforce development, Finesse played a pivotal role in sustaining operations and fostering resilience across the broader business ecosystem. Simultaneously, Finesse made substantial investments in creating Cyberhub, a 24/7 Security Operations Centre (SOC) designed to monitor all cybersecurity events and “Employ necessary AI and human controls in real-time, fortifying the protection of our customers. This initiative exemplifies our steadfast commitment to providing proactive cybersecurity measures.” Cybersecurity Readiness: In response to the heightened importance of cybersecurity, Finesse fortified its defences against evolving threats. Substantial investments were made in robust cybersecurity measures, ensuring the secure delivery of services and safeguarding digital assets for Finesse and its clients. Today, every business goes beyond the physical realm, touching on digital transformation, constant consumer engagement, and virtual user experience. Finesse acknowledges the paramount importance of navigating this digital terrain and strategically aligns its approach to address these critical factors in its service offerings: The outcome extended beyond conquering the challenges posed by the rapidly evolving cybersecurity landscape; it positioned Finesse as a frontrunner in delivering secure and cutting-edge digital solutions. Divya says that this experience fortified their commitment to adaptability, innovation, and collaborative problem- solving, underscoring that their team's resilience and ingenuity can triumph over even the most intricate challenges in the digital transformation arena, with cybersecurity as a pivotal cornerstone in their approach. Agility and Flexibility: Embracing an agile mindset became pivotal in navigating uncertainties. Finesse adopted flexibility as a guiding principle, allowing quick adjustments to changing circumstances. This agility not only responded to emerging challenges but also contributed to Finesse's and its clients' operational continuity. Digital Transformation Expertise: Finesse is at the forefront of digital transformation, offering comprehensive solutions that empower businesses to navigate the digital age seamlessly. Divya says their expertise encompasses the entire spectrum of digital transformation, from strategic planning and technology implementation to cultural integration, ensuring a holistic and impactful digital journey for their clients. Remote Service Delivery: With remote work becoming a prevailing norm, Finesse swiftly adapted its service delivery model. Implementing a robust remote work infrastructure ensured uninterrupted service delivery, maintaining high standards and The Emergence of a Resilient Team The post-pandemic times have reshaped industries globally. In the

Cybersecurity Vigilance: Recogniz- ing the vital role of cybersecurity in today's digital operations, Finesse strongly emphasises safeguarding its clients' digital assets. Divya adds, “Our robust cybersecurity measures and proactive strategies create a secure environment, instilling confidence and fortifying the digital resilience of our clients.” Proven Experience across Industries their unique goals and challenges, creating a positive and transformative impact. Before Finesse, Divya honed her skills at renowned MNCs in India, gaining valuable experience across diverse sectors, including: • Banks and Financial Institu- tions: Placing critical talent within the competitive financial landscape. • Education: Building strong teams within the education sector. • Manufacturing: Securing skilled individuals for specialized roles in manufacturing. • Retail and Government: Supporting recruitment needs across diverse industries. Setting Cybersecurity Standards: In an increasingly digital world, cybersecurity is paramount. Finesse envisions itself as a standard-bearer in cybersecurity, setting industry benchmarks and ensuring the digital resilience of businesses against evolving threats, thereby safeguarding the well-being of people. Continuous Consumer Engagement: Understanding the essence of constant consumer engagement, Finesse employs innovative strategies to keep its clients connected with their audiences. Leveraging cutting-edge technologies and data-driven insights, they facilitate personalized and dynamic interactions that foster lasting relationships between businesses and their consumers. Contributing to Sustainable Growth: Divya adds that sustainability is a cornerstone of their vision. Finesse aims to contribute to Dubai's business landscape by fostering sustainable practices, aligning digital transformation with environmental, social, and governance (ESG) principles, and positively impacting the broader community. Sharing their vision, Divya divulges, “As we set our sights on the future, Finesse envisions itself as a trailblazer, continually shaping Dubai's business landscape through innovative digital transformation solutions. Anchored by our mission to bring a positive impact into the lives of people, our vision encompasses several key pillars:” AI-Powered Personalization: Finesse harnesses the power of artificial intelligence to drive personalized experiences. Divya says their AI- driven solutions analyze user behaviour, preferences, and patterns to tailor content and interactions, delivering a hyper-personalized experience that resonates with individual users. Building Collaborative Ecosystems: The future sees Finesse actively contributing to collaborative ecosystems. “We aspire to forge partnerships, share knowledge, and foster a community where businesses collectively thrive in the digital era, fostering a positive and interconnected network that benefits all stakeholders,” she says. Pioneering Holistic Digital Transfor- mation: Finesse aims to lead the charge in providing holistic digital transformation solutions that redefine businesses and positively impact individuals' lives. Data-Driven Insights: Leveraging data as a strategic asset, Finesse provides businesses with actionable insights derived from comprehensive analytics. “By harnessing the power of data, we enable clients to make informed decisions, optimize strategies, and stay ahead in the dynamic digital landscape.” Driving Technological Innovation: “Innovation is at the core of our vision.” Finesse aspires to be a driving force behind technological advancements, consistently introducing innovative solutions that push the boundaries of what is possible in the digital realm, ultimately enhancing people's lives. In essence, Finesse's vision is to be a catalyst for positive change, driving Dubai's business landscape towards a digitally empowered, innovative, and sustainable future, “All the while adhering to our mission of bringing a positive impact into the lives of people,” concludes Divya Khanna, who is a valuable asset to Finesse, leveraging her expertise and strong leadership skills to attract and retain top talent, driving the company's success and growth. Her dedication to building high-performing teams and fostering positive relationships makes her a true asset to the organization and an inspiration to aspiring HR professionals. Omnichannel Connectivity: Recog- nizing the importance of seamless connectivity across channels, Finesse ensures an omnichannel approach in its service offerings. “Whether through websites, mobile apps, social media, or emerging platforms, we create a cohesive and integrated experience that enhances customer engagement and satisfaction.” Empowering Businesses with Customized Solutions: Divya says they see a future where businesses, regardless of size or industry, can harness the power of digital transformation. Finesse is committed to empowering organizations with customized solutions that align with

