1 / 19

Georgia Department of Human Services

Division of Child Support Services. CSLN Event Leadership Report Out Moving From Projects to Process. Georgia Department of Human Services. CSLN RPI TEAM MEMBERS. Thank You!!!. Tanguler Gray-Johnson DCSS Leadership Team Training and Staff Development BRT Macon Training Center

abe
Download Presentation

Georgia Department of Human Services

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Division of Child Support Services CSLN Event Leadership Report OutMoving From Projects to Process Georgia Department of Human Services

  2. CSLN RPI TEAM MEMBERS

  3. Thank You!!! • Tanguler Gray-Johnson • DCSS Leadership Team • Training and Staff Development • BRT • Macon Training Center • Stephen Harris

  4. RPI Methodology • Collect Data and Analyze Results • Brainstorm • Prioritize Solutions • Implement Solutions • Train Staff on NewProcess

  5. Goal • Currently, there is not a definitive, widely communicated process or procedure that establishes directions on the responsibilities of a DCSS employee in relation to CSLN. • To develop a standard operating procedure for the CSLN Lien process in alignment with the DCSS strategic goals.

  6. Observations • Data Analysis • Reports • Email Communications • CSLN Feedback • Staff Interviews

  7. Budget • $48.50 per insurance match • $13.50 per FIDM match • Current file submitted • Matches we can’t file liens on

  8. Backlog • Cases in Backlog = 8,261matches • Already paid = $111,523.50 • Pending II Cases = 815 matches • Locate Information = 139 cases • Potential Collection of Arrears = $114,223,495.00

  9. What we didn’t know about CSLN • Unlimited access at no charge • CSLN Website capabilities (reports) • CSLN training at no charge • Match information • Field Notifications • 2PT CSLN Collections

  10. What we didn’t know about CSLN

  11. What we didn’t know about CSLN

  12. Waste Identified • Manual tracking • Verification Process • Local office notification • FIDM Matches through FCR

  13. Recommendations • Change criteria of information submitted to CSLN • Special Unit assistance with verification process • Special Unit Project for current backlog • Utilize CSLN resources

  14. BRT/System Needs • Filter information contained in the file submitted to CSLN to exclude • Bankruptcy Cases • Paying Cases • Full SOA (current support & repay) received for 60 consecutive days • Fatherhood Cases • II Cases A CSLN BPM request form will be submitted if necessary to address the system needs for this event.

  15. Statewide Impact • Process establishment • Increase productivity • Maximize employee resources • Cost effectiveness • Increased Collections • Customer Service • Decreased Financial Issues

  16. Statewide Training Recommendation • Revisions to EDGE training. • CSLN will provide training to Special Unit. • Create course on LMS for all staff • Standard Operating Procedure • Employee Reference Guide

  17. Question and Answer

More Related