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Taking Surveys on the iPad

There are different ways of taking Customer Feedback by Survey Tools. But wherever possible, it is best to obtain live feedback through an iPad Survey Software. Let's see why!

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Taking Surveys on the iPad

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  1. eBOOK TAKING SURVEYS ON THE IPAD LearningwithZonkaFeedback

  2. TABLE OF CONTENTS 1. Introduction 2. WhydoSurveysontheiPad? 1. FreshExperience - HigherAccuracy 2. InstantnotificationofIssues - Better resolution 3. iPadscanbehandedovertocustomersor setupaskiosks 4. Easytocreatesurveysandviewreports 5. Feedbackcanbeobtainedofflineaswell 6. BetterResponserate EBOOK: TakingSurveysontheiPad

  3. INTRODUCTION Withtheincreasingneedtosatisfythecustomers inthecompetitivemarketandtherequirementto gatherCustomerFeedback, themarketofSurvey Softwareisemergingwithagreatpace. Survey Softwareareusedtoconductsurveysfor capturingcustomerdataandobtainingCustomer Feedback. Therearedifferentwaysbywhichyoucantake CustomerFeedbackusingSurveyTools. Youcan takefeedbackonlineusingwebsitesurveys, SMS SurveysandEmailSurveysoryoucantake feedbackinreal-time, onpremiseusingdevices likeAndroidTablets, Smartphones, iPadsand iPhones. EBOOK: 10TIPSTOCREATESMSSURVEYS & MAXIMIZERESPONSES EBOOK: TakingSurveysontheiPad

  4. WHY DO SURVEYS ON THE IPAD? 1. FreshExperience - HigherAccuracy 2. InstantnotificationofIssues - Betterresolution 3. iPadscanbehandedovertocustomersor setupaskiosks 4. Easytocreatesurveysandviewreports 5. Feedbackcanbeobtainedofflineaswell 6. Betterresponserate EBOOK: 10TIPSTOCREATESMSSURVEYS & MAXIMIZERESPONSES EBOOK: TakingSurveysontheiPad

  5. 1. FRESH EXPERIENCE - HIGHER ACCURACY WhenyoutakeCustomerFeedbackonthepremises throughaniPadsurvey, theCustomerExperienceis freshandthecustomerscanbetterdescribetheir experienceandexplaintheirissues (ifany). FreshertheCustomerExperience, higherthe accuracyoftheCustomerfeedback Anaccuratefeedbackhelpsyouascertainthe marketpositionandthecustomers' expectationsin abetterwaywhichenablesyoutomakebetter businessdecisions. EBOOK: TakingSurveysontheiPad

  6. 2. INSTANT NOTIFICATION OF ISSUES - BETTER RESOLUTION Whenyoutakereal-timefeedbackthroughaniPad survey, yougettoknowinstantlyaboutanybad experienceorissuesacustomerhas. Thisinstant notificationofnegativefeedbackhelpsyoutake immediatecorrectiveactionsbygivingthembetter resolutionandthussatisfyingthecustomers. Thisalsohelpsyouassignthetaskstoyour concernedstaffandclosethefeedbackloop. Inthis way, youcanchangeanegativefeedbackinto positivethusconvertingyourdetractorsinto promoters. ThisalsohelpsinCustomerRetention. 70% oftheunhappycustomerswhose problemsareresolvedarewillingtoshop withabusinessagain. (Glance) EBOOK: TakingSurveysontheiPad

  7. 3. IPADS CAN BE HANDED OVER TO CUSTOMERS OR SETUP AS KIOSKS iPadscanbephysicallyhandedovertocustomers forsometimeinordertogetreal-timefeedback face-to-face. Thecustomerscaneasilyfillthesurvey andyoucanalsoprovidethemsomeassistance (in casetheyneed) indoingso. Thishelpsyouto engagemorewiththecustomersandgetvaluable realcustomerinsights. Themoreyouengagewithcustomers, the clearerthingsbecomeandtheeasieritisto determinewhatyoushouldbedoing - JohnRussell EBOOK: TakingSurveysontheiPad

  8. 5. FEEDBACK CAN BE OBTAINED OFFLINE AS WELL Web-basedfeedbackmodeslikeonlinesurveys, emailsurveysandSMSsurveysrequireinternet connectivity. Butoneofthemajoradvantageof iPadSurveysisthattheycanberunofflineaswell. Imagineacustomergivingasurveythroughalink youprovidedviaanSMSoremailandhestarts facingtheissueofbadinternet. Insuchcases, usuallycustomersclosethesurveyandleaveitin between. iPadSurveySoftwareeliminatesthis problemforyouandfacilitatesobtainingfeedback offline. EBOOK: TakingSurveysontheiPad

  9. 6. BETTER RESPONSE RATE Whenyoupersonallyapproachthecustomersand requestthemtospendalittleoftheirtimeingiving theirvaluablefeedbacksothatyoucanservethem better, itisacommontendencyofthecustomersto spareamomenttosharetheirexperiencewithyou. Butaftertheyhavelefttheplace, thechancesof theirrevertingonthesurveyrequestdecreasetoa largeextent. Therefore, itisbesttoseekthecustomersfor feedbackinreal-timethroughaniPadsurveyifyou wantyoursurveytoyieldagreatresponserateand beasuccess! EBOOK: TakingSurveysontheiPad

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