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Lauren Algee, By the People Community Manager

By the People , with the people: User-centered assessment for user-centered crowdsourcing at the Library of Congress. Lauren Algee, By the People Community Manager Senior Innovation Specialist, Library of Congress Labs @ Crowd_LOC @ algeebraten. By the People. Digital Collections

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Lauren Algee, By the People Community Manager

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  1. By the People, with the people: User-centered assessment for user-centered crowdsourcing at the Library of Congress Lauren Algee, By the People Community Manager Senior Innovation Specialist, Library of Congress Labs @Crowd_LOC @algeebraten

  2. By the People • Digital Collections • Open source platform - Concordia • Program of engagement • Community of practice Goals: • Connect all Americans to the Library of Congress • Transcribing and tag pages to improve: • Search • Readability (by individuals and accessibility technologies) • Computationality

  3. By the People by the numbers In 9 months: • 5,200 registered users • 17,000 actions by anonymous users • 37,500 pages transcribed and awaiting review • 18,000 pages complete • 6,200 transcriptions published on loc.gov How can we tell the rest of the story?

  4. Approaching user-centered assessment: Challenges and opportunities • Balance collection and engagement goals: • Engage lifelong learners • Enhance digital collections • Check our assumptions • Merge quantitative and qualitative • “Yes, and…” • Use our strengths • Informed and actionable

  5. Data sourcesQualitative Quantitative • User surveys • Twitter • E-Newsletter (GovDelivery) • History Hub (Jive) • Email • Events feedback • Existing research • User surveys • Twitter • E-Newsletter (GovDelivery) • History Hub (Jive) • Website metrics (Adobe) • Crowdsourcing activity database (Kibana)

  6. Review workflow

  7. 3 months in – review bottleneck

  8. 5 months later - completed & awaiting review

  9. “Big improvement”

  10. Platform driven by program Weekly review rates Jan – March 2019

  11. Data quality

  12. Branch Rickey scouting reports data anyalsis

  13. Volunteer questions/comments about Features

  14. From user query to new feature “I did a little digging on the internet to see if I could identify names of battles that I couldn't make out in the letters I transcribed.  I was able to find references to Bermuda Hundred and Chester Station that I'd like to put into a letter I transcribed.  How can I pull that out of review status and make those edits?  The transcription currently has [??] in it for those words.” https://github.com/LibraryOfCongress/concordia/issues/690

  15. Volunteer questions/comments about transcription instructions

  16. Onboarding survey – April 2019 What would help you get started?

  17. Centering Users to Center Collections

  18. Thank you! Even more at crowd.loc.gov & labs.loc.gov

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