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Quality Policy Statement: Quality Begins With Me

Quality Begins With Me. This policy emphasizes the individual's importance and Role in the total quality management system at Vanguard EMS.. Quality Begins With Me. Personal Responsibility . All team members are responsible for quality and customer satisfaction, it is part of everything we do, it is

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Quality Policy Statement: Quality Begins With Me

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    1. Quality Policy Statement: “Quality Begins With Me”

    2. Quality Begins With Me This policy emphasizes the individual’s importance and Role in the total quality management system at Vanguard EMS.

    3. Personal Responsibility All team members are responsible for quality and customer satisfaction, it is part of everything we do, it is central to our values.

    4. Customer Satisfaction Know who our customers are and what they require… then meet or exceed those expectations. Listen to customer feedback, and respond to the best of our technical and managerial abilities. Vanguard EMS is committed to complete customer satisfaction. Quality of Service is integral to every customer transaction and is ensured by the department or person that provides the service.

    5. Building Quality

    6. Communication Understand and communicate the requirements of our job and the systems we use. Support our continued performance, understanding and communication through training and education.

    7. Building Quality

    8. Technology Our fundamental approach is to apply technology where appropriate to enhance quality, inspection and process control. The company is committed to investing the time, energy and capitol required to keep Vanguard EMS on the leading edge of technology.

    9. Building Quality

    10. Process Control Follow the established processes that support our business activities. Product quality is maintained through systems of standardization and process control.

    11. Building Quality

    12. Excellence Go the extra mile in all areas of our business. Committing to Excellence is essential for our growth and long-term Survival.

    13. Integrity Respect each other and accept responsibility for our work.

    14. Building Quality

    15. Continuous Improvement Strive to make continuous improvement a part of every day and every job. Continuous Improvement is an on-going Process, not an Event.

    16. Building Quality

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