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Quality Policy

Quality Policy. Regarded as top most in the hierarchy since it serves as the overall guiding principle in the operations of DTI-RODG. Provides the framework in formulating Quality Objectives. Prepared by the DTI-RODG Undersecretary and approved by the Department Secretary.

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Quality Policy

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  1. Quality Policy DTI-XII is ISO 9001:2000 Certified

  2. Regarded as top most in the hierarchy since it serves as the overall guiding principle in the operations of DTI-RODG. Provides the framework in formulating Quality Objectives. Prepared by the DTI-RODG Undersecretary and approved by the Department Secretary. There shall only be one Quality Policy applicable to all offices under the RODG. Shall be reviewed by RODG MANCOM annually for continuing suitability. RODG QUALITY POLICY

  3. DTI-RODG QUALITY POLICY WE, THE REGIONAL OPERATIONS AND DEVELOPMENT GROUP, COMMIT TO CHAMPION BUSINESS AND CONSUMERS. WE SHAL L HELP BUILD AN ENABLING ENVIRONMENT FOR BUSINESS TO GROW AND FOR CONSUMERS TO GET BEST VALUE FOR MONEY AS WE FOSTER PROFESSIONALISM, INTEGRITY AND COMPETENCE AMONG OURSELVES IN DTI. WE SHALL IMPROVE CONTINUALLY OUR QUALITY MANAGEMENT SYSTEM TO DELIVER BETTER, FASTER AND MORE EFFICIENT SERVICES TO OUR CLIENTS. DTI-XII is ISO 9001:2000 Certified

  4. DTI-RODG QUALITY POLICY Relevance to DTI-RODG WE , the RODG, COMMIT TO CHAMPION BUSINESS AND CONSUMERS (Reason for Being). WE SHAL L HELP BUILD AN ENABLING ENVIRONMENT FOR BUSINESS TO GROW AND FOR CONSUMERS TO GET BEST VALUE FOR MONEY AS WE FOSTER PROFESSIONALISM, INTEGRITY AND COMPETENCE AMONG OURSELVES IN DTI. (MFOs 1-5) WE SHALL IMPROVE CONTINUALLY OUR QUALITY MANAGEMENT SYSTEM TO DELIVER BETTER, FASTER AND MORE EFFICIENT SERVICES TO OUR CLIENTS. (QMS as a mechanism to achieve enhanced Citizens’ Satisfaction and Continuing Improvement) DTI-XII is ISO 9001:2000 Certified

  5. DTI-RODG QUALITY POLICY Reference to ISO 9001:2008 Standards WE, the RODG, COMMIT TO CHAMPION BUSINESS AND CONSUMERS (Clause No. 5: Management Responsibility). WE SHAL L HELP BUILD AN ENABLING ENVIRONMENT FOR BUSINESS TO GROW AND FOR CONSUMERS TO GET BEST VALUE FOR MONEY AS WE FOSTER PROFESSIONALISM, INTEGRITY AND COMPETENCE AMONG OURSELVES IN DTI. (Clause No. 6: Management of Resources; & Clause No. 7: Service Realization) WE SHALL IMPROVE CONTINUALLY OUR QUALITY MANAGEMENT SYSTEM TO DELIVER BETTER, FASTER AND MORE EFFICIENT SERVICES TO OUR CLIENTS. (Clause No. 4: Systemic Requirements; & Clause No. 8: Monitoring, Analysis and Improvement) DTI-XII is ISO 9001:2000 Certified

  6. DTI-RODG QUALITY POLICY Application to 8 Principles of QMS WE, the RODG (Leadership-Visibility & People-Involvement), COMMIT TO CHAMPION BUSINESS AND CONSUMERS (Customer-focus). WE SHAL L HELP BUILD AN ENABLING ENVIRONMENT FOR BUSINESS TO GROW AND FOR CONSUMERS TO GET BEST VALUE FOR MONEY (Processed-Based and System Approaches), AS WE FOSTER PROFESSIONALISM, INTEGRITY AND COMPETENCE AMONG OURSELVES IN DTI. (People) WE SHALL IMPROVE CONTINUALLY OUR QUALITY MANAGEMENT SYSTEM TO DELIVER BETTER, FASTER AND MORE EFFICIENT SERVICES TO OUR CLIENTS. (Continual Improvement, Factual Approach, & Mutual Relationship) DTI-XII is ISO 9001:2000 Certified

  7. DTI-RODG QUALITY POLICY Matrix of Quality Management System (Systemic Requirements) DTI-XII is ISO 9001:2000 Certified

  8. Quality Objectives DTI-XII is ISO 9001:2000 Certified

  9. Considered to be the heart of the quality management system. Sets the purpose and reason for every activity conducted. Categorized according to the 5 Major Final Outputs (MFOs). As a Document, is prepared and controlled by the National ISO Coordinator (NISOC) in DTI-RODG. There shall only be one template for Quality Objectives for all DTI Offices under DTI-RODG. As a record, shall be prepared by each bureau and regional office. RODG QUALITY OBJECTIVES

  10. DTI-RODG QUALITY OBJECTIVES Matrix of Quality Management System (Systemic Requirements) DTI-XII is ISO 9001:2000 Certified

