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Partnering in a Global Organization. ASQ CQSDI – March 27, 2007 Scott Jones. Agenda. Overview of Elbit Systems Ltd. Global Organization United States Organization Key Products Global Challenges Security Language & Culture Time & Geography ESG CQLG Technical Synergy
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Partnering in a Global Organization ASQ CQSDI – March 27, 2007 Scott Jones
Agenda • Overview of Elbit Systems Ltd. • Global Organization • United States Organization • Key Products • Global Challenges • Security • Language & Culture • Time & Geography • ESG CQLG • Technical Synergy • Building Relationships
Elbit Systems Limited (ESL) Special Security Agreement El op AEL UEL U.K. Cyclone ESL-AIT Austria Kinetics Elisra Europe Israel South America USA
Common Program – Interfaces map ESL EFW MFG DSGN DSGN MFG IEI Service El-Op Kollsman MFG DSGN DSGN MFG
Elbit Systems of America (ESA) Washington, D.C. Governmental Affairs Vision Systems International -50% San Jose, CA Helmet Mounted Systems Talladega, Alabama Maintenance and Logistic Support RTL Inc. (Kinetics) Boca Raton, Florida Combat Vehicle Products 1,300 Employees Merrimack, NH E/O Systems Warner Robins, Georgia Helicopter HMD Maintenance and Support Fort Worth, Texas Defense Electronics (600 employees)
Defense Solution on Key Weapon Systems ARH Bell Helicopter F-16 Lockheed Martin V-22 Boeing F-18 Boeing F-35 Lockheed Martin A-10 LM Owego Bradley A3 BAE MLRS Lockheed Martin AH-64 Apache Boeing AH-1W Cobra USMC
ESA Core Technologies Weapon Systems Management Helmet Mounted Systems Digital Maps & Display Systems Multi RoleComputers Avionic Support & Sustainment Lasers & Optics Systems Thermal Imaging Systems Commercial Aircraft Systems
Global Challenges • Security • Time & Geography • Language & Culture
Lost in Translation These figures of speech were translated by computer to another language, then back into English. What were the original figures of speech? • Decrease with the ship. • Rats giving up a boat of descent. • Does not sing until obese madame. • It abrades the inferior part of the keg. Go down with the ship. Rats deserting a sinking ship. It’s not over until the fat lady sings. Scraping the bottom of the barrel. Brainteasers, Mind Benders, Games, Word Searches, Puzzlers, Mazes & More Calendar, Workman Publishing, 2007
Language Barriers • Not always word for word • Idiomatic expressions • Cultural overtones אנשים שאינם מאמינּים בניסים אינם מציאותיים מונּטגיןאשלי One who does not believe in miracles is not realistic Ashley Montagu
Idioms & Culture Good Old Boys Moon Pie Frappe Grinder
Elbit Systems Group CQLG Corporate Quality Leaders Group Mission To support and bring to completion, corporate initiatives chosen to improve processes, quality, and customer satisfaction. • Leadership • Technical synergy • Building Relationships Kollsman, Merrimack, NH – September 2006
Technical Synergy • Common Standards: • AS 9100, ISO 9001:2000, et al. • Common set of Customer Satisfaction metrics • Corporate Quality Objectives • Collaboration on Joint Programs • Best Practices • Sharing of processes • Benchmarking • IT Systems Compatibility • Annual Quality Review with the CEO
Building Relationships • Semiannual meetings – host company rotates • Familiarization with host company • Focus on customers’ new requirements • Visits to World Classcompanies forBenchmarking • Social events to promote close personal relationships • Visits to customers • Visits to other Elbit companies • Shared audit teams • Teleconferences
Solutions to the Global Challenges • Security • Comply with security regulations • Remember security is a 2-way street • Geography & Time Zones • Consider your partner’s schedule • Get on a plane – there’s no time like face time • Language & Culture • Use common standards and processes • Establish personal relationships • Talk face to face, until you understand • Telephone or videoconference • Don’t rely on email!