Fully Automated CDM Platform For Data Sheet Services

1. Data Sheet Services Zyme offers a comprehensive portfolio of industry-leading services driven by experienced and seasoned service professionals. Zyme services enable customers to derive the maximum ROI out of their CDM solutions by offering access to deep CDM expertise, which complements Zyme's 100% SaaS, fully automated CDM platform. Zyme managed services have become a must-have for our Channel Operations. There's no replacement for being able to deal with channel partners in their own language — not only are we achieving greater levels of communication with our partners, but it's more effective communication because it's in the local language and the local time zone. Managed Services Zyme's managed services offering is a combination of high impact, unique, value added services that enable customers to realize the maximum value from Zyme's CDM solutions. These services help improve a customer's channel data quality, manage partner interactions, and monitor the end-to-end channel data management process. The different kinds of services offered as part of Zyme's Managed Services are: Partner Management Services Dell Zyme offers two kinds of partner management services – In-theatre Partner Management, and Centralized Partner Management. Zyme's partner management services are powered by zymeNet, a self-serve communications framework that streamlines data submissions from channel partners, thereby improving reporting compliance and authentication. In-theatre Partner Management services are offered to channel partners in more than 15 different languages on a 24 X 7 model with local toll-free numbers as well as online and email based support. As part of this service, the channel partners receive automated reminders for data submission. zymeNet enables channel partners to have visibility to their feed submission status and reporting compliance scores. Zyme service professionals follow up with channel partners if their data is not submitted by the due date and time. Moreover, with extended exception management, partners are notified and responded to during local business hours, resulting in improved turnaround time for exception management. Additionally, channel partners are provided with assistance during set up of feeds or loading of data that requires manual intervention. Why Zyme Global directory of 1.5 million unique channel partners Collects data from 150+ countries Processes over a billion transactions every year Industry's highest data processing accuracy Centralized Partner Management services are offered in English language for channel partners during India business hours. Along with automated reminders for data submission, Zyme also offers exception management services that include resolution, follow up from Zyme Data Stewards, and response to exceptions related queries from partners. Moreover, channel partners are provided with assistance during the set up of feeds or loading of data that requires manual intervention. Through these services, Zyme offers improved partner reporting experience for its customers by leveraging the expert guidance offered by Zyme's service professionals to the partners. On-demand analytics – Mobile optimized Scale and Performance – 99.9% Uptime Omnichannel data management - physical and digital 90%+ Tier 1 partners on platform Security and compliance – SSAE16, ISO27001 Content Research Services As part of the content Research Services offering, Zyme Data Stewards perform research on products reported by channel partners to help Zyme customers identify granular details about products, product families, and SKUs. These services also include researching on reseller and end customer information reported on POS transactions. Depending on specific customer needs, Content Research Services can either be availed as either standard or premium services. The content specialist team at Zyme leverage exhaustive curated content databases built over years to identify products and customers, thus enabling the customers to consume the data in downstream systems directly. 24X7 customer and partner-facing services www.zyme.com

2. Data Sheet Services Advanced Integrity Analytics Services Advanced Integrity Analytics services help customers in identifying discrepancies or variances reported in sales and inventory data from channel partners. As part of this service, Zyme provides customers with a report on the sales or inventory data variations found, possible reasons behind these variations, actions required for resolution of these variations, and status of the resolution actions, amongst others. Customers also get access to online dashboard with actionable analyses of all the variances that get identified. These services are extremely valuable for customers' downstream business process like financial reporting, audits and calculating accurate payouts for channel partners. Incentives Services SM Incentives Services are offered to customers who subscribe to zymeIncentives , an end-to-end incentives management solution from Zyme. Zyme SM facilitates loading of all partner claims to zymeIncentives , transforming the claims into system acceptable formats, cleansing the claim files, and reformatting the files, as required. Zyme also offers support to key users of zymeIncentives with responses and clarifications on calculations and processes related to the product. Moreover, Zyme offers customers tailored analyses of their incentives programs, and responds to partners with specific queries related to payout or other related processes. The incentive services allow customers to meet their committed payout schedules and thus have a significantly improved partner experience as the Zyme service professionals provide assistance in resolving partner disputes through easy to understand detailed analyses of the calculations. SM Customer Solutions Engineering Customer Solutions Engineering is a value-added service that helps customers address any ongoing enhancements to the solution post successful implementation. The different kinds of services offered include solution scoping discussions, business rule changes, changes to the master data loading scripts to include additional fields, format changes, delimiter changes, changes to the feed out structure, creation of custom reports, changes to the existing system configurations to support new requirements, and others. Business Analyst Services Zyme customers can subscribe to Business Analyst services for customized data steward or analytical support for their businesses. Zyme business analysts help with creating analytical reports for channel data insights, inventory analyses, compliance score analyses, partner reporting patterns, analyses and resolution of variances identified through inline SISO reconciliation process, analyses of aged exceptions, improving reporting compliance by channel partners, interacting with key users on data consumption, process clarification, and other such services. Zyme business analysts also assist in creating and publishing custom reports and trackers. Professional Services Along with a comprehensive portfolio of Managed Services, Zyme also offers professional services such as Deployment Services and Consulting Services. As part of Deployment Services, Zyme customers can avail of: Platform Deployment – consists of provisioning all zyme cloud platform 3.0 components and tools purchased by customers. Solutions Deployment – consists of implementing all customer-specific solution configurations and solution extensions that is required for a customer to start using Zyme solutions. Project and Program Management – helps manage solutions deployment to ensure a successful go-live. Zyme's Consulting Services are a series of best practices that drive adoption and increase return on channel investment. Zyme is the world's #1 Channel Data Management (CDM) company, offering the most advanced cloud platform to the world's leading manufacturers. Zyme empowers the New Smart Channel™, a breakthrough approach to disrupt the status-quo of sub-optimal channel performance with actionable business insights. Zyme's highly scalable and flexible solutions enable established industry leaders as well as innovators to implement a robust omnichannel strategy powered by on-demand channel sales and inventory data. Zyme's solutions leverage key enabling technologies that include proprietary and powerful algorithms, and rich content directories to connect data to business value for industry leaders like Amazon, Dell, Microso?, VMware, Fujitsu, Plantronics, Honeywell, Xerox, Symantec, Lenovo, GoPro, and Seagate. Headquartered in Redwood Shores, CA, Zyme has offices in Texas (US), India, China and the UK. For more information, visit www.zyme.com Copyright © 2016 Zyme. All rights reserved.