  11. Preparing the Document DTI-RODG QUALITY OBJECTIVES Quick Revisit of DTI Target Setting: • Established Planning Process (OOP & RODG) • Work and Financial Plan • Result-Based Management • Logical Framework Analysis • Work Breakdown Structure RODG QMS Integration of ISO 9001:2008 Standards & 8 Principles of QMS to DTI Existing Processes • Narrative Summary • Objectives • Objective Verifiable • Indicators • Quality Physical • Targets RODG Annual Quality Objectives: Bottomlines; Operational; Functional DTI-XII is ISO 9001:2000 Certified

  12. DTI-RODG QUALITY OBJECTIVES • Contents • Introduction • Development of Quality Objectives • Operation Framework • Hierarchy, Category and Definition • Context Setting • Quality Objectives • Bottomline* and Operational Objectives • MFO 1 • MFO 2 • MFO 3 • MFO 4 • Functional Objectives: MFO 5 • *Performance Contract (Purpose Level) • Milestones and /or Targets per Flagships • Monitoring and Evaluation DTI-XII is ISO 9001:2000 Certified

  13. INTRODUCTION The Quality Objectives declares what the organization is aiming for related to quality. This spells out measurable objectives that are directly consistent with the Quality Policy of the DTI Regional Operations and Development Group (RODG). It is established at relevant functions within the RODG. Quality Objectives are being set at the first quarter of each year alongside with the conduct of annual planning process. RODG QUALITY OBJECTIVES

  14. INTRODUCTION The Quality Objectives as a document is prepared and controlled by the National ISO Coordinator (NISOC) in RODG and Head Office and Regional ISOCs in various operating units. As a record, this Quality Objectives is a consolidation of planning outputs by various field offices and functional groups in the RODG operating units and was reviewed by the respective Quality Management Representatives, and approved by the head of office for implementation. RODG QUALITY OBJECTIVES

  15. DTI-RODG QUALITY OBJECTIVES Operation Framework The RODG Logical Framework (Diagram 1) as established in the Quality Manual serves as the primary basis of identifying the categories of the Quality Objectives. DTI-XII is ISO 9001:2000 Certified

  16. DTI-RODG QUALITY OBJECTIVES Hierarchy, Category & Definition Quality Policy 1. Bottom Line Objectives The overall objective of the region being set based on the bottom line targets guided by its mandate. The Bottom Line Objectives are directly consistent with the Quality Policy. 2. Operational Objectives: Objectives being set based on Projects/Activities/Programs (PAPs) conducted which aim to contribute directly or indirectly to the achievement of the Bottom Line Objectives. 3. Functional Objectives Objectives being set on a per function basis which aims to provide the necessary support to the achievement of Operational Objectives and, consequently, leads to the achievement of the Bottom Line Objectives. DTI-XII is ISO 9001:2000 Certified

  17. Bottom Line Quality Objectives(BQO) is the Purpose or Outcome Level in the RODG Logical Framework. Specifically, it is set based on the bottom line targets of the region and its preceding year’s performance. These objectives are consistent with the RODG Quality Policy, particularly, in helping build an environment for business to grow and consumers to get the best value for their money. The Bottom Line Quality Objectives are prepared by all the Field Offices and are then validated and consolidated. The performance is measured by its accomplishments on the bottom lines and its contribution to the national goals. The same parameters are likewise adopted by the NEDA, DBM and other government agencies on a periodic basis. RODG QUALITY OBJECTIVES

  18. Bottomline QUALITY OBJECTIVES MFO 1: International Trade Policy Negotiation, Facilitation and Promotion Services

  19. Operational Quality Objectives (OQO) is the Output Level in the RODG Logical Framework. It is set based on the outcomes of planned programs, activities and projects (PAPs) set by the providers of core services of the bureaus and region and field offices. These PAPs are contributory to the achievement of the bottom line objectives. RODG QUALITY OBJECTIVES

  20. Operational QUALITY OBJECTIVES MFO 1: International Trade Policy Negotiation, Facilitation and Promotion Services

  21. Functional Quality Objectives (FQO) is set for the support functions of the operating units. It aims to provide the necessary support to the attainment of operational quality objectives and, consequently, leads to the attainment of the bottom line objectives. RODG QUALITY OBJECTIVES

  22. Functional QUALITY OBJECTIVES MFO 5: Good Governance Management Systems Legal Services To ensure that 100% of cases, both on Citizens-related and Personnel complaints, acted upon in 48 hours; To make sure that 100% of documents submitted for review are acted upon within five (5) days Planning Services To ensure that 100% of required plans are submitted at least on the due date set by appropriate authority; To ensure that 100% of reports are submitted on or before the deadline

  23. Context Setting In setting the Quality Objectives, the following criteria were observed: S – Specific M – Measurable A – Attainable R – Realistic T – Time-bounded C – Controllable RODG QUALITY OBJECTIVES