How Dubai's Landscape? India's Business Mavericks are Shaping D ubai, the dazzling city of gold and innovation, thrives not just on its own rich legacy, but also on the contributions of international visionaries. In recent years, Dubai has emerged as a global hub for business and innovation, attracting entrepreneurs and industry leaders from around the world. fellow Indians, but also contribute to a richer and more diverse economic ecosystem in Dubai. One of the key factors contributing to the success of Indian businesses in Dubai is the strong historical and cultural ties between the two nations. India and the UAE have long- standing trade relations, fuelled by shared values and mutual respect. This synergy has created a conducive environment for Indian entrepreneurs to thrive and expand their businesses in Dubai. Among them, Indian entrepreneurs are playing an increasingly prominent role, shaping the city's vibrant landscape and contributing to its economic and cultural dynamism. They are making their mark on Dubai's vibrant landscape as India's business mavericks, who bring with them a wealth of experience, expertise, and entrepreneurial spirit. From pioneering startups to established conglomerates, these Indian trailblazers are reshaping Dubai's business ecosystem and driving economic growth in the region. Beyond Individual Success: A Collective Impact The impact of Indian entrepreneurs in Dubai extends far beyond individual success stories. They create employment opportunities, not just for fellow Indians but also for the local population. They introduce new ideas and business models, fostering innovation and diversification within the Emirate's economy. Additionally, they contribute to cultural exchange, enriching the city's tapestry with their vibrant traditions and perspectives. Starry Oasis From Humble Beginnings to Soaring Success: These visionary leaders’ stories exemplify the entrepreneurial spirit that drives many Indian business owners in Dubai. They often arrive with limited resources and immense ambition, leveraging their cultural understanding, adaptability, and strong work ethic to navigate the competitive landscape. Their success stories inspire not just One such example is the influx of Indian startups into Dubai's burgeoning tech scene. With its strategic location, advanced infrastructure, and supportive regulatory February| 2024 February| 2024 22 23

framework, Dubai provides the ideal launchpad for Indian tech startups looking to scale their operations internationally. From e-commerce platforms to fintech firms, Indian entrepreneurs are leveraging Dubai's vibrant ecosystem to drive innovation and disrupt traditional industries. and favourable investment climate to build wealth and create value in the real estate market. Fostering a startup culture: Their entrepreneurial energy inspires a thriving startup culture within Dubai. Many Indian entrepreneurs mentor and invest in local startups, creating a network of innovation that benefits the broader landscape. Looking Ahead: A Catalyst for Future Growth Looking ahead, the starry oasis of countless Indian-owned businesses in Dubai, are poised to play an even more significant role in the city's future growth. Their entrepreneurial spirit, combined with Dubai's supportive business environment and strategic location, creates a fertile ground for continued success and collaboration. Driving Economic Growth and Diversification: In addition to startups, established Indian companies are also playing a significant role in shaping Dubai's business landscape. Indian conglomerates spanning diverse sectors such as real estate, healthcare, hospitality, and manufacturing have established a strong presence in Dubai, contributing to the city's economic growth and development. These companies bring with them a wealth of experience and industry know-how, driving innovation and excellence in their respective fields. Job creation and investment: Indian- owned businesses generate employment opportunities across various sectors, contributing significantly to Dubai's economic growth. They also bring in substantial foreign investment, bolstering the city's commercial development. India's business mavericks are playing a transformative role in shaping Dubai's landscape, driving innovation, economic growth, and prosperity in the region. With their entrepreneurial spirit, industry expertise, and unwavering determination, Indian entrepreneurs are leaving an indelible mark on Dubai's business ecosystem, paving the way for a brighter and more prosperous future for both nations. New sectors and emerging markets: Indian entrepreneurs are exploring new industries and tapping into emerging markets, diversifying Dubai's economic portfolio and increasing its resilience. Furthermore, Indian professionals are making significant contributions to Dubai's workforce across various industries. With their strong work ethic, technical skills, and global perspective, Indian expatriates are valued members of Dubai's multicultural workforce, driving innovation and excellence in their respective fields. Many Indian professionals hold leadership positions in top companies and organizations, shaping the direction of Dubai's business landscape. Building trade bridges: Their vast networks and expertise with the Indian market strengthen trade ties between Dubai and India, opening up new avenues for commerce and collaboration. Fuelling Innovation and Disruption Being your own boss Challenging the status quo: Indian entrepreneurs, often arriving with fresh perspectives and a willingness to take risks, disrupt existing markets in Dubai with new business models and cutting- edge technologies. This introduces healthy competition and drives innovation across various industries. In recent years, there has also been a growing trend of Indian entrepreneurs investing in Dubai's real estate market. With its booming property sector and attractive investment opportunities, Dubai offers Indian investors a lucrative avenue for wealth creation and diversification. Indian investors are capitalizing on Dubai's robust infrastructure, world-class amenities, Embracing emerging technologies: Indian business leaders are at the forefront of adopting technologies like Artificial Intelligence, blockchain, and the Internet of Things in Dubai. This adoption contributes to the city's ambition to become a hub for innovation and technological advancement. February| 2024 24

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India's Most Iconic Business Woman Leader in Dubai

India's Most Iconic Business Woman Leader in Dubai

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