Consultation skills for pharmacy practice Where did it start ? Why’s it important ?

1. Consultation skills for pharmacy practice • Where did it start ? • Why’s it important ? @CSfPP Educational solutions for the NHS pharmacy workforce

2. Consultation skills for pharmacy practice • Cross organisation project • Wide range of skill set throughout the profession • Phase 1 launched 18th March 2014

3. Why, context and policy The future is ‘patient facing’ The focus is on patient centred care Policy: Part of the care pathway, accountable, decision making and accepts follow up Many pharmacy professionals haven't been trained at any stage of their career development

4. What is a consultation? ‘A meeting to discuss something or get advice with the goal of discovering the best course of action to take’ Medicines reconciliation/medicines optimisation Handing out discharge medicines/prescriptions OTC requests Public health discussions (weight management, smoking cessation) Every time you speak with a patient you have the opportunity to make a difference

5. Some perceptions….. I’m naturally good at this, I talk to patients every day This isn’t something I can learn, the patient has to live with my personality Once I’ve been trained, that’s it. I can’t get any better…I am what I am! A ‘good’ consultation is about being nice, professional, structured and making sure the patient knows what to do & more educated at the end OTC encounters are not consultations My team and colleagues performance is up to them, I’ll help if I can

6. Achieving the patient-centred approach

7. Much more than six steps: a range of learning, tools, resources and signposting Online learning, forms, videos, hints and tips, employers information, trainers support, social media This will evolve and be added too

8. Six step model to improvement Why? What standard? Where am I? How do I improve? Check my learning? Ongoing improvement?

9. 1. Why are consultation skills important? Pharmacy profession is integrated into the NHS and committed to patient-centred care

10. 2. How do I know what standard is expected of me? The national practice standards for pharmacy professionals • Provide a framework of standards expected of you as a pharmacy professional • Outline the key knowledge, skills and behaviours in detail • How will you work towards the standards?

11. 3. How do I know how effective my consultation skills are now? We’ve developed or used tools to help you….. • Reflective tool (MRCF) • Patient feedback questionnaires • Peer review • Video critique

12. 4. How do I improve my performance? Learning resources suggested… • CPPE Distance learning programme • CPPE E-learning programme • CPPE Video wall of consultations • CPPE Face-to-face learning option • ….…signpost to lots of other providers

13. 5. How can I check my learning and development? Assessment hosted on CPPE website Aim: to assess your identification of key skills and behaviours and identify good practice versus practice which could be improved. Four sections: • Multiple choice questions • Identify the key skills demonstrated • Rate the practice demonstrated • Identify the key skills demonstrated and rate those present

14. Front page of the assessment

15. Section 2 of the assessment

16. How do I continue to develop my performance? At this stage of the learning pathway we suggest options for you to regularly reassess your performance and identify opportunities to further improve your approach to consultations

17. Questions or comments?

18. www.consultationskillsforpharmacy.com Thank you !