  24. Context Setting The objectively verifiable indicators (OVIs) identified in setting-up the Bottomline Quality Objectives and Operational Quality Objectives are based on the Integrated RODG Result Work Plan 2008-2010. To ensure that the service processes contribute to the achievement of desired results (outputs, outcomes, and impacts), RODG has adopted the Result Based Management (RBM). It is the process of designing programs that meet the needs of the intended beneficiaries focusing on results rather than inputs. RODG QUALITY OBJECTIVES

  25. Context Setting RBM employs two result-oriented tools, namely: the Logical Framework Analysis (LFA) and the Work Breakdown Structure (WBS). The LFA is the key tool used for systematic planning, implementing, monitoring, and evaluating programs/projects, while the WBS is the results-oriented family tree that captures all the work of a project in an organized way. The WBS is used to provide the framework for organizing and managing the work for the results. The WBS is also the foundation of various process control sheets in the Operations Manual. RODG QUALITY OBJECTIVES

  26. Bottomline QUALITY OBJECTIVES MFO 2: Industry Development and Investment Promotion, Generation and Facilitation Services

  27. Operations QUALITY OBJECTIVES MFO 2: Industry Development and Investment Promotion, Generation and Facilitation Services

  28. Bottomline QUALITY OBJECTIVES MFO 3: MSME Development and Promotion Services

  29. Operations QUALITY OBJECTIVES MFO 3: MSME Development and Promotion Services

  30. Bottomline QUALITY OBJECTIVES MFO 4: Consumer Welfare and Protection Services

  31. Operational QUALITY OBJECTIVES MFO 4: Consumer Welfare and Protection Services

  32. Functional QUALITY OBJECTIVES MFO 5: Good Governance Management Systems Management Audit Services To ensure that the Quality Management System is implemented, maintained, and continually improved. To determine effectiveness in the utilization of resources, and level of citizen’s satisfaction. Information Services To ensure that all the information services are made accessible to the Citizens.

  33. Functional QUALITY OBJECTIVES MFO 5: Good Governance Finance and Administrative To ensure that 100% of reports are submitted on-time. Finance To ensure that the services on Accounting, Budget, and Cashiering deliver satisfaction to all the functional groups, determinant of which thru the following quality measures: accuracy, and turn-around time.

  34. Functional QUALITY OBJECTIVES MFO 5: Good Governance Finance and Administrative Human Resource Management To make sure that the services on Personnelling, HR Development, and HR Records are conducted focusing on the following quality measures: availment of trainings/seminars, benefits and privileges; and accuracy of personnel records.

  35. Functional QUALITY OBJECTIVES MFO 5: Good Governance Finance and Administrative General Services To ensure that the services on Procurement, Supplies Management, Property Management, Records Management, and Other Relevant Servicesare geared toward efficient delivery and execution of programs and services, the criteria of which are primarily based on the following quality measures: availability of supplies and equipments; serviceability of properties; correctness and validity of records; traceable communication flow; and provision of other services.

  36. Milestones and/or Targets on Flagships (2009) At a glance, below shows the commitments to the RODG Priorities

  37. RODG QUALITY OBJECTIVES IMPORTANT NOTATION: The Regional Operation abridges its bottomline (purpose level) quality objectives into a Performance Contract. Moreover, Banner Commitments are culled out from the quality targets based on clustering approach. Quantity of inputs (Activities Level) in the achievement of the above quality objectives are reflected in the approved Work and Financial Plan or Logical Framework Target Matrix (Logframe Matrix) – Level 3. List of specific titles of activities are in the respective functional groups/division/unit.

  38. RODG QUALITY OBJECTIVES IMPORTANT NOTATION: The details on how to conduct various processes to achieve the above quality objectives are defined in the Operations Manual. Specifically, the Process Map which shows the interrelation of various processes (process control sheets – service processes; general processes and mandatory processes) in the Operations Manual serves as a operational guide to all process users relative to the execution and realization of the above Quality Objectives.

  39. MONITORING & EVALUATION Complement to the policy statement established in the RODG Quality Manual, this Quality Objectives also expounds the monitoring and evaluation (M&E) framework (refer to the QMA 8.2 of the Quality Manual). Herein M&E framework is result-oriented because its focus is on measuring progress made toward the achievement of quality objectives vis a vis development results in different levels in RODG Logframe Matrix.

  40. MONITORING & EVALUATION Basically, three types of performance information will be generated on a regular basis, namely:   Scorecard of Physical Accomplishment Narrative Highlights of Accomplishment Success Stories/Anecdotal

  41. MONITORING & EVALUATION The Monthly Scorecard provides the accomplishment of the agreed performance indicators in each MFO using the RODG Logframe Matrix. The Highlights of Accomplishment provides milestone information on major programs or flagship projects undertaken by the office, or feature achievements in the outcome or output levels.

  42. MONITORING & EVALUATION The Anecdotal Reports are records featuring success stories of services, innovations and system improvement that would redound to productivity. Various Reports Submission Scorecard are prepared by Finance and Administrative group. The Annual Report and Program Year-end Reports serve as the main monitoring tools in assessing the overall performance for the year.

  43. Interrelation Quality Objectives defines the desired outcomes of a process; they are the reason why a process exists Ex.: MFO 3

  44. Thank you DTI-XII is ISO 9001:2000 Certified